oxforddiecast.co.uk

I ordered some items from the website that were all supposedly in stock but did not receive them within the promised timeframe. I emailed asking why and was told some items weren't in stock and they would send the package once the full order was available. Eventually the items arrived and I complained about the delay, so they told me I'd get my P&P back and my complaint would be sent to their head office, but I then discovered a further £20 had been removed from my bank account by them instead of a refund of £5 P&P. Thoroughly angry. DO NOT BUY FROM THEM. THEY ARE LYING THIEVES.

Scammers beware!!! A lady claiming to be the owner of this shoddy company Michaela twice took my money then refused to send my items when I complained about it she got very cocky telling me that I wouldn’t be getting my money back I did get my money back but this vile scammer tried to take the money again leaving my bank overdrawn I now have Santander looking into this fraudulent transaction & hoping to have her charged with fraud absolutely unacceptable vile woman you are I’m gonna tell anyone that’ll listen about you I’ll personally make sure nobody buys from you again! Disgusting

Not the most friendly lady on the phone, had a few questions, would interupt and ask what my question is which I was just about to tell her, not very engaging, seemed very very cocky. Didn't have the model I was looking for which is fine, but instead of helping she would ask if it's on the catalogue... To be honest, even if they had it, I would not have bought it from them. There is a thing called customer service, get better at it lady at Oxford Diecast

I received 4 perfect, nicely-packaged models of 50’s era vehicles and love how detailed and accurate they are! They took longer than expected to arrive due to Covid-19 pandemic, and when I emailed to check the status, I received a quick and helpful reply from Michaela, who assured me that they were sent out and would likely be effected by postal and shipping delays. Thank you to Oxford for the excellent quality and great customer service!

Placed order 23/9/20 for a Mosquito and Battle of Britain set, webpage stated in stock, got confirmation email saying delivery 3-5 days. 02/10/20 chased order, told Mosquito not in stock, do I want other item sent. No email to say not in stock, lady on phone quite abrupt and rude. Cancelled order, and she wasn't even bothered.

Although one of the items was damaged, they happily sent a replacement free of charge without me having to send the damaged one back.

great models except in the last few weeks i have had a number of Massey Ferguson cab less tractors where the mud guards are on the wrong way i think some one who is assembling them needs to be retrained.

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