Nexogy

My Nexogy phone system works almost without fail, and if there is any interruption, there is a notification and prompt resolution. The pricing seems fair enough. But since installation some years ago, my business has changed, my needs have changed, and no doubt technology has changed, and I have no idea if I have an Account Representative or who I am able to call to discuss my account. All of the communication from Nexogy is very automated and in one direction. I would love it if a live human with good English was able to come and spend a morning at my office to see what I have and what I might need and to assist with my phone system.

Nexogy has ridiculously poor customer service. They have been duplicating charges on our account for almost 12 months and they have not given us a credit. I've been contacting them for 45 days via email and phone asking for our credit with no progress whatsoever. However, they are competent enough to charge cancellation fees.

Went with Nexogy phones for new office. They assigned us a number which we published (signage, web site, business cards, mailers to hundreds of customers, etc) only to learn it was a long-distance number to our local clients. Nexogy refused responsibility. Cost us over $2000 to find new company, get new number, and correct everything. Told them to cancel our service. They continued to send us bills. Tried many times to reach them for help and resolution. Left voice mails and emails telling them we want our service cancelled and we will not pay any bills. We asked for reimbursement for our costs. We were promised calls back that didn't happen. Finally reached George Melendez, "Director of Customer Satisfaction" who sounds like way too nice of guy to work for a company like this. Told him we don't want to submit online reviews, contact BBB, or any of that. We simply need reimbursed for our costs due to their mistake and we will return phones and move on. He actually admitted that this was their mistake and stated he wanted to help but claimed his hands were tied. I told him he sounds like a good guy who needs to find a different place to work. He referred me to a Juan Canto, supposedly the CFO. Called and got a voice mail for "Spectrum Brands," but no Juan Canto. Shortly after that, we were sent to collections for not paying bills. If you value your business and your sanity, don't go with this company. The sales guy that sold us the phone service even severed his ties with Nexogy over this deal.

Unfortunately I have had a bad experience with receiving my commission payments on a timely basis, which quietly frankly deters me from referring new clients that I can easily do. However after with Maria she has done an excellent job in calling back timely, following through on the issues thus making me want to work with you because of HER!!! As a previous hospital CEO this is the kind of person you want on your team.

This company is terrible. Can never get help right away. We've been trying to add service for months and still can't get it installed. There is nobody "responsible" for anyone's account so you are starting over EVERY time you call. They clearly don't have access to each other's notes, or they don't look/care.Their solution, unplug and plug back in. NEVER works. Does anyone have any recommendations for better companies?

Jay assisted us with training and setting up our new voice mails. Our phone system is very intricate and although easy after Jay's instructions, we felt more confident in handling it. Jay, thank you so much for your patience and wonderful training!

I am expressing my gratitude and satisfaction with the service and support I got from Eric and Lexi (not sure if I'm spelling her name right) on solving an issue with our phone line. They were friendly, knowledgeable and quick. It seems that they enjoy being part of Nexogy team. I believe Erick and Lexi's success was a result of a great management and customer service directives efforts to have staff like them on your enterprise. Invest on them! Keep service personal, simple and fast. thank you.-

This was the worst experience by far ... rude customer service you get charge spikes out of nowhere and the new company machines that they bright are so bad the phone calls don't go through ... I believe they are probably not doing very well ...avoid

I am really impressed with Nexogys support team. Theyre always quick to respond if i have any questions or problems. Brandon is always patient, knowledgeable and walks me through any issue I need fixed. My phone lines are working great and Im very satisfied

CALLED customer service spoke a gentleman bye the name of Brandon Reyes and with a lot of knowledge my concerns were addressed swiftly. I highly recommend the services of this company. Professionalism and knowledgeable employees like this are what make a company strive and succeed.

Today, our phones and internet service were "down". After spending most of the day trying to determine the issue, we were told that our services were shut off due to "non-payment". Since we are setup for automatic payment, I immediately called out credit card company to see what the issue was..... and there was no issue. My credit card company sat on hold with NEXOGY for 25+ minutes to speak with them. I hung up and got in line as well, and after an incredibly long time, I spoke with Brandon who reiterated that we had not paid our bill, and our credit card had been declined. I asked for the message they received when declined so I could go back to my credit card company. After being placed on hold again, I was told that NEXOGY had an "Error in Authentication" on NEXOGY's system, and that there was no problem on our end. They simply said they were sorry, and we had to re-enter our credit card into their system because all cards that were in their system over one year had the same problem. Nobody at NEXOGY really cared that our systems were down literally all day, but they had no problems just shutting us off without warning, and pointing their fingers at us repeatedly until they discovered the problem was on their end. We are forced to go back to Comcast/X-Finity (Never thought I would say that) as soon as we possibly can. If you are thinking about switching to NEXOGY, think twice. I would like to think that not all NEXOGY experience the problems we have (and there have been several other issues), but I can only share our experience.

It had been 2 years since I first recorded the outgoing greeting on our phones. Just recently, our firm name changed and I had to record a new greeting but had forgotten how to do so. I reached out to Vanessa Echevarria at Nexogy for help. Vanessa responded to me within 30 minutes, provided clear and concise instructions and not only followed up with me, but tested the system for me. I couldn't have asked for better service. Thank you.

We were in need of some assistance that resulted in exchanges both by phone and email, i.e. more than the 'standard' phone call resolution. Our call was handled by Vanessa, and as usual she was exceptional! She's always pleasant, courteous, patient, makes the extra effort and gets the job done...great job Vanessa! It's always comforting to hear Vanessa on the other end of the call. Keep up the great work!

Vanessa is the true definition of a professional. She is always so efficient and goes above and beyond to assure customer satisfaction. She has helped me with a few issues with our account and I can honestly say she is my go to person at nexogy. I rather not talk to anyone else but her only because I know she will always have a solution! She is such a great asset to this company! Five stars all the way!!!

Love that you can email technical support and they respond quickly. Generally, the few issues we have had over the years we have had service through Nexogy, they resolve the problem within 1-2 hours. We have had Nexogy going on 10 years; one of the reasons we've stayed with them has been their super responsive and very friendly technical and customer support staff -- on top of the great rates we get from them!

Again our phones went down on 9/25/2018 twice about a half hour each time and serious sound degradation through the day with occasional call drops, unable to reach support and 4 hours later someone calling to see if they can help us, A total disconnect for customers concerns. Stay Away! Stay Away! Stay Away! :

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