Overtonrsquos - Competitive Pricing for Fishing Watersports Boating Needs

3.5 / 5

Overtonrsquos - Competitive Pricing for Fishing Watersports Boating Needs

overtons.com
52 Reviews
3.5 Average
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3.5 / 5

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1.6

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4.5

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5

Featured

5

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Overtons.com Review

The official online store of Overtons - Americas Marine Watersports Superstore Water sports marine electronics boat accessories and more at Overtons

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Last update: Wed, Mar 9, 2022 1:07 AM

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Overtons.com Reviews & Complaints (52)

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delivery 3 /5

price 3 /5

quality

customer service 3 /5

on-time

I placed a pretty large order on April 23,2020 for 'in stock' boat seats. As of today (6/29/2020) no seats and no response to my emails asking for a shipping update. Tried to call them, and 45 minutes later I was still on hold. Now trying to get my money back !
2

3 years ago

review by Sherry W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I paid $30 for overnight shipping on a Thursday. It is now the following Wednesday and my item still says it's hasn't shipped. I sat on the phone for 15 minutes only to be redirected to exactly where I started my phone call and waited another 10 minutes before hanging up. I've sent 2 emails with no response. Next step is to call the bank and stop payment.
2

3 years ago

review by Crystal O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Terrible customer service. Kids ordered NCAA fenders from Overton ... 3 were correct and match what was ordered the 4th was the wrong team. Customer service blamed manufacturer, the said item is discontinued, see what we sent and hung up. Don't order from the company, they don't care.
1

3 years ago

review by M. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered Xmas presents from Overton's on 12/5. One would expect that there would be enough time for delivery before 12/25. No. Overton's did not even fill the order until 12/16. Never had any order info listed. No record of order when I contacted them. Them a day later they told me that the order was shipped and due 12/24. Nope. Not shipped that day. Actually delivered on 12/26. Worst company ever.
2

3 years ago

review by David S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So it seems they only have a few items actually "in stock" I ordered a Taylor Made dock box on May 7th, as of the 21st still no shipping notification. Emailed them, no reply, ended up having to contact them via social media to get some form of response. Got a call that the item had shipped and should be here May 26th. Beware that when an item on their site says "in stock" it's actually not, it ships directly from the manufacturer. Which would have been fine if I was told this. Also ordered a vacuum sealer they claimed was in stock, had to call again to check on it and it has not shipped 10 days after ordering, yet they claim it is at their warehouse. The person on their chat said they have no way of tracking the order once it goes to the warehouse. What a joke. Buyer beware. FYI. Ordered something from Boat Outfitters and in less than 24 hours received multiple communication emails about the order, shipping and tracking. Much more organized and well run company.
1

3 years ago

review by Bryan Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I returned an item to Overton's according to the return instructions. The package arrived at their service center a month ago, as verified by USPS tracking. I have never received credit on my card and there is absolutely no human being within their company who can or will tell me what is going on. Their chat function doesn't work. Thirty minutes on hold waiting for customer service and all I am told is that someone will email me. That was two weeks ago and (guess what?!) that has never happened. I've messaged their Facebook Page. I've called repeatedly. It isn't a ton of money, but they should not be allowed to keep it just because they are inept. Overton's used to be a great company. I've bought from them for decades. But it appears that it is now part of some corporate conglomerate and they have screwed it up royally. Avoid!
2

3 years ago

review by Jeffrey B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Not at all worth ordering from this company! They are insanely slow at processing and shipping orders! The worst company to deal with in my opinion! I have called every day to see what is going on with my order and the customer service people at Overtons lie and lie and lie about the status of the order -- every day for the past week I have called to see if my order has shipped out and the customer service dept at Overtons has told me that my order was going to ship out "tomorrow". I placed my order at Overtons.com 10 days ago and they have not even shipped out my order yet. Stick with Amazon and/or any other company. Dealing with Overtons has been horrible thus far. Ridiculous to place an order for items that say are in stock on the Overtons website and here I am still waiting for them to even ship out the items I ordered 10 days ago. Who knows when my items will actually arrive at my house, but 10 days after ordering in-stock items, and this horrible company has not even shipped the items out yet?! So not worth dealing with this company!
2

3 years ago

review by Matt W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It is truly too bad you cannot give them no stars, that is what they deserve. Absolute debacle trying to buy three new seats for my boat. Have since cancelled the order since they are on a manufacturer back order. Now fighting to get my money back, next call is to American Express. Their customer service department is not good, and communication between departments is horrible. Web page to update you on anything is non-existent.
1

3 years ago

review by Bob F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was lied to by several employees, each telling me my product is on the dock waiting to get loaded and should ship today this was at 3 days, 7 days and 10 days after I placed my order. My product still hasn't shipped and I'm sure they will simply give me the standard lie if I call again. The only reason I have not cancelled my order is I want to see just how bad they can $#*! this up. This is a pathetic company run by pathetic people who know nothing about customer service.
1

3 years ago

review by John H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Placed an order on May 26 ,waited a few days for a E-mail for shipping info never got one called and was told that Overton's had a 10-12 day ship policy,well day 12 and no e-mail called and was told they did not know why my package hasn't shipped yet.Ever day I get E-mail on sale that are going on but they can't send one about your order.Told them that about Marcus Lemonis "Iam not happy if you are not happy needs to change his logo cause his company sucks if they had said at check out about their shipping Iwould not have ordered.well it's 18 days and no package but they have my Money,will never buy from this company again could have bought from Amazon but I try to give different companies my business like I do with my local business.15 e-mails on Exclusive sales none on my order, I would have not got so mad if they would have sent update on my order that's what I told customer service .MRCUS LEMONIS I'AM NOT HAPPY
1

3 years ago

review by Emma P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I tried to order a kayak online that states that shipping is free and then a freight charge was added. A freight charge IS a shipping charge. So shipping is not free. The official name is freight shipping. I understand why Overton's has so many bad reviews!
2

3 years ago

review by John G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If you think that deals too good to be true it is with overson purchased 3 things 3 separate times and every time they refund me as if you put the pricing like that just to get people on there site would not recommend. Just order from somewhere else save the hassle each time they held my money for 4 to 7 days just to receive NOTHING.
2

3 years ago

review by Brett R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Overtons will find any excuse to NOT refund shipping on returns. It seems these days that most online retailers offer shipping for returns with a return label in the case it is the wrong item. I chose overtonS for a product because of pricing, this turned out to be a mistake because it cost me the same amount to ship it back as the $30 item I ordered. Basically I am out the item plus $30 wasted on top of that. I will continue to use online retailers that support the customer that supports them by ordering from them. Overtons will not get another penny from me for any of my boating needs with multiple boats that I own.
2

3 years ago

review by Jeremy B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Called 8-10 times waited 30 minutes plus each time and never talked to a human being. I just wanted to know when my product was coming because I had ordered it over two weeks ago. I will never buy from this sorry company ever again. They lack people communication skills, the the customer is why they are in business, but unfortunately not for long with the service they offer.
1

3 years ago

review by Terry W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Items that were ordered and paid for were not shipped. I tried to call customer and found it doesn't exist. I even tried to call the number to order items and no one answered. You would think they would at least pick up the phone if someone is trying to put an order in. I used to deal with this company years ago with good results. Things have changed. This company is so substandard I don't believe I'll ever get the missing items. The next call is to my credit card company to look for a resolution.
2

3 years ago

review by Rich C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The worst pretty much sums it up. Horrible customer service. When your order arrives taped shut start worrying. My particular order arrived with no hardware or instructions. After waiting over a half hour for customers Service's excuses, still no hardware. Excuses of vendor issues, people on vacation etc etc. Weeks later still nothing. Can't believe they are in business. Do yourself a favor and avoid these idiots.
2

3 years ago

review by James D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

SLOW. Ordered an "in-stock" $180 item early morning on July 1, 2020. Skipped the free shipping, paid an extra $22.00 for "2nd Day Air Express." Order confirmation indicated delivery would be July 3rd. Nothing but crickets for six days, when they said the order had been shipped. More crickets. Two more days later,, got tracking they finally turned it over to FedEx, shipping via Ground- not 2nd day air paid for- and hopefully would arrive in 4 more days. OVERTON'S DOES NOT SHIP AS PROMISED. OVERTONS CHARGES FOR 2 DAY AIR, SITS ON THE ORDER FOR OVER A WEEK, THEN SHIPS VIA GROUND, KEEPING THE EXTRA CHARGES. !!AVOID!!
2

3 years ago

review by R. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The process for returning your order is horrible. You have to call to process a return - I called multiple times for 3 days straight (hold time >20 minutes). I emailed - no response. Finally after waiting 36 minutes someone answered.
1

3 years ago

review by Jen T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Customer Service is non-existent. I ordered an item on June 15th. Item hasn't shipped and still states processing. Can't get through to customer service by phone or their online chat to cancel order (as I found the item I wanted somewhere else). I will not order from this company again. They charged my credit card once I ordered, so now I have to work through my bank to resolve. Really didn't have the time for this hassle.
2

3 years ago

review by Wendy P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

THIS IS BY FAR THE WORST COMPANY TO EVER ORDER FROM. THEM AND GANDER OUTDOORS AND CAMPING WORLD IS THE WORST EVER. I ORDERED A UNDER MOUNT LADDER FOR MY PONTOON BOAT AND THEY SENT OUT THE WRONG LADDER 3 TIMES AFTER I TOLD THEM THE FIRST ONE WAS INCORRECT AND THEY PROMISED TO SEND OUT THE CORRECT ONE AND NEVER DID 3 SEPARATE TIMES. I EVEN LOST THE SALE OF MY BOAT BECAUSE OF THEIR INCOMPETENCE ...!!!! STAY AWAY.!
1

3 years ago

review by Michael S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 75 authority websites mentions and 2 mentions in other websites

Overtons.com Review

The official online store of Overtons - Americas Marine Watersports Superstore Water sports marine electronics boat accessories and more at Overtons

Overtons.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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