Only Oak Furniture

3.8 / 5

Only Oak Furniture

3.8 Average
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3.8 / 5

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Based on 43 reviews



11 reviews



32 reviews Review

Quality Oak Furniture Real Solid Wood Sets with a 50 SALE NOW ON Free Delivery Nationwide from the UK039s Leading Store Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:08 AM

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customer service

AVOID! - Worst Customer Service Experience. I ordered a single wardrobe from this company which was delayed for several months, the update I received about my order were great however when it finally came into stock and arrived, the service has been dreadful! My item arrived damaged so I contacted the company by chat and they asked me to send in photos which I did, I followed up and they confirmed receipt of these. They were then passed to their complaints person to sort this out. I had to chase up a response from them after not hearing back and was given option of a replacement which was fine however it was again out of stock. I asked for options and even had to suggest options so I could make an informed decision on what to do - either keep the item with a discount, return the item and wait for stock or cancel and return. Whilst I was emailing the company and chasing responses so I could make a decision on what to do, they decided to book a courier collection without my request. I received texts and emails from the couriers about it but did not acknowledge any of these and let the company know by email that this was happening. I turned the couriers away as I was speaking to the company about the situation. I was then told by the company that I would be charged £60!!!! I didn't even request or confirm the collection to be made in the first place! I have emailed and spoken to the MD and he is the rudest person I have ever had to deal with before and basically called me a liar and said I confirmed the collection with the courier and he is choosing to believe them. I am now stuck with a damaged item and they refuse to acknowledge how poor their customer services are. I am shocked with this service and they should not be allowed to treat people in this way. UPDATE: As the MD refused to speak to the courier company, I contacted them myself and they confirmed they can not see any contact I had with them to confirm the collection made so clearly needs investigating further as to why I am trying to be charged this £60

2 years ago

review by aaronmansfield1985

Unfortunately, I had to return the item through no fault of the company but must praise the excellent service from the Manager, Mr Wardle, who personally arranged for the collection of the item and kept me informed every step of the way. As soon as the goods were returned I received an immediate refund. It's evident that this company cares and values their business and it's customers and I would highly recommend them.

4 years ago

review by P. Courtney

I have purchased several items of furniture from this company in the past and have been completely satisfied. In late May this year I purchased an Akora Painted Collection Tall Chest of 5 Drawers. Unfortunately this was beset with problems as I had to return the item twice due to damage in transit. I finally received an undamaged item in August. The timespan was due to stock issues and my being on holiday. However, all credit to the company, they kept me updated all the time, and accepted the item back without question. Whilst not impressed with the delivery company ( which has now apparently been changed ), the customer service was excellent and I would not hesitate to continue to make purchases from this company.

4 years ago

review by Vincent Gee

three our of four items of furniture delivered had a problem with it and even although it was eventually rectified my original order placed in September was finally completed on 29th December 2018. The furniture I ended up with is of an acceptable standard however the original items failed on quality control, for example a TV hi fi unit had a back on it which should not have been there and a nest of tables were clearly out of alignment, had the furniture been inspected properly prior to delivery then these problems would not have arisen. I would not deal with Bauhouse again

4 years ago

review by Adrian Hannah

I have finally received back order attractive dresser. The design is very good, well made, using beautiful woods as well. Since importation took a time, the timing of delivery became critical. The person in charge was very helpful and managed to be delivered in time. Thank you for your help.

4 years ago

review by Deleted User

Easy to deal with Good communication and polite and friendly driver Really pleased with the quality of Oak furniture- would definitely deal with this company again 10/10

4 years ago

review by Rob Hall

Ordered our oak bedroom furniture easily, but heard nothing for almost a week so I called Only Oak Furniture who said thet would chase the delivery courier. Furniture was then delivered promptly. Furniture is excellent and exactly what we wanted - it ticked all the boxes. Would definately use again and would thoroughly recommend Only Oak Furniture as a supplier of good quality product.

4 years ago

review by Keith Full

The 'Z' Hi-Fi furniture not only makes my Marantz set-up look amazing, I'll swear it makes it sound better! Well worth the wait! Many thanks, Chris.M ( No.15. NG9 6EB / C.Ref. 20494 )

4 years ago

review by Christopher Moore

Ordered the 3 Urban Chic style nest tables. Absolutely love them! They look great and are solidly built. Good comms over delivery timings. Hassle free transaction for a quality product.

4 years ago

review by John Griffiths

I wanted to purchase a Scandinavian style Hi-Fi unit and after an extensive online search I found the ideal one for my needs - a unit that is part of the Scandic collection. Only Oak Furniture offered this item at a very competitive price and included free delivery. The website was easy to use and my order, which was well packaged, arrived promptly. I would be very pleased to use Only Oak Furniture again in the future.

4 years ago

review by Hadrian Asher

We searched online and found that this business has an active Facebook page with 828 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

Quality Oak Furniture Real Solid Wood Sets with a 50 SALE NOW ON Free Delivery Nationwide from the UK039s Leading Store Customer Service Contacts

No contact details for this company.

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