2.9 / 5

2.9 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.9 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account found but audience is small
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





AI declined reviews



Based on 4435 reviews



9 reviews



7 reviews

Reviews io


34 reviews



4385 reviews Review

No description for this company. Customer Service Contacts

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Last update: Wed, Mar 9, 2022 1:17 AM

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customer service 1 /5

Their customer service is shocking and all they will do is keep you on hold and then transfer you to someone else, or back to AO, without any explanation. They are work-shy, tiring, and have zero interest in keeping customers happy or helping to resolve THEIR OWN clerical errors. First and last time I will be using this company for credit - extremely disappointed.

3 years ago

review by U. K.

#customer service(1/5)

Have said I am about £530 overdrawn with on my previous statement saying the same despite paying £85 to get my account clear and to pay off some of the actual money on the account. How they can do this is beyond me, going to be making a formal complaint to the FOS regarding this as yet again haven't even used the account this month to pay for anything so I can get it completely paid off. This credit was made on thw 18th of September and they've not shown it on the account, avoid this company is all I say have just been a nightmare from day one!

3 years ago

review by S. I.

Shocking shocking shocking customer service. Two days now I have been trying to make a payment. The telephone keeps cutting off,all it says is something about going paperless. No option to pay a bill. I tried paying in store but that’s no longer allowed. Every time I try on line it says it’s the wrong account number. Stay clear if at all possible.

3 years ago

review by S. T.

#customer service(1/5)

After checking my experian report recently these fraudsters claim I owe nearly 2000 pounds on god knows where and have 4 different addresses linked to my name . Didn’t open any store cards , credit cards and didn’t recognize any of the addresses. I have NOT lived In the Uk for the past 10 years so find all this a huge pain in the arse. some one should close this company down.

3 years ago

review by Alexander

I applied for the card through Amazon having no credit owing anywhere. Own my own home and no credit on car. Only to find the said NO ! Will never apply for anything with this stupid outfit! Amazon account no closed .

3 years ago

review by W. O.

If I could give this company zero, I would. They have increased my interest rate on my Debenhams card twice in six months. I protested about this but all you get is a standard letter. They don’t care about their customers, it’s all about screwing more money out of you. Be very careful before taking their cards. I have a good credit rating and never missed a payment. Total irresponsible behaviour.

3 years ago

review by N. E.

I only signed up for the card because Amazon provided an incentive. I did not realise that I had bought an item for it. I asked for the late payment to be waived and that I will pay for the balance in full afterwards. I did not receive any response whatsoever and instead was slapped in the face for another 5 quid. I have paid my balance in full now reluctantly as I want to get as far away from them as possible and not deal with this toxicity. Stay clear of this awful scammers and their credit cards.

3 years ago

review by Brandon R.

The above company has been involved in approving fraudulent banking applications, made online using my stolen identity, that has resulted in Barclays, TSB, Santander, CashPlus/Mastercard, and Marbles etc., in issuing new fraudulent account and Mastercard/Visa DR/CR Cards in my name and to my address. This activity has been reported to Action Fraud under Crime ref. NFRC 190302839601, and to CIFAS, as well as the named banks, I am seeking compensation.

3 years ago

review by Zahid Syed

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.

by Smart.Reviews Review

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