mwave.com

My expeience was top noch as always from Multiwave. I have been purchasing from mwave.com for 18 years.

The order process was easy and the pricing was about 25% cheaper than other comparable vendors I have used in the past.

One of my new toner cartridges was reported by the printer as needing replacement. mWave have been responsive to my queries for replacement, but I had to access the site to see the response rather than receive an email with RMA information from the company. This seems a little strange.

I have been an Mwave customer for many years and have always found them an excellent company to do business with. Prices are reasonable, shipping fast, and most of the products are good quality merchandise.

I bought an ASUS gaming laptop from mwave about two months ago only because it was on special and came with a free RAM. I did not know how they treat their customers or how professional or unprofessional they are. When I received the laptop i turned it on and I saw that
1. It had unacceptable backlight bleed
2. Jittery and choppy video playback whether on youtube or any videos on the laptop itself playing with any software like VLC or others.
3. One of the built in software called the ArmouryCrate which was for adjusting the level of the fans did not update so whenever i pressed the update icon it just showed that its looking for updates and just keep doing that hours and hours(endless searching) so i knew something was wrong with it. Tried uninstalling and reinstalling it again but that didnt work too.
I had to return it but then i had so much uni work i had to do on it so i kept doing my work then one day when i turned it on it went straight to BIOS so i restarted then went to BIOS again found some troubleshooting online but that didnt work either so now the laptop was literally unusable had to send it back to mwave.
I called Mwave and discussed the issues and they asked me with a vague and tired voice to make a claim online and state the issues and just contact us through there and whenever i get a response then send it so i did that and ended up sending the laptop.
2 weeks gone, I commented on the claim which according to them was the only way to do it, asking if they have any updates for me, waited 3 days they didnt reply back so i called them, after 40 seconds of ringing someone picked up the phone and immediately hung up so i called again and then someone else with a very rushed voice just like before like he was doing the worst job on earth picked up and said "we have no updates if we had updates we call you"! this was the third time i called them in general.

A few days later i called Asus and they said that they have sent the laptop back to them A WEEK AGO. How is that possible because mwave told me that "they dont have it" with a rushed voice. Very weird Asus repair center is in Sydney just like Mwave. It literally takes less than two days to post something within the same state so Mwave was either lying or ASUS. I called MWave again the exact same day and I explained what was going on and felt like he wasnt even listening to me he replied "yeah yeah yeah we dont have it when we have it we call you" with a very rushed voice again, like the building was on fire and he just had to get out. The whole convo took less than 5 min.
I called Asus and said that you guys say u have sent it but then how come Mwave doesnt have it? They didnt know either but they said they gonna escalate the issue and someones gonna call me which they didnt.
A day later at the very end of their business hour Mwave replied to my claim that i asked if they had any updates a week ago, saying that ASUS doesnt wanna fix the laptop because they say that the laptop was opened and a RAM (Same configuration as the one already in there!) was installed. They wasted 3 weeks of my time and a laptop which had 1 year of warranty mwave says can be repaired but i have to pay them for it!!! dont even know why!!!
I asked other shops and resllers about their return policy and warranty and they have said opening and upgrading a gaming laptop will not tamper with its warranty!
Shame on Mwave , These people are crooks and mafia they could not care less about you, what they care about is your money once they take it youll have no customer support from them they are too busy to deal with you. They are already making millions of dollars each year you and i give them honest reviews about what they actually do can do no harm to them and they could not care less.

People at Mwave are liars, irresponsible people with no attitude who act like they are doing the worst job. This company should be shut down or at least learn that they cant go for too long if they keep doing what they are doing people are always stronger and words always get out and spread among others.

Mwave was great, ordering was fast and easy, received the order in 2 days.

MWave delivered my Timex Ironman 3 days earlier than expected. I am a certified USSF soccer referee who was in need of a watch delivered quickly. The price including shipping was the best.

I felt that I recieved, a good price & same day shipping.

I purchased a $23 ironing board cover from this company through Wal-mart.com. I didn't realize it was a 3rd-party seller (and would not ship-to-store), until after I placed the order. There was nothing wrong with the cover, but the color was a different shade than it appeared on the website. I contacted them by email to return it and they kept emailing me back that a had to send them a picture of the product before they would give me the RMA number needed for return. I finally called them and got the return information needed. Although the initial shipping was free, I had to pay $12 to ship it back, then they deducted a $3 restocking fee from my refund. I WILL NOT order from them again.

I paid 8 follars in shipping on four items that collectively weighed less than a pound. I requested them to be shipped in seperate packaging, and the seller failed to do so. Not only that, but the post man required ADDITIONAL shipping fees at my doorstep.

I bought a 60 dollar bulb that should have lasted at least a year, was defective and bombed in less than 2 months. I was told too bad I need to pay to send it back that it's too bad it is a knock off product. Stay far away from them!!

Mwave was the only reseller (online or physical) who had the newest Samsung Series 9 laptop in stock, and they were extremely responsive in my communications with them to make sure that they could ship one out within 8 hours to make sure I had it overnight for a major project in two days, not to mention accommodating in carrying it out expediently! Huge credit to the whole organization for coming through in a pinch, with flying colors.

I needed 4, 2-TB media-speed hard drives for a RAID I was planning to set up in my desktop but then the desktop died while they were on order so a few years later I got a server and put them in there, set up as RAID. The drives have worked perfectly ever since and my server now has 8TB storage.

I purchased 2 wireless adapters and used their will-call. It's like shopping in a B&M store and paying the online price.

Well, the ordering went fine, the delivery was speedy but the product had manufacturing problems as the power plugs were mounted 180 degrees rotated and the 4 blubs (two orders) will not fit the projector. The RMA process went smoothly and they refunded the FedEx fees. I feel bad I haqd to order from an east coast competitor to get a bulb that would install.

Ordered a 2 Tb drive listed as in stock, but the order was cancelled a couple of hours later with an email saying it was not actually in stock and my credit card would be credited. A 1 Tb version of the same drive was listed and in stock, so I ordered it instead. It was shipped the next day and arrived promptly.

my mwave purchase was quick and simple, my order was here in three days.

Got my lamp super fast and and was WatTS in 15 minutes. T Hank you very much.

I have been purchasing from Mwave.com for 18 or more years. They have always been helpful and delivered the products I have purchased on time. If your looking for value, this is the place to come. Infact, all of my friends who are computer repair people purchase from Mwave because the prices are that good. They can intern, deliver a better product at a lower cost to their retail clients. Everyone wins!. Mwave works very hard to make sure people get great value. After all, they make their money on volume sales. I have never had to bring back any hard driver, video card or any other thing which I have purchased from Mwave. My friends say that MWave is great if you have an instant where a device becomes RMA.. They stand by their products 100%. You can feel safe in purchasing anything via this company... Mwave gets 5 Stars in my book. I will continue to purchase from them, forever!

The experance was great I needed a lamp for my t.v.
I was first shocked how much it was .... then I put in discount lamp for
my t.v a up comes mwave.com ==== and in half the price for the same lamp
thank-you for helping the regular people that likes to save where ever they can.== (when you have them by the short hairs....) I received it and now my t.v is back and I saved alot on the price thant-you very much.

I placed an order on 8/31/12. They sent me an email on 9/4 saying order has been shipped and sent me the tracking number. When I looked up tracking number on UPS wen site, it had no information. I emailed them on 9/6 and told them that there is no information on the UPS web site. They replied me on 9/7 saying "We do apologize, for the delay. Your order has been shipped out" and gave me the same tracking number. There was no information again when I checked the number on UPS web site. I emailed them again on 9/9 with no email response. Tried to do live chat on their web site. After I wrote all the information and submit it, live talk window disappeared. I then called them and told the the whole story again. Customer service rep. name Cary also tried to look up the order on the UPS web site and found no information. She put me on hold came back and said it was shipped out on 9/7 for some unknown reason. Item was getting shipped out from another supplier. She also asked me if I want to cancel the order. I said no. She said let me check with finance department. She came back and said they are on lunch. I will call you back and took my number. I will cancel the order if it has not been shipped out yet. I will never buy anything from this place again. There was no apology either from their side either.