1.7 / 5
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1
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4
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites
Based on 4 reviews
Smart.Reviews
1.7
4 reviews
Nationalmovingcompany.com.au Review
Worry-Free Interstate Removals Australia National Moving Company offers fast and reliable removal services at any point in QLD Get free quote now no hidden cost
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Last update: Wed, Mar 9, 2022 2:13 AM
The pick up was early by about 24 hours and I made sure I was there and things were as ready as possible for pick up. At the other end I had made sure to take time away from work as well, however when the end of the quoted window approached I contacted the company for an update and was advised that the delivery time was pushed out by a further week. Given the quoted time I considered this a significant delay- I had made time for 4 days outside of the estimated delivery time to be available, but this was not sufficient given the new estimated delivery.
I was not satisfied that the communication about the delays only came after I contacted the company and that the responding attitude from the customer service representative [name removed] seemed to be defensive and that they had almost no information about the delay allegedly caused by a recent train derailment, which in my mind did not account for a 1-2 week delay that was currently being experienced. My items had been picked up from Rockhampton 2 weeks ago and were still in Brisbane after all this time while I was in Melbourne. Furthermore, upon delivery of my items in Melbourne the delivery team didn’t have my address despite this being provided to the company weeks in advance, leaving me to wonder what immunisation (if any) they have with the guys on the ground actually providing the delivery and pick up services.
I raised a formal complaint with the company in writing and received an email providing no further information or resolve. I requested a partial refund and outlined a window for contacting me to resolve the complaint. It has been more than a week (9 days) since my last contact with the company in regards to this complaint and I have followed up with them for a response, which still has not been received.
There appears to be no responsibility from the company to actually ensure they deliver the service that had already been paid for to the customer. I would advise against using this company for your move as the shift in attitude and zero responsibility from the customer service team was really hard to deal with amidst all the other stress of moving and the delays, it was an additional layer that was not necessary. Additionally, any company who does not seek to respond to or resolve customer complaints is not a company worth utilising for your business.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites
Nationalmovingcompany.com.au Review
Worry-Free Interstate Removals Australia National Moving Company offers fast and reliable removal services at any point in QLD Get free quote now no hidden cost
Nationalmovingcompany.com.au Customer Service Contacts
No contact details for this company.
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I drove to Albury on the Tuesday to arrange the furniture and await pick up time advice for the Wednesday. Waited, waited, finally I called to check. Advised not picking up Wednesday. Should be Thursday.
Thursday the truck arrives and I ask the driver what time they will be in Port Friday, he advises probably Tuesday for delivery,
Not being one to shoot the messenger I email the office to tell them I am very upset by the delay as I have to now drive my car load to Port Macquarie, unload, drive back to Sydney for weekend commitments and also hope my employer would extend my leave.
The Office calls on my return trip to Sydney and tells me that delivery is now due on the Sunday (but only if I pay the full amount due by end of business, which I do immediately)
On Saturday I email twice and try calling to confirm the Sunday delivery but get no reply, I have no choice but to leave very early Sunday morning and hope the truck arrives, another day wasted sitting in an empty unit, finally at 6pm the driver texts to say they will be there Monday, I tell him I was told Sunday by the office and he confirms that they didn’t even contact him.
Monday the furniture arrives with several items damaged.
What can I say?
Never again
Mark
3 years ago
review by Mark E.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)