npower.com

3.1 / 5

npower.com

npower.com
30 Reviews
3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

1.8

Reviews

2

Social

5

Featured

5

Technical

Is npower.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

30

reviews

vs

0

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0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 70 authority websites mentions and 12 mentions in other websites

Based on 3269 reviews

Smart.Reviews

3.1

30 reviews

Reviews io

1.14

388 reviews

Sitejabber

1

5 reviews

Trustpilot

1.2

2846 reviews

Npower.com Review

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Last update: Wed, Mar 9, 2022 9:17 AM

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Npower.com Reviews & Complaints (30)

Npower could not calculate a simple bill from a meter reading 12 months in this has affected my credit score and we have lost out on the home we were buying. Can’t emphasis enough how much people need to avoid this shambolic business
1

3 years ago

review by Paul Griffiths

I got a cheque in my old surname then rung them up to change it or get some help how to sort it then they told me on the phone that they can put the money in my account 3- 5 working days , I know it was the bank holiday so everything was messs up . But it should be in today which is Friday but it has not gone in yet , I will ring them at 8am in the morning if not sorted out I don't know what to do please help
1

3 years ago

review by Tara Allman

NPower executive complaint reference number: Reference URN-101830848 Absolutely irresponsible and arrogant customer care department : My account was closed is 2012 even after 7 years I have no refund or resolution. Benefits being a Npower customer : 1. Disclosure of personal information to debt recovery agency even though Npower owed me a refund plus nuisance calls from debt recovery. 2. The refund never issued. A customer care executive explained they provided to charity :) 3. Charged me based on a wrong meter. Numerous trouble to get it corrected. Once corrected they never refunded the excess I paid. 4. transferred the account 2 or 3 times to a different supplier without my permission. 5. Each time they update their IT system you get a new account number with some random name on the account.
1

3 years ago

review by Nishanth T.

my smart meter was fitted on 25 october by Dan who was very polite and told us what was happening and how to use the energy display. it was done quite quickly and caused no problem for us.
5

3 years ago

review by Peggy. W.

I left npower in 2017 owing them nothing as I had a pre-payment meter I’ve just got a letter from past due credit solutions saying I owe npower £144.49 not a chance will they be getting this ripping off bxxxxxds
2

3 years ago

review by Deleted User

there a shambles, no matter what time of the day you call 40 minutes to get through, online chat takes 20 minutes plus to get to an advisor billing is a shambles, totally incompetent
1

3 years ago

review by Mark Y.

Absolutely appalling customer service, been waiting 6 weeks for their complaints person to contact me despite numerous phone calls and emails from. Just disgusting service, would never recommend or use again. Please avoid if you are looking to sign up with NPOWER!!
2

3 years ago

review by Deleted User

I moved to npower in July, one of the reasons I moved was warm home discount. Tried to claim it today, 22/10/18, even though I'm on a low income I do not meet npower criteria in one section. I have claimed with another company for the last three or four years, each company as it's own policy on this, next year will be leaving as ended up worst off instead of saving.
2

3 years ago

review by Deleted User

In this world of instant communication why do I have to wait 24 hours for npower to contact me to correct a mistake they have made? Even the instant chat on line is useless. I have so far waited 30 minutes for chat now on line. (CHAT NOW?). I am a new customer just starting with npower today. Not at all impressed with terrible customer support.
1

3 years ago

review by Mr R.

Lost my account said don't worry took me to court and added a thousand in charges lied and backtracked on everything they said told me to apply for chairs grant had to send all paper work to them and they don't return it, said no we can't help you as it's npower fault, they said I hadn't been taken to court when I had sent me a refund for 150 saying all paid up then letter for solicitor Comes I was physically sick
2

3 years ago

review by Denise Elsby

It took them months to finally send me a bill but that was not correct, over the next couple of months I received nearly 15 different bills and threatening letters. I then managed to speak to someone who apparently gave me the correct amount to pay, once paid I was told the acccount was closed. A month later more and more bills started to come again. In all I received well over 20 bills, 10 different amounts to pay and also affected my credit rating. I have sent this to the energy ombudsman to help try and sort out. Resolution was disappointing, £75 rebate and a letter of apology.
1

3 years ago

review by Marcus Dowan

Talked into a 3 year contract , took several months to get out of the business tariff and onto there domestic tariff, I am in credit by over a £1000.00 and still chasing a refund, poor service, kept on the phone for ages , they never seem to get my name right, overall the worst energy supplier I’ve ever had to deal with. Promised a credit off £50.00 and an apology letter, guess what never got either.
1

3 years ago

review by Deleted User

They are horrible people they send me £475 bill I was shocked & when I cancelled with them for 3 weeks they send me £122 bill I hope they burn down in deep hell don’t use them at all
1

3 years ago

review by Deleted User

anyone else stuck with no meter to read with only estimated bills for the future because a meter was installed to a non compatible electric supply and they don't want to rectify it ?
2

3 years ago

review by Deleted User

It’s a most of horrible supplier what I ever seen in my life,my first bill was 664£ per 3 month,I been shocked!!! When I switch to another supplier,they send my last bill 220£ ,totally 884£ per 5 month?? If anybody ever paid that money???? ((((
2

3 years ago

review by Deleted User

Been with them for 10 years but to them that don't matter your just a number Npower made an appointment with us to come and change our meters but on the day they didn't turn up and didn't even call us to say they can't make it my wife messaged them to say I could talk to them but they saying my wife never gave them permission to talk to me now they lieing to us saying there was no appointment arranged npower are the worst for customer services they will not sort out your problems even though it's their fault We are now changing companies because of this Would I recommend them for your energy supply like f**k would I I'd rather not have any please people change companies save all the Hassel with them
2

3 years ago

review by Deleted User

My daughter starting off on her own was quoted £300 a month for gas and electric in her 2bed flat. This is 10 times what I pay in a 3 bed house. Disgusting.
2

3 years ago

review by Deleted User

Worst electricity company I have ever experienced!It took them almost a year to generate a bill which I had to ask them several times to do.I had to send meter readings any times and still they were unable to generate the bill!In the end when I got the first bill it was so much to pay that caused me such stress and inconvenience.Wasted so much time and energy. Not with them now and not ever again! Avoid Npower!
2

3 years ago

review by El D.

I have just been on the phone for over an hour with a lady named karen kays . Want to say a huge thankyou to her for taking so much trouble to help me . Thankyou karen ..
5

3 years ago

review by Julie Penn

just about everything and after three long phone calls and email to complaints still no response Would have rated zero if it was possible Still waiting their reply after over three weeks
1

3 years ago

review by Deleted User

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Usually stable businesses have more than 5 authority websites mentions, this one has 70 authority websites mentions and 12 mentions in other websites

Npower.com Review

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