Napa Home Garden

I ordered a wine rack and a large piece of furniture (Intermezzo sideboard) in November 2010. I received the wall mount wine rack very quickly. For $120 it was rather disappointing but I didn't send it back. As of 3/10/11, I have not received the sideboard. The catalog says 8-10 weeks and I have called every two weeks and wrote emails inquiring about time of delivery and the process of delivery set up etc. My emails were never returned. The phone message that I left for the "furniture specialist" was never returned and the 3 times that I spoke to various customer service on the phone were slightly better than rude. Each time I was given a generic explanation as to why the shipment has not come in. Two weeks ago it was supposedly to bad weather in Ohio. I still have not yet received a phone call for delivery set up.

I have purchased several items from NapaStyle over the past several years, usually without issue. In September, I placed two orders, one from their traditional site and a second through Barn Door. The magazine rack from Barn Door arrived without the necessary hardware to assemble it. When I called customer service, it linked back to NapaStyle; this was in mid-September. Customer service indicated they resend the hardware right away. While I was speaking with the customer service rep, I was viewing the product online and noted that the cost for the same item on NapaStyle's site was $20 less than the "discounted" Barn Door price I had paid. They were good enough to credit the difference. However, in mid-October I had still not received the hardware and contacted customer service again on 10-19. I was told they would check on the request and get back to me. Today is November 15th. I have not heard a word and I have not received the hardware to assemble my magazine rack. Additionally, the NapaStyle order I placed on 9-4 included a tomato press. I was notified the next day that the item was on back order and would ship on 9-21. On October 19th I received an email that the press would ship on 10-26. On 10-26 I received an email that it would ship on 11-02. Here we are on 11-15 and still nothing has arrived. Interestingly the item is still available on line and shows as in stock, but mine is still MIA. Not reliable, not responsive and at this point I have called their corporate office.

I placed the order in December for over $2,000 of merchandise (Christmas gifts). I am now told that one of the items is now on back order until March and the other until February. Seems like NapaStyle is just interested in getting the order but not so interested in telling people up front when things will be back ordered or how long it will take to get them. Horrible!

Purchased a set of three (pricey) canisters from Napa Style and over the course of a year the tops have all broken off in my hands. Napa Style will not replace the tops, even at my cost, so the canisters are basically useless. I'm asking for my name to be removed from the catalog list, I am done shopping with them.

I don't even think this company is worth one star. Ordered something on 12/10/15, leaving two weeks for delivery and it never arrived. It was a special Christmas Eve present. When I called today (12/30) the representative said it was being sent back to Napa! Address was correct but she said FedEx has a new delivery system and that must of what caused the problem. No apologies or anything. Napa didn't even let me know it wasn't delivered. I will NEVER order from this place again. At least they are resending it but the whole gift is ruined as it was for Christmas Eve. Thanks for nothing Napa. I will stick to Amazon next time.

We ordered a Butcher Paper Towel Holder on 3/1/15 for $109.00 . We received it yesterday 4/30/15 & are shocked at the shoddy quality. It was very loose & didn't stand straight, so my husband tightened it. Then we noticed that the tear off bar was installed upside down, so he had to take it apart and reassemble. The black paint is chipping off of the cast iron. I tried to call CS. After almost 15 minutes on hold, had to leave message. No call back yet!

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.