Oxigen Fitness

Signed up for a 30 day pass online for tge casula branch however when I went into the gym on the weekend it was closed for renovations I got no notifications of this, I then find out it will be closed for the next 3 weeks for renovations so I did not end up using the pass. After the 30 days the gym starts direct debiting $12:95 from my CC. When I called the gym they told me after the 30 day pass your automatically signed up to a 12 month membership. I did not sign any 12 month contract or Direct debit authorisation form also the terms & conditions are not stipulated in the term & condition section. They refused to refund me so now I am lodging a complaint with the department of fair trading

This maybe is a good gym but seriously lacking in customer service.... I visited their Erina gym today to enquire about a programme/assessment for my 14 year old son. Prior to the visit I called and was told "yes he can use all areas the gym no problems... but I would just have to sign a waiver"... When we visited in person we were told he could only attend if there was and adult or a personal trainer with him to use weights, pin equipment etc... which I totally understand. I enquired about a programme assessment but the staff just talked around it by talking about personal training and then prices.... I then explained I have a family corporate fitness passport with my employer and he has his own card..... so what can he do or use? The staff at the front desk could not give me a direct answer and was more interested in the other customers/members that were coming in to use the facility. They did hand me some timetables and an invitation card with the personal trainer details.. I feel the staff need training in understanding what the customer is asking.... not what they are trained to sell..... and they made us feel we were wasting their time.... A very disappointing experience.. I have now found another gym in my area who are very interested in what my son wishes to achieve and have designed a programme to suit his needs.... poor effort Oxigen

very poor customer service

Great new equipment, descent levels and amounts of machines and free weights, plenty of room, however, the cleaning is alot to be desired, machines covered in dust, weight room flooring overlapping creating a trip hazard, laser beam lighting which blinds you on weights floor and stretch area, and counter staff who know next to nothing, cannot make a decision without consulting someone who is not available, prices that change depending on who you are, and when you mention this in their customer surveys online you get a call from some woman in management giving you the third degree for your comments whaich they asked for in the first place!
dont go unless you like being insulted, lied to or like sneezing from the dust.

Maybe a good gym but seriously lacking in customer service for the sake of $150 per year they just bought themselves a whole lot of negative publicity
Good equipment, creche facilities
Sales staff and membership haggling. Offer one price to get you in and if you don't sign up on the day they then say there is "NO WAY" than can offer that deal.... "NO WAY' they can honour that deal, "NO WAY" "NO WAY" NO WAY"....
unbelievably bad sales training ....

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.