3.1 / 5
Trust Score
1.7
Reviews
3
Social
5
Featured
4
Technical
Is nib.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Linkedin account found with large audience
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
43
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Based on 50 reviews
Smart.Reviews
3.1
43 reviews
Trustpilot
2.3
7 reviews
Nib.com.au Review
nib provides health and medical insurance to over one million Australians as well as international expats working and travelling overseas We believe health insurance should be easy to understand simple to use and of good value nib private health cover offers tailored and easy to claim packages Get a quote today
Nib.com.au Customer Service Contacts
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Last update: Wed, Mar 9, 2022 2:10 AM
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
For anyone looking at getting private health cover NIB is NOT the one to pick. Also reading a few other reviews I can see I made the wrong choice.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
An extra claim will leave me $40 out of pocket but the same for a hospital claim will leave you $1000 out of pocket.
Do not swallow the line this industry makes about ever increasing costs meaning premiums must go up, look an NIBs own share holders report, 20% increase in profits last year alone, and up every year before. while i've been a member up from $80 to $188 million. dividends are definitely coming before customer service.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We have top hospital cover but it apparently doesn't cover:
1. The Surgeon doing a follow-up with his patient after the operation. This is truly bizarre. Does NIB truly believe that the Surgeon shouldn't follow-up?
2. X-Rays and scans ordered by the Emergency Department Doctor and the Surgeon. How is a Doctor to diagnose if NIB apparently believe scans and X-Rays are not necessary?
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Our trip was booked over a year ago and Covid 19 did not even exist.
Question: If we were to cancel our trip where do we stand?
Answer: Covid 19 isn't a recognised event so you are not covered.
Question: So if we go on our trip and we get sick what happens?
Answer: If you choose to go on your trip and get sick with Covid 19 you are not covered.
Question: If a Global Pandemic is declared where do we stand?
Answer: You chose to go into a declared pandemic area, so, you are not covered.
Question: So if we cancel our trip we are not covered, so NIB is forcing us to go on our trip because the Covid 19 is not a recognised event and if we go on our trip and get sick with Covid 19, NIB now recognise Covid 19 exists and because we chose to go on our trip we are not covered.
Value for money - couldn't select zero.
After four years of using this company, we can honestly say we will be insuring elsewhere.
Reference the NIB sending a private message, it is just smoke and mirrors in a poor attempt to appear they are doing something, all they asked was "what's your policy number and that was the end of it - just silence.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
As this was a day procedure I was disappointed to find I have to pay a $500 excess.
As this was unexpected I had no time to save the $500.
Therefore I find myself on the public waiting list and feeling it pointless having private health insurance.
I emailed nib to air my problem but received no reply. That adds to the disappointment.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I have made numerous phone calls and sent several emails asking for a refund or credit for a policy that could not be used because of Government issued bans on international travel as a result of the Corona Virus Pandemic. As a Silver for Life Qantas Frequent Flyer and the fact that I booked the Insurance through Qantas I would have expected that Qantas would provide a satisfactory follow up, but they only refer you back to NIB. I will not be making a claim on the policy.
Looking at the frustration of the other reviewers on this forum I see that just about all of the reviewers have left the lowest possible rating that this company could achieve.
I will lodge a complaint with the Australian Financial Complaints Authority if my latest email to [email protected] is not replied to or I shall contact [name removed] to see what she thinks of the situation.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
It took 10+ phone calls and many transfers of clowns there passing the buck. Until eventually, I just called cancellations and "Posed as" as 3 policy holders in 3 different conversations and had all 3 policies cancelled.
See how ridiculous that sounds?
NOW - Since then, I receive No less than 3 phones calls per week from NIB asking me to come back - find more suitable policies, other crap like that. To each, being that it is NOT the offending fraudster I initially dealt with, I politely decline and insist that no one from NIB ever call me again.
We are now about 3 months after that initial problem, 3 calls a week, 3 seperate assurances per week that my details will be removed from NIB's call system and here we are… with me, receiving my SECOND phone call this week from the same call centre here in Brisbane. A lady yesterday via online NIB Chat - Gave me her word in writing that my details would be removed and offered a Manager to confirm by email to me. Not yet happened management!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Have requested a face to face meeting with a company representative in Melbourne only to be informed that such an office does not exist. My communication has been via a call centre in the Philippines who informed me on Friday (Melbourne time) that I would receive a call by end of business Monday informing me of the outcome. The only call made was my call to them.
The lack of service is a disgrace. Missed our trip to Singapore, lost a kidney and lost respect for NIB.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Nib.com.au Review
nib provides health and medical insurance to over one million Australians as well as international expats working and travelling overseas We believe health insurance should be easy to understand simple to use and of good value nib private health cover offers tailored and easy to claim packages Get a quote today
Nib.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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Read the fine print, and watch these parasites like a hawk, because they will do you over if you let them.
3 years ago
review by Tom H.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)