Optimove

One room move to storage facility 15 km away. Cost charged was more than twice what they quoted. Will never use them again. Very poor form. Please do not engage with this company.

I booked Optimove based on the reviews which were all five star. Seeking a professional service l booked Opti move based on the reviews. At $150 an hour the two men were rushing as they wrapped everything in layers and layers of plastic wrap . This was extremely time consuming as the hours ticked by my relatively small furniture move was becoming expensive three and half hours in and everything was still not in the truck . Then before l knew it they were off and l could see they had left the washing machine . l
Rang the company and said l was not going to pay for the double up of time for them to return and pick up washing machine. This they said was my issue not the Removalist’s but agreed it was a lesson to be taken into account .
Had l have known about everything being wrapped in plastic l would never have hired this Removalist company . In a time when the environment is in crisis and plastic over use is so clearly wrong . By the time the truck got to the destination we were 7 hours in and l advised the drivers my budget was spent of which they ran to place everything in the garage. Which for three women one 95 was just an added stress to an already stressful situation . Once the clock stopped l paid 1138 dollars just to get this done and ticked the boxes excusing the company of liability , it was when l went inside l saw the dent in the new Electrolux fridge . I rang and emailed the company who took no responsibility and completely deflected everything l said
To sum up, an expensive super stressful experience of which we should have been compensated for the damaged fridge which was not wrapped in plastic ??? (And this was with us taking five full car loads and leaving the store ruin which had many boxes and items )Whereas something cheap and worth nothing was wrapped in three layers. The workers were trying to do the right thing literally running whilst they wrap everything in plastic . This is the companies fault and issue When the furniture should be just wrapped in blankets and taped. All this plastic wrapping doubles the time and hourly rate for the company .

We found that this business has an active Facebook page with 5051 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.