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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
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Papermart.com Review
Paper Mart offers a huge selection of wholesale packaging supplies and products at great prices Shop Paper Mart today for all of your packaging needs
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Last update: Wed, Mar 9, 2022 12:35 AM
The boxes are not easy to assemble like they advertise and they break before you finish doing it because they are low quality. I contacted them to find out I have to pay if I wanted to return the boxes and all of them need to be like new. I am going to keep them, because some of them don't look like new any more and I also decided to take the time to write a review, so you know.
Bad experience for me because now I have to spend time and money getting new candy boxes for Christmas, if you need candy boxes and you want to be happy look for a different company.
Unfortunately, I had been unable to go through the bags fully and repackage them for resale, due to my partner’s ongoing medical issues. I sell the bags in packs of 4, primarily as bags that people can craft with, so they need to be of good quality. I went through all the bags, and I couldn’t believe what I was seeing. So I contacted Paper Mart TWICE saying essentially what is in this review (including photos of the issues) with no response! no customer service, no trying to make things right. In 2006 the bags were PERFECT. The cutting, stitching and quality was PERFECT. The seams were PERFECT! They were crisp, rightly sized and perfectly shaped. I could just take the bags from them and repackage and away they go. I had absolutely NO losses. The only bags that I could do that with now are the Hearts and Swirls (only losing 3 due to some dark pink being in the wrong spot) and the Daisy ones (only losing 2 due to dark pink ink on the daisy petals). I put the bags aside that were questionable which was very near all of them, revisiting them 2 more times to make sure I wasn’t being picky…I WASN’T. I spent over 3 hours cutting threads off them, over 2 hours ironing some of them to see if I could match up the seams properly with limited results. It’s just a shame I can’t attach photos on this review as you would be as appalled as I am. The following are some of the problems:
1. Dirt and marks on the bags
2. Seams coming apart
3. Stitching coming apart
4. Not even rectangle
5. Sizing different (some up to ¼ inch which on this size bag is noticeable
6. Stitching not straight
7. Corners square on one side and rounded on the other
8. Flimsy organza (a huge variation on the quality in the same pack)
9. Twisted ribbon so bad I cant fix
I do understand that Paper Mart are unable to check every one (and going on what I received they haven’t checked any) however I have to, as I package in smaller quantities, and just starting to increase my sales makes it even more important. The quality was so good back then that ordered again, thinking that was normal. Now I know it wasn’t. If I had received these back in 2006, I would not have ordered from Paper Mart again. I paid AUD$309.91 for these bags (1560 of them). When I went through them there are 328 bags that I definitely couldn’t use which in itself if over 21% failure rate. In addition there are further Rose bags I can’t use, the Ivory, Light Pink, Silver and Toffee are almost write offs (which is 540 bags), and the rest are questionable except the Lime which appears to be the only really successful colour. So all in all I have about 360 bags out of 1560 that I could actually feel good about onselling. Honestly knowing what I feel receiving them, I can imagine what my customers would feel like receiving them. As it had been over 30 days when I checked them, and due to being in Australia it would be not very cost effective to return them anyway.
It may be an issue with their supplier, but it's ultimately Paper Mart's responsibility to stand behind what they are selling. I have essentially handed over a lot of money and nothing much to show for it. It has bought my sales of this product to a standstill and impacted my ability to bring in extra money for my family. Thanks for that!
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Papermart.com Review
Paper Mart offers a huge selection of wholesale packaging supplies and products at great prices Shop Paper Mart today for all of your packaging needs
Papermart.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by lillie_peter