3.9 / 5
Trust Score
3
Reviews
4
Social
5
Featured
4.5
Technical
Is motoreasy.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Twitter account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Youtube account not found
Reviews Analysis
20
reviews
vs
1
AI declined reviews
5%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 3 mentions in other websites
Based on 7291 reviews
Smart.Reviews
3.9
20 reviews
Knoji
3.4
3 reviews
Mamma
4
5 reviews
Reviews io
4.4
10 reviews
Trustpilot
4.7
7253 reviews
Motoreasy.com Review
Managing the life cycle of your car from the showroom until the day you sell it. Enjoy everything you need to know in your MotorEasy account. Use our Do-It-For-Me service, MOT and repair bookings to save money, time & hassle. Save on big bills with the UK’s best warranty cover. Save 75% on dealer GAP insurance
Motoreasy.com Customer Service Contacts
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Last update: Fri, Feb 9, 2024 3:40 PM
#delivery(3/5) #price(4/5) #quality(4/5) #refund(1/5) #customer service(1/5)
Ok firstly I have to say I have got depression from the way Motoreasy has treated me and giving stress after stress.
I have a £7,000 warrenty claim that motoreasy are refusing to pay.
I have a BMW, under finance and is still owned my BMW.
The car has always been MOT and looked after
The car has always been serviced and maintained at BMW, I have always looked after my car and am very OCD when it comes to my car my car is in amazing condition both interior and exterior. No damage to my car.
I have a PLAN A in place and is the best one they have to offer for my car, it covers for for problems if the car was to break down at roadside, or problems was found at MOT, or problems was found servicing, or overheating the engine, or diagnosed during investigation
Anyways my car was taken for servicing at BMW, which they are the professionals for my car. My car is a performance car BMW M3 F80 2015 with current miles 52,000 miles. They carried out the service and found out that the cars turbo has cracked and broken, and rear differential is leaking and engine seal is broken. They are the professional for there own car.
They confirmed all these problems has occurred recently in the last 2-3 months. From the time of the MOT was done it occurred after.
They confirmed all these problems are due to wear and tear and nothing more.
I brought the car from BMW at 36,000 miles with full BMW service history in September 2020, then car was serviced at 39,000 miles in April 2021 at BMW, then the MOT was done at 46,000 in November 2021, and the last service was done now at BMW which is 2 weeks ago was is March 2022 at 52,000 miles.
So my car has always been looked after and maintained well and I have followed all the terms and condition of my third part warrenty
Anyways I put a claim into Motoreasy and they sent out an independent engineer.
What can I say, the IVIS report that the engineer wrote up was so bad it was incorrect information, the engineers has no idea of this performance car.
These are the following thing he lied about and made up, the report is not creditable:
He said on the report:
The car is in such a poor condition, engine is modified, the intake is modified, the turbo is modified, the exhaust is modified, the cars ECU has been modified for performance, the car is lowered, the carbon engine brace modified, I mean everything that you can think off just to make the car look like it’s worthless and a junk. The engineers report goes as far as discriminating and judging me which he has no right to do so, basically so there is a fire extinguisher in my car for my safety at my boot, just because there is a fire extinguisher apparently I am supposed to be part of a modified car organizing? I also have social media and I love to show of my car, but apparently because I have a sticker on the car I am part of a car group? Like what nonsense is he talking about how ballistic is that and how unprofessional. So in my boot I have a baby pram and emergency box with plaster Box and in my car I have two baby car seat? Was he that blind that he forgot to mention that, and oh yeh, I have a emergency plaster box did he forgot to mention I could be part of the NHS and am a doctor? See what I mean the report has been written up to make me the bad criminal when actually I am a victim.
Anyways Based on this false IVIS engineers report they are trying to avoid payout out.
The funny thing is BMW have confirmed that there is no engine modifications, no intake modifications, no exhaust modifications, no ECU modifications, no turbo modifications. Everything on my car is all standard feature that BMW have to offer on a performance car.
The only modifications I have on this car is all cosmetic modifications likes, carbon parts, stickers, colour coded screws and steering wheel.
Now how can an independent engineer that doesn’t know anything about the BMW M3 performance car make up a IVIS report which is totally false and on top of all this the report has been made on assumption and what they saw. They didn’t take the car on the garage ramp they didn’t plug in any OBD reader or any diagnostics?
See how Motoreasy are trying to scam me and based on a false fake none creditedable report trying to avoid paying out?
Anyways I will be taking this further to the following:
*THE MOTOROMBUDSMAN
*PARKERS
*HONEST JONES.CO.UK
*CAR
*GOCOMPARE
*MOTOKIKI
*MONEYSUPERMARKET
*THE TELEGRAPH
*AUTOTRADER
*DAILY MAIL
*THIS IS MONEY
*RADIO TIMES MONEY
*FLEET NEWS
They have messed with the wrong person.
I am not one to be quite and just take there nonsense.
This is going to be a long winded process but I have to do it and I will make sure they know not to treat customers they way they did.
They will have to pay out for my claim, it’s a true and genuine claim and under my T&C of my warrenty I am within my rights and I haven’t done anything wrong to void my warrenty is any way.
#quality(1/5) #customer service(1/5)
Will have to pay myself and take to ombudsman and courts as others have had to do
Lengthy process
MotorEasy declined the claim saying that the Turbocharger has been damaged by the electric actuator which is not covered by the plan. On the basis of this, they refused to pay any consequential damage and repair costs. ( The engine oil went to the DPF and other parts which needed cleaning the residue out).
First of all, in the Listed Components section on page 11 of the Plan B Service and Maintenance Plan document (Plan Document), it is clearly mentioned that the turbocharger units including wastegates are covered. This means the actuator is also covered. I believe the electric actuator is part of the turbocharger unit and should not be treated as a separate part.
But even if the electric actuator was treated as a separate part, in the "What is included in your MotorEasy Plan" section of the same document on page 14, it is also mentioned:
"breakdown of listed components or damage to the listed components caused by the breakdown of any other listed component or due to consequential damage caused by any non-listed component, we will pay"
which means that if a part covered by the plan is damaged by a non covered part, MotorEasy will pay for the repair costs.
I had to appeal against the decision and after waiting for over a week, they declined to pay towards the costs using the same reason as in the initial decision, that the actuator is not a covered part and MotorEasy will not pay anything.
Now that I have been left with over a £2100 bill, I am wondering how this company cheats customers when it comes to paying towards the costs. I will be spreading this word on all the forums to warn people of this scam. Hope it helps.
#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Review after claim is a real review. Most other review here are how good they are during the sell.
Like I will give 5 star for their friendly selling team.
My car started huge grinding noise when breaking softly and also it makes a kicking noise from the bottom when pressing gas or break. Turns out it is a problem with the Rear Differential Bushes.
In my plan document in the excluded item for warranty, this item is not listed, whereas on the warranted item list Rear Differential is listed. Exact wordings are
```Transmissions
(including front & centre & rear differentials, front & rear live axles
and drive shafts.)```
After the garage inspection I got a call explaining to me all the rubbish technical aspect as to why it will not be an approved claim.
Now you stand in my shoe and tell me, what do you think of this company apart from a fraud and con.
I am sure all these reviews are paid by some dirty means to get that ranking. I have attached the policy document and their email in the following link, please see for yourself.
This company needs to be reported to offCom or whoever are the regulatory body. I will try my best to spread these words on the world wide web and safe millions of other normal drivers from falling prey to this con.
photos(dot)app(dot)goo(dot)gl/8AxbCeEqYMeggwkj6
( replece the dot to . )
Hope this helps a fellow driver.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
All facts I have in writing, conversations with the garage and jaguar and all have agrees with me, a stretch cam chain can cause a sudden failure in the cam chain which is down on the policy as covered, but according to warranty wise...... NO is the answer and thanks good bye and send me a price of 7,500 to get the car repaired.
Of course the short sightedness of this approach to customers takes no account of the fact that you will be needing a new Warrenty. No offer of can we help you now Sir, just a short but precise email demand for the £30. Ho hum.
Of course I should have suspected. When I joined ME, they said they would set up an inspection for my car and a health check sort of thing, several emails about it, never matetislised. Yes the bottom line is read the small print or take the hit.
My recent experience was great, I even got a refund for my excess as it was the second time the part needed to be replaced. I didn’t even ask for this!!
Getting the refund took far too long hence my review only being 4 stars, but I contacted Anton and he personally sorted the issue - so I got it back eventually!! Thanks Anton!!
I took out a plan and my car broke down. The fault was clearly covered under the 'listed components' part but they still declined the claim.
I ended up having to pay myself and now taking them to court. I would strongly advise against this company. They will do anything to not honour a claim.
I actually had a fault diagnosed and an offer to pay for the repair but they dragged their heels for long enough to allow the policy to expire and obviously I didn’t take out a new policy on the back of this. My fault was a/c related and needed to be looked at by three different garages. The third garage managed to diagnose the fault but gave me the quote instead of sending it to ME. By the time they sent it to ME it had gone up by £200 – because that’s how insurance works…!
After (unsuccessfully) trying to haggle the price back down to the original quote I was given, I then tried to get the job booked in. I kept getting promises of call backs with dates but they never materialised and the policy lapsed; although I then had plenty of people calling me at renewal time!
I even e-mailed the Chief Exec and got a swift response with a promise of a follow up – but, again, no other response was ever received – must be one of ME’s core values.
Given that I had initially paid for a repair that never happened, I then encountered on the monumental task of getting that money back. Seven months later and with involvement of the ombudsman, I have now got this back – phew…!
So, if you like lots of hassle, getting to visit lots of garages, paying for repairs that never take place and being ignored then this is the company for you!
I reported the faulty air conditioning on my Volvo C70. I have Plan B cover with MotorEasy. The fault was reported at the end of March and I attended an appointment at a Halfords Autocentre some 15 miles from my home. Despite attending at the time given to me by Motoreasy of 10am I was told at Halfords that I should have been there for 9. As I was told it would only take an hour to do the work at Halfords, I eventually had to wait for 2 1/2 hours outside on a cold and windy day due to social distancing.
I could see in the workshop that mechanics were going backwards and forwards to their machine. Latterly the mechanic who returned my car told me that their machine wasn’t working properly but was told they had regassed the air conditioning and there was cold air. I asked about the fault and was just told it had been regassed. My drive home showed that the air con had not been fixed.
I contacted ME and my email apparently was passed to the Appeals Team. It took 7 days for a response from Appeals section and their email completely missed the point that the air conditioning is not working. I also queried why I had to pay £72 up front as a standard amount to have the air con repaired when it I supposed to be covered by a warranty? They told me it was to cover the mechanics labour which apart from an age contribution for my car is meant to be covered for £60 an hour.
The main reason for me putting a damning review online is that on reiterating by email that my car has not been repaired, same fault as it went in for remains, the standard reply was they will get back to me in 7 days. Considering the a/c fault goes back to 3rd April it is a ridiculous amount of time to rectify a fault which could be done at a local garage within a day or so. In summary:-
1) Motoreasy take the stress out of dealing with repairs - they do not and have not.
2) the warranty covers breakdowns etc - it does not, I have been charged £72 for a fault that has not been repaired.
3) a delay of over 3 weeks despite the current pandemic is simply unacceptable.
4) the repair going to an appeal team who take 7 days to reply really is not good enough.
By the looks of previous reviews someone from Motoreasy will get back to me before the 7 days elapse. For ease of identity for ME the registration number is FX59HWW. Over to you Motoreasy.
30/4/20 Update
Thank you for your reply Matt but the point that seems to have been missed is that the fault had already been considered through your appeals process (I waited 7 days for a reply) then to find in that reply that I needed to report the non-functioning of the air conditioning that I had just reported. I did do so again and received the standard response that I needed to wait a further 7 days for it to go through the same process again.
In fairness a further appointment was arranged on the same day and lo and behold cancelled the day after as I am unwilling to travel 14 miles to the garage that did not complete the repair the first time and the local garage that was booked it appears cannot do air conditioning. It seems there is no local garage in your ‘network’ that can deal with air conditioning faults.
I have agreed that unfortunately the only option is to wait until the lockdown is eased so that the car can be picked up and returned.
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 3 mentions in other websites
Motoreasy.com Review
Managing the life cycle of your car from the showroom until the day you sell it. Enjoy everything you need to know in your MotorEasy account. Use our Do-It-For-Me service, MOT and repair bookings to save money, time & hassle. Save on big bills with the UK’s best warranty cover. Save 75% on dealer GAP insurance
Motoreasy.com Customer Service Contacts
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Bitter Customer Experience. Motor Easy Learn to Value your Customers.
To start with my complaint, it is not even about a warranty claim rejection. I would not go this far as that's something I would still consider. My car was absolutely fine. Motor Easy broke my car as part of the preliminary health check. Motor Easy did not handle my car with enough skill and Care and for NO Fault of mine I had to pay 2800£.
All I did was to take my car for health check as instructed by Motor Easy, just for this I had to pay 2800£.
Are these MotorEasy’s values and principles?
Motor Easy sold me a warranty plan for my Car (Registration Number : AV63 HLN). For the warranty to start, motoreasy asked me to take my car to Halfords for a health check. Motor Easy arranged and paid for this health Check.
28 Apr 2022 -
I took my car in the morning to Halfords and was asked to leave it for a health check.
Halfords did the checks and confirmed the car was absolutely fine and passed the Health check. When I went in the evening to collect my car the car had a Dashboard warning for faulty Airbag and suspension issue on one side of the car.
I asked the Halfords manager about the warning light and I was told that when they finished the health checks they couldn't get the car to start so they jump started the car and that caused the warning lights to come up. They said if I wait for sometime they will have this fixed. I waited for another hour however, they were not able to fix the issue. Halfords then told me that there is nothing to worry about and that the car is fine, it's just the warning lights which they will have a BMW expert come in and fix the issue.
I waited for them to call, however, I did not receive any call back from them. In the meantime, I had raised complaints with motor easy as well. However, no solution provided I was asked to just visit other garages all of them said only BMW can have this fixed. By this time my MOT was also due and the MOT failed due to an airbag fault.
NOTE : For the aforementioned facts mentioned by me, as evidence I have a call recording proving that the car had no issues when it went to Halfords and all while they were doing the Health checks. The fault occurred because of something their engineers did after the health checks were over and they were trying to get the car out.
The Call recording is attached.
22 Jun 2022
Motor Easy told me that they will pay for the MOT failure and if I can take it to BMW and get a quote. BMW after a few days gave me a quote of Dashboard airbag fault and Suspension issue. BMW confirmed that the Airbag control unit was totally faulty and the car is not safe for Road use. They also confirmed that the Airbag control Unit failure was and can not be caused due to anything to do with Battery Faults (I have this as evidence on email from BMW).
I was without car for more than 3 months at this point and i had shared the estimates with Motor Easy and I did not get any response from them and I wasn't able to keep BMW on hold for the repairs also a motor easy agent over call mentioned that I can take the car to BMW and have it repaired and claim the costs later.
However, now I have been told that the airbag unit is not covered in warranty and for Suspension coil they did not approve the repair.
Just a point to highlight here is that I have emails from Motor Easy where they told me that they are talking to Halfords to have the cost reclaimed, however, they later as final response came back that the airbag control unit is not covered in warranty. They have given me conflicting statements and I have emails for all this including the audio call recording to prove my case.
Please I need a resolution to my case as I am a working class man to support my family and pay mortgages. Cost of 2800£ a month has totally made me financially unstable and that's just the cost to garage I had to dole out additional money as I was left without car.
1 year ago
review by MonsonMathew
#price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)