4.2 / 5
Trust Score
3.5
Reviews
5
Social
5
Featured
4
Technical
Is mwave.com.au legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The EV SSL certificate is valid
- Facebook account found with large audience
- Instagram account found with large audience
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- This website has existed for less than 3 years
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
2
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 78 authority websites mentions and 0 mentions in other websites
Based on 147 reviews
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4.2
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Mwave.com.au Review
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Last update: Wed, Mar 9, 2022 1:08 AM
Usually stable businesses have more than 5 authority websites mentions, this one has 78 authority websites mentions and 0 mentions in other websites
Mwave.com.au Review
No description for this company.
Mwave.com.au Customer Service Contacts
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Purchased Netgear DGND3700 modem router for $137 Dec 19 2013 had ongoing problems with it and finally after a loan modem from TPG the modem was deemed faulty and a returns authorisation was granted by Netgear. Phoned Mwave 19 Dec 2014 who said as I still have my Mwave invoice come in and we will fix it up.
I drove over an hour to arrive around 5pm at Mwave, presented modem, invoice, case number and asked 2 questions: 1 change for a different manufacturer and pay the difference or exchange for same model, only to be told that I needed to purchase a new modem, then if the case number provided was correct would receive a refund aprox 7-10 days later. Mwave refused to contact Netgear to verify case number as they said the staff member responsible had left for the day and they can only contact their representative not Netgear. I was never told returns can only be done during certain trading hours, nor are there any notices at Mwave advising this. I refused to pay for a new modem and left.
Tried to contact Mwave to escalate twice but each time either put on hold and left or hung up, I then posted on Mwave facebook which I received a response from operations manager offering 50% refund only.
After Mwave failed to refund said Modem/Router even after Netgear the manufacturer authorised the return, Mwave claims I am only entitled to 50% refund however they will claim 100% from the manufacturer.
Applied to dept. fair trading NSW for a tribunal hearing and went to conciliation where begrudgingly Mwave offered to replace the modem, obviously in this modern day its unacceptable to expect a household to be without internet connection for such a long period, therefore have already purchased a new modem and seeking a full refund.
Next step is a full hearing, which will be scheduled in a couple of months’ time will keep you posted
Remember Dick Smith, Harvey Norman, JB HiFi, Good Guys, Bing Lee all price match Mwave and have much better returns process.
3 years ago
review by Rupotty U.