nwgb.co.uk

Ex Anglian Water business customer. My normal bill is £300 per year. Three months ago I was sent a bill for £10,000, which has now increased to £15,000. They have now threatened to cut off my supply.

Horrendous experience. Sent a bill equating to 10 years usage of water. Got that sorted through formal complaints procedure. Next quarter, estimated bill at about 3-4 years usage after deducting my sorted out lowered payment from previous quarter. I despair. Trying again with formal complaints procedure, but if I ran my business like this, I'd be bankrupt within 12 months. Next stop - water Complaints council and my MP! What else can I do!

Had a Direct debt claimed of over £10,000 when our normal bills are around £30. Then had to wait days for them to return the funds. I canceled the Direct debit after that. Lucky I did becuase the next bill was thousands of pounds as well!! Switched companies now, but guess what they are chasing for bill of roughly £6,000 that is based on the same, incorrect meter read that they insist on using which has nothing to do with our property. Never get an email back, don't even try calling them. Disgusting company.

Been with them 18 months and are refusing to send a bill. Pay by D/D but no idea whether in credit/debit. How do we run a business on these terms?

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.