Officesight

I have always felt that one should expect good customer service when purchasing an item but that the true measure of a company is how they deal with issues when things go wrong....here's an illustration:

In this case i searched the internet to purchase an AllSteel #19 office chair. I came across OfficeSight and their price was extermely competitive. This is not your regular chair, this is a $1000+ investment and i didnt want to take any chances. I didnt know Office Sight but from the initial email exchanges with their sales rep Peggy Landau i could tell they were serious about service. I purchased the chair and it was delivered as described and on time. No problems.

However, I noticed within a few days of having the chair that it was 'clicking' when leaning back and over the next few months this became something of an irritation. I reported it to OfficeSight and they were immediately on the case. I exchanged a few emails with Gitty in their customer service and when it became clear that this was not repairable they agreed to replace the chair with a brand new one completely free of charge - and i could keep the original one!

If you are thinking about doing business with this company - do it! They are truly what good old fashioned America service is all about. And their prices are unbeatable.

PS I dont usually write testimonials but i felt compelled to do so in this case as their service was so good.

I received the Steelcase Leaf Lounge Chair and Ottoman a couple weeks ago ordered through OfficeSight. The Steelcase product is really wonderful, and so much better than anything else I looked at from local office supply stores in quality, comfort, and finish. The 100% wool fabric is much more comfortable and breathable than leather. Thank you to OfficeSight for getting it for me at such an affordable price. I completely shopped on the internet looking for the best price because I knew exactly what I wanted. My salesperson at OfficeSight, Israel Tyberg, was very helpful with getting answers to my questions and getting back to me with product knowledge he could not immediately answer. I was amazed at how well Steelcase packed it and shipped it on a dedicated pallet. Their shipping company (Reddeway) were great. There was not one blemish on either box.

I think you can buy Steelcase products with absolute confidence through OfficeSight, and expect this reseller to go the extra distance to accommodate customer needs. I had some reservations in the beginning because I was not going through a local "Steelcase dealer" but am absolutely satisfied with the service, the product, and especially the price. That said, I believe it is helpful to look around and figure out exactly what you want before buying through the internet or phone. It helps if you have seen and touched the product before ordering it on the internet or phone. In the case of Steelcase furniture, there is a showroom (corporate owned) near where I live in the Seattle area, so thoroughly checking out the product was easy. OfficeSight was really one of the best online buying experiences I have had, and I spent way less money than going through any local retail option.

If you are buying known quality products backed with manufacturer warranties, OfficeSight would appear be a very valuable resource for a consumer.

I purchased a desk from OfficeSight and was told it was out of stock, but that it would be in stock again in about a month. I thanked them for letting me know, and said I'd be happy to wait since I was having trouble finding the desk elsewhere.

One month later I wrote to check up on when I could expect the desk to be in stock and sent to me, and received no response. After several additional emails, each about a week apart, I still wasn't getting any response. I finally wrote to say I was going to dispute the charge if they didn't respond with some kind of information, considering I'd paid $150 and had nothing to show for it. This final email prompted a response of "It looks like we're actually never getting it in stock, but we don't charge until items ship, so there's no problem."

That would have been fine if they really hadn't charged me.

I double checked, and they had charged my card when I made the initial purchase, so it's a good thing I didn't take their word, or they would have kept my $150. I did dispute the charge and got my money back (first time I've ever disputed).

While my experience sounds like an outlier judging by other reviews, I felt compelled to share it.

Ordered a product with OfficeSight and shortly after received an email saying it was out of stock and would be available in about 2 weeks. I could cancel or wait. I waited. I called again when it was supposed to be available and they said it was in and would ship shortly. I followed up 10 days later (still had not received my order) and was told my order was processing and that they would email me when tracking info was available. Was transferred twice but no apologies or answers, only excuses.

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