3.3 / 5
Trust Score
2.3
Reviews
3
Social
5
Featured
4
Technical
Is musicstore.de legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
28
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Based on 8541 reviews
Smart.Reviews
3.3
28 reviews
Mamma
4
4 reviews
Trustpilot
2.8
8509 reviews
Musicstore.de Review
Fachhandel und Versand fr Musikinstrumente Zubehr Finde jetzt das passende Equipment fr Dich und Deine Band
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Last update: Wed, Mar 9, 2022 3:14 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
In the past I always ordered by THOMMAN and never once had any issues although once they send me a product that was faulty but there customer service was perfect not negative like MUSIC STORE UNprofessional GmbH
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I returned a Nord Stage 2 keyboard for repair under warranty. After being assured that repair would take around six weeks, I eventually received the instrument six months later. After a quick testing, it became apparent that the fault was still present and no repair had taken place. Furthermore, during this time I had received awful communication from the company - failing to reply to multiple emails, answer phone calls, or pass on messages.
I then returned the keyboard a second time, stating the urgency of repair, and was assured it would be fast tracked and should be returned within two to three weeks. Another six months passed. I am still waiting for return of the instrument, though am told it is at the Essex store and will be returned imminently.
Again, during this time customer service has been awful. Same story - terrible to non-existent communication. Furthermore, the store manager (with whom I had been communicating after losing all faith / patience with the Returns department) had promised substantial compensation - in the hundreds of pounds - for the ordeal we had been through. He then left his position midway through the complaints procedure, without giving any notification of this.
The new store manager - Mark Griffiths - claims that no record had been made of conversations with his predecessor and that he cannot therefore honour the compensation that had been promised. He has offered £50 store credit - a far lower sum than that originally promised, and a figure that doesn't even begin to make up for the countless hours spent chasing the company, the inconvenience of being without an instrument used for professional work for a whole year, and the actual cost of borrowing or renting instruments in the interim period. Not to mention that I have no desire to spend any further money - store credit or otherwise - with the company.
I have requested to speak to a senior colleague in order to further the complaint. Mark's response was that he could put me in touch with the team in Germany, but that the likely outcome would be that they would simply refer me back to his team in Essex.
Absolutely appalled at this complete disregard for customer service, appalling communication, and broken returns procedure.
Avoid at all costs.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
first of all ,ive had 11 guitars in 2 years from various "box shifters"..all have had major work needed to make them play,and some have been a worthless trip into misery town,even from people that promise "meticulous"set ups etc.total rubbish.all were uk stores.Musicstore however were flawless.the guitar is perfectly set up,and had to be before id write this,plays like butter.brilliant,i'm over the moon,i have been playing for 48 years and also know a fair bit about set ups,fret levelling etc,and this guitar needs nothing.marvelous.the delivery was flawless too,and i was notified every step.take a bow people at musicstore,here you have 5 stars from a fussy customer in uk.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
That's not the usual service from them, and I see lots of people are currently in that exact same situation.
Least they could do is keep customers informed.
Won't buy from them again.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
That's obviously something beyond DV247's control.... but when I rang up and spoke to them they couldn't have been more helpful or patient, and got me sorted out. Result: one happy customer!
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
The guy to which I spoke today was so freaking nice, it was probably the best customer support I ever called. Explained everything, and you could feel he really had passion for music.
Definitely recommend.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
But with Music Store, no one is giving a concrete answer when it will arrive. At one point they told me it's with DPD. I asked DPD and they said they don't have that package. No one knew where it was! I was asking for a refund but was told I should return the product. But the product is not arriving at all! I am really getting disheartened. I did not expect this kind of service from a German store.
It's very difficult to get a reply from them as well and it's all very confusing.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
So i sent the faulty item back and requested a replacement, i then recieved an email saying my returned has been credited to my account. My first thought was it was out of stock.
DV247 - The balance is not displayed in your online account. It is stored on your customer account in our merchandise management system.
If you would like to use store credit in our online shop, please leave a note in the comment field at the end. If you would like to or can pay only part of your order with store credit, please choose your preferred payment method
so i bought a replacement from a different shop and put in a new order for other items. I left a comment to use all my store credit and pay the rest with my card.
DV247 - As requested, we will charge your credit card for the total amount of 642 GBP.
me - Hi, i did not request that you charged my credit card the total amount, store credit of £305.00 was to be used to pay part of it and the rest was to be charge on my card.
DV247 - Hi, we've just reserved the amount on your credit card. So everything is fine at the moment. Do you want to cancel the other order placed on the 21st May? Then we will proceed with the new one.
me - Hi, i originally asked for a replacement for the faulty erica synths sample drum i sent back (am guessing that is what the other order placed on the 21st of may is?) but you guys sent an email telling me i was getting store credit instead.......Just go with the new order and cancel the replacement thanks
DV247- Alright. In this case we will try to release both orders from you. The replacement order using our store credit and the other one you placed today.
me - No, CANCEL THE REPLACEMENT! use the store credit to pay £305.00 of the new order and the pay the rest with my card like i have said for the third time now. THANK YOU
DV247 - Unfurtunately we finished your order already.
long story short they offered me my money back if i sent it back but thus far they have refused to send me a return label to ship it from the uk to germany, despite it being their fault. They could have easily contacted dhl to recall the pakage (a service they provide).
People are surprised by the negative reviews - just wait till something goes wrong, then you will realize why. Dealing with them is frustrating.
Sadly my 20 years of being a customer has come to an end, you guys know how to drive customers away.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Here's an Idea misicstore, if your unable to deliver due to the global pandemic or your have delays with your couriers, simply let us know so we can be informed. It will save you a lot of aggro and is much better than sticking your head in the ground and staying quiet.
Howabout at the very least inform us of any delivery delays? In the extreme remove your add to bag button? Or hide the affected products / checkout until your able to fulfil orders effectivly? Just an idea.
Treat this company like you would your parents during this pandemic and keep them at arms length until you have the green light to interact with them in future or AVOID them all together.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
After that, started the problems with returning the previous broken order. They sent a shipping label but whoops, all the post offices here in Spain are closed and will be closed for about 3-4 weeks at least due to quarantine. I asked for a shipping label with pickup as the shipping label they gave me can't be used for 3-4 weeks but I was sent off and finally all my e-mails started to be ignored. So I ended up with a broken device and with NO money.
I give 2 stars, because there I still received the second device and it works.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
All phone lines are also engaged, can’t get through to anyone to see about an update as the order, now Friday and 20 days in since placing it, has not arrived and no communication as to when or even if it’s been despatched.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Musicstore.de Review
Fachhandel und Versand fr Musikinstrumente Zubehr Finde jetzt das passende Equipment fr Dich und Deine Band
Musicstore.de Customer Service Contacts
No contact details for this company.
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3 years ago
review by João Moscão
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)