onekingslane.com

Ordered a 2 piece sectional on 11/26/18. Was scheduled for delivery on 1/18/19, but one of two pieces was missing and piece that was delivered had a large stain. This is with OKL’s “white glove delivery” that they have the nerve to charge $199 for. OKL’s delivery company (Lodeso/Watkins-Stockton...not sure which as both names are listed on the delivery paperwork) has been completely worthless. Had to call four times before they confirmed they never received the second piece from OKL. Multiple times they failed to call back with an update despite explicitly promising to do so.

Have called OKL support twice and emailed twice and still have no resolution. For the two calls I was on hold for 40min (eventually hung up & tried again) and nearly 30 more min before a support rep answered he call. Both emails took a full week before I received a reply. The response I did receive was a canned “we value your business...” email with no detail or follow up re my order. They clearly do not staff their support lines.

OKL has been totally unable/unwilling to resolve something that’s clearly their issue. At this point i’m pursuing options thru my credit card company or possibly small claims court to get a full refund. Frankly, based on my experience and the many similar scathing reviews i’ve seen, OKL seems to be inept at best or fraudulent at worst. I will never place another order with them and will actively share my experience with others so they don’t make a similar mistake.

After ordering a rug from OKL and waiting as the delivery date came and went, I spent the subsequent 6 weeks following up to absolutely no avail. Though OKL answered their phones and were cordial to speak with, they had zero control over the merchants intent to ship the product, saying that their only 'protocol' was to 'email' the manufacturer once every three days and hope for the best. They could not call, email more frequently, or extend the process any further than that. Not only that but until I insisted on it, they were not following up with me either on the status. I had to follow up with them, for a total of 6 weeks without any progress at all other then...there was nothing that they could/would do. They did once say, the manufacturer responded and promised a ship date of two weeks (for the second time). This never happened. At the end of week 6 long weeks of me continuing to follow up, OKL sent m a simple email saying they were just going to cancel my order all together. At 9 months pregnant, and this being a rug for the infants room...I was perturbed. I can't physically carry a rug at this point and ordering another online was not on my agenda. Of course I complained. They were again cordial, offering a discount on my next purchase plus free shipping. I had no other recourse and accepted. I decided to purchase a bracelet, what looked to be a beautiful emerald green and gold cuff (a treat). I was actually pretty excited to receive it. It arrived yesterday and to my disappointment but not surprise, the cuff looks like an incredibly cheap and dull version of what was depicted on their site. It's awful (dare I say junk), nowhere near the value, quality, or attractiveness they claimed it was worth. The 'emerald green colour' was more of a pasty white with a tinge of green' and it's not returnable (I can see why). What a shame. I will never order from this company again. Never. It was a complete waste of money, time and energy.

I am not a customer of One Kings Lane and have never purchased from them. All of a sudden they are bombarding me with spam, a couple a day.

Took three weeks and 5 emails on a damaged item return and no response. I had to go to Amex. for help. When I got through to OneKingsLane on the phone they told me that many customers had to wait a month for a response. Find items elsewhere!

I am sad to report that One Kings Lane has some major problems in packaging, customer service, and pricing.
Packaging/Customer Service: Several items have arrived broken (only the ones in One Kings Lane boxes). There was a period I received 5...FIVE broken items. IN.A.ROW. Customer Service did not care. They didn't apologize or take ownership a single time. You're told to look for an email from them and to send pictures as proof. They then respond telling you someone will "investigate" and follow up. They never did follow up, but I ended up with a refund. Guess that's ok.
Pricing: I bought a pair of lamps from One Kings Lane for over $200 dollars. I love the lamps, they arrived just fine and are good quality, HOWEVER, I found the same pair of lamps on Overstock for $70 less.
Based on pricing, advertising, and marketing, One Kings Lane wants to have an upscale approach to their home offerings, and I respect that. My advice to OKL would be this; upscale is a feeling, not a price. In order to be upscale you have to deliver a much higher standard of service quality to your customer than what you offer today. Refusing to provide service excellence eliminates your shot of ever being upscale. Your status will remain where it is today, expensive.

I placed an order of over $2600. Two of th end tables were sent from a third party, which is HUGE part of the problem! THERE ARE ZERO QUALITY CHECKS DONE ON ANYTHING ! Whatever goes wrong at delivery to the customer resides on the customers shoulders. I am old and sick and have had numerous health issues and all my family gone. I am alone. And have no one, i wanted to have a little xmas for myself and ordered a few things. Let me tell you. The two end tables were for my bedroom. And were made of entirely of glass. Neither of the drawers will open! One of them arrived in a hundred pieces of broken glasss and they have left me to try and dispose of it! REALLY?? JAN FISHER ONE OF THE SUPERVISORS MADE THE WHOLE EXPERIENCE ABSOLTELY UNBEARABLE.
SHE KEPT DEMANDING PHOTOS AND WOULD DO NOTHING WITHOUT THEM. IT WAS A NIGHTMARE FOR ME TO TRY AND GET THEM TO HER. ONE SHE GOT ANOTHER SHE DID NOT.
They wont take any responsibility for anything. Nothing without photos. They put everything on you!!
Then i sent them additional info to not send two pieces of art and they sent them out anyway then wanted to try and charge me a restock fee. !! A lamp also defective. Hairline cracks in the base. Ridiculous. I sent photos of this as well. The end table not in a million broken glass pieces. The drawer knob pull wont pull the drawer out at allland is semi detached from the drawer. Screw exposed. I would advise NEVER ORDER ANYTHING FROM THIS COMPANY. EVER!
I HAVE SENT A CHARGEBACK THRU MY AMERICAN EXPRESS FOR THE LAMP THEY HAVE CHARGED.
THEY STILL WONT CREDIT MY CREDIT CARD FOR ANYTHING!
SHE WONT RESPOND AFTER I SENT FIVE EMAILS TO HER TO ASK HER TO DO SO.
ITS AN AWFUL COMPANY
IM SICK NOW AND HURT IN MY CHEST FROM ALL OF THIS UNDUE AGGRAVATION
OVERSTOCK DOES NOT DO THIS.
IN ALL MY INTERNET MAIL ORDER EXPERIENCES!! I HAVE NEVER GONE THRU ANYTHING LIKE THIS
I ALSO PAID AN ADDITIONAL $20 FOR ONE MONTH FREE SHIPPING. THEN THEY WANT TO CHARGE ME A. FEE TO TAKE SOMETHING BACK THAT I HAD NOT BEEN NOTIFIED HAD EVEN BEEN SHIPPED AND TRIED TO CANCEL
THEY SAID THEY NEVER GOT ANY OF THE NOTIFICATIONS. I SENT FIVE. REALLY HARD TO BELIEVE THAT.
I HAVE TO REPACK THE ONE TABLE UP AND WAIT TO HEAR FROM THAT JAN FISHER WOMAN ABOUT ALL OF THIS/
SIT AND WAIT AND IN THE MEANTIME ITS ALL ON MY CHARGE CARD .

I purchased two expensive lamps to go with the total remake of our family room. They pictured brown and green and what I received was brown and gray. I thought Mario in customer service, while not rude, was curt. They did offer a return but that would have left the room without lighting. Wouldn't it be nice if they pictured what you were really going to receive?...

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