4.3 / 5
Trust Score
4.5
Reviews
3.5
Social
5
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4
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11
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 11 reviews
Smart.Reviews
4.3
11 reviews
Novushomes.com.au Review
Award winning home builder based in Perth WA We specialise in luxury two storey home designs custom home builds with a superior level of specification and design
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Last update: Fri, Nov 12, 2021 1:53 PM
Our experience with Novus was smooth and wonderful. All the team were excellent and professional. In particular, our awesome building manager Sam was approachable and dealt with any queries we had in an timely and efficient manner. Novus truly exceeded our expectations.
We are certainly singing your praises and hope to be able to refer someone to you in the near future. A big thank you for building us our amazing dream home!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The Novus people were fantastic. The General Manager kept overall management of the project and was still hands on when needed (and able to explain things in everyday language). The Construction supervisor was the consummate professional - he was across the details, spent a lot of time thinking through the more challenging aspects of the build and was easy to communicate with. The contract administrator coordinated my variations and other queries with a prompt and positive precision.
The feedback I had from neighbours was the Novus' trades on site were very respectful. It was also obvious from my speaking to the trades that they had a good working relationship with Novus.
I was always optimistic as to how the house might end up, however it is even better than I had hoped for.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The team are knowledgeable, hardworking, honest and reliable.
They have long and lasting relationships with all of their trades and among other positive things it speaks volumes when it comes to inspecting the finished product.
Novus homes took on this job after the ground floor slab was poured due to the Builton insolvency. The job was tendered to a number of builders and it was decided that Novus were the most reputable, knowledgeable and trustworthy given the circumstances. That decision was a very good one and we couldn't be happier with the team at Novus.
Thanks guys!!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Here was our experience in detail:
Sales - Out of the box, the project home design had some great features, such as a large open plan area that didn't have a column to hold it up like some builders need to do to keep costs down. The salesman was always very quick to get back to us with an updated design, and he had great CAD and design skills. Every time we brought up an idea or "issue" but we didn't know how to incorporate it into the design, he'd just send back a design that solved it - sometimes within an hour. We'd notice all sorts of improvements that he'd make with each iteration. He addressed all our questions point by point which we liked. We never waited long for anything. It was only necessary to meet the salesman in person on a small number of occasions because our home was pretty much designed over email, but when we did meet him, it was always a good meeting. It's a very great shame that that salesman is no longer at Novus because he is a real asset to any builder.
Shire approval: Even though our shire is known to be "difficult", approval went through no problems in the minimum time of six weeks, even with consultation with our neighbours.
Prestart: Quick and easy and actually quite fun. Within the choices available, there were always good options.
After prestart: The pricing that came back seemed fair, and although we queried a few things, there were always perfectly reasonable explanations which came back to us in a considerate way.
Building process: We picked a good time to build (just lucky) when trades were looking for work, so the house came up quickly, however we noticed the efficient scheduling was also part of the reason why the build was so quick. Living four minutes away from the site meant we could visit just about every day, and we saw that things happened on site pretty much every single day, sometimes even on weekends, and sometimes with more than one trade working at a time.
Our contact at Novus throughout the build was absolutely lovely and very communicative. We felt well looked after by her. There's a particular home building forum that some people recommended we use. It contains checklists of things to look out for by those sneaky builders out there who cut costs wherever they can. Every time we asked if Novus was planning to build a particular item the "correct" or better way, they did without exception. In fact, they seemed slightly confused as to why the question was asked. We ended up realising those types of forums don't apply to builders with integrity like Novus.
Building supervisor: He was exceptional. Even though it seemed like each trade was experienced and of a high standard, we'd walk through the house and see all sorts of markings that the supervisor made to get trades back and do things to his high standard. He built the house the way he'd want his own house built. He was always great at getting back to us. Both my husband and I have a lot of project management experience, and we usually notice things that aren't quite right - but with the build, we barely had to point anything out because it would just be taken care of without our involvement. If we did point anything out, the supervisor was almost always already onto it. We felt like our house build was being closely supervised and it took all the drama and worry out of the process.
Handover: Early - to the tune of 3.5 months. It was an orderly process and pleasant.
Living here: We really, really love our home. It works so well, the feel of the home is amazing and I can't think of anything I'd change. This is partly due to staring at the design so much ourselves, getting tonnes of feedback from friends and family, but also all the service we got from Novus throughout the build process.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We could not believe and still can’t belive how quick and painless the building process has been from day one.
4 years ago we built our first home with another WA builder, and the whole experience was stressfull from day one, handover was 6 months late, the building process was so “blurred” no straight answers, updates, any issues were brushed off as “not included in the contract” so required an additional fee, tradies were not available and site supervisors changed three times, In short...a nightmare.
We were therefore very careful with our selection of the builder this time.
From the sales representative Michael’s multiple home visits (we had a newborn at that stage and the level of attention and commitment to meet us at our home with suggestions, updated plans ect was amazing), the painless specs selection at their office with Kelly, the flawless and professional site management by Scott and clear and concise handover with Lara, we were thoroughly impressed by Vision’s services!
To avoid the mistakes of our previous build we had a building inspector visit the site twice during the building process, and although we were already very happy with Vision’s tradesmen high standard of work, it was great to hear that the building inspector also believed that their work was good and meeting all applicable standards. Following the reviews of the building inspector Scott Vision’s site superviser ran though each item with us which also showed us how comitted Vision was to achieve the best results for our home.
In addition Vision also offered a personalised webpage showing all the updates and pictures of the build, which was fantastic.
We have been in our new house now for 2 weeks and we could not be happier.
Thank you to all the team.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We experienced a smooth and successful build, right from the beginning during planning and design with Stephen Matthews, pre-start and construction phase with our site manager Sam Bellissimo.
Through-out the process, the team listened to our specific needs and we had an excellent communication line at all times. We even had a well presented, easily read Novus web portal that gave updated build status and access to all formal documents.
Prior to building, we were concerned that we would experience some of the horror stories that you hear about other builders when people build their dream homes. After doing my research online, by reading reviews from previous Novus customers and speaking to the salespeople at the Novus display homes, I was confident that we found the builder for us. We are just so grateful that we have come out of the process with exactly what we wanted, on time and built to a high quality.
Thank you Novus homes, much appreciated.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The team at Vision one work together well and attempted to communicate with me through the entire process. My thanks mostly to Leo , Lara, Scott and Paul for their efforts during the build. It was so refreshing to find a group of individuals who clearly enjoy what they do and who go above and beyond expectations.
I have no hesitation in recommending Vision One/Novus Homes to anyone looking for a quality home builder. My homes were built on time, on budget, and to an exceptional standard. Bravo!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Novushomes.com.au Review
Award winning home builder based in Perth WA We specialise in luxury two storey home designs custom home builds with a superior level of specification and design
Novushomes.com.au Customer Service Contacts
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We had some preliminary plans of our dream home which were shopped around to a few builders. As the design was a slightly more unusual build, we felt confident that Novus Homes was the builder who had the best knowledge and skill to bring our dream to life. Novus took our plans and developed them further until we had an unbelievably functional and beautiful home.
Cost-wise, I believe we have a home that was incredible value for money. Options were investigated, and then presented to us of different price ranges, so we could choose where we spent our money.
Throughout the planning process, we were kept updated at all times. Any concerns or questions we had were investigated and answered, with options provided to give us choice. The portal is a great overview of where you are in the build and what upcoming tasks lie ahead.
Once the build was started, it progressed at a speedy rate. Our Supervisor had incredible knowledge and attention to detail which has resulted in a home which is a high standard.
Make no mistake, issues will arise when you are building. The quality of the builder is shown in the speed they respond, and the way they overcome any issue. In this respect, Novus Homes exceeded our expectations, providing solutions which has enhanced our home.
All trades on the site (and we lived behind the build) were craftsmen who took great pride in their work. They were also very respectful and kept the site tidy.
We really feel that a good outcome for us was Novus Homes top priority, and this was the motivation behind every aspect of the build. We would wholeheartedly recommend them as a builder.
3 years ago
review by Rosi W.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)