parkfurnishers.co.uk

3.8 / 5

parkfurnishers.co.uk

3.8 Average
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3.8 / 5

Trust Score

3.3

Reviews

2.5

Social

5

Featured

5

Technical

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Reviews Analysis

30

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0

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0%

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Based on 459 reviews

Smart.Reviews

3.8

30 reviews

Mamma

2

1 reviews

Reviews io

2

1 reviews

Trustpilot

4.7

427 reviews

Parkfurnishers.co.uk Review

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Last update: Wed, Mar 9, 2022 1:16 AM

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Parkfurnishers.co.uk Reviews & Complaints (30)

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delivery 3.7 /5

price 3 /5

quality 3.7 /5

customer service 3.5 /5

on-time

Salesman was patient, helpful and very efficient
Bed was delivered, erected and old one collected as promised
I would have no hesitation in returning to Park Furnishers for future purchases
4

3 years ago

review by S. B.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I had two double mattresses delivered and my two double old mattresses taken away. The two guys were quick and efficient and maintained the high standard of delivery as I had always experienced over many years with Park Furnishers.
5

3 years ago

review by Mr. Mrs.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Furniture that we purchased earlier in 2018 was kindly stored for us until we were ready for it ( this was due illness that we were not aware of at the time of purchase). When we were ready for delivery we came to your shop again (just 2 weeks before Christmas) to order carpet for the room. We only expected delivery of carpet after Christmas due to demand, but we were given a cancellation fitting for the next day. Hooray! So delivery & fitting of carpet and delivery of sofas before Christmas.
Staff have always been helpful and friendly. Admin staff have also been extremely helpful both on the telephone and in the store. Excellent service all round.
5

3 years ago

review by Mr. Mrs.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The salesman involved in my purchase of 2 charts was very helpful and knowledgeable about the product which came with a good warranty.This was fortunate because within 10 days I had to use the warranty for removal of biro ink marks.
The warranty system worked well and the chair is back as good as new.
Very pleased.
5

3 years ago

review by Mr. Green

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Purchased and paid in full for the double Amelia headboard on 21st Oct and promised delivery before Christmas. Eventually received the headboard on 10th Feb !!!! Nearly 4 months later!!! Even more annoying was that I had to keep chasing for information rather than the store ringing me to apologise. Very poor customer service.
2

3 years ago

review by Mr. Crowder

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We purchased a King size bed, standard European size. What arrived was an International (American) size bed. 50mm too long which looks ridiculous with the Slumberland mattress in place.

We contacted Park Furnishers and after a week we were told that the Manufacturer had changed its sizing policy and could not change the bed. Park Furnishers told us the Sales department would contact us to sort something out and that was 3 weeks ago and still nothing.

Park Furnishers are still taking orders for this bed, knowing it's not the right size and coupled with their lack of support and follow up is why we give them a 1 star (no zero stars available).
2

3 years ago

review by David Olpin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am aware many people leave positive reviews fo PF and our past experience had been the very same until now. We always bought the majority of our furniture etc from PF for quality and exceptional service. So we decided to use them for a kitchen and the experience was horrendous. You need to be aware that PF are now owned by Leekes and Leekes customer service is appalling and not fit for purpose, they are more concerned about their own liability rather than you as a customer. When you buy a kitchen from PF they will give you a delivery date however that delivery date is for your units only (they didn’t tell us this). They then phone you to tell you when PF will deliver your electrical goods. For us this was a surprise and whilst the kitchen was to be delivered (by manufacturer) on Thursday, PF were scheduled to deliver the electrical goods the following Tuesday. Our fitters were scheduled to finish on the Sunday, Monday latest and so would not be able to fit these goods. PF deliveries were unable to change the delivery and when I suggested I would source on a next day elsewhere I was told I would lose money if I did. My only real option was to change the delivery date until later and working with the fitters we managed to agree a date later. It is difficult to rearrange fitters as they are so busy and booked quite a bit ahead. So this then started a catalogue of disasterous service from both PF and Leekes.

We still had plenty of time until Christmas so at this stage were not too concerned.

On fitting, several doors were damaged and we had been assured a quick service by the salesman if this occurred, NOT SO. The replacement doors arrived but were also damaged, plastic corner protectors actually helped the corners break off. Then we discovered the wrong microwave had been ordered, didn’t fit the opening. PF said sorry they couldn’t get another the same until February (it was now early December! but told us we could order the same on a next day from AO?! They said if we did this they would refund us. What we didn’t realise is that AO were more expensive than PF, later when we asked PF to refund the difference being they had let us down they refused saying it was our problem and not their fault?!

Multiple replacement doors were sent but each time they were damaged so Symphony the kitchen supplier sent the next on their own transport. One driver had to deliver the tall cabinet and had no help so ‘dragged’ it over the drive, fortunately no damage occurred. On the next delivery from Symphony I made their driver wait whilst I checked the door only to find that door too had been damaged (corner broken) on their own transport! The driver couldn’t believe it.

So whilst these problems were occurring I had to keep changing dates for fitters who were as accommodating as possible. Days turned into weeks until we arrived approx 10 days before Christmas. I was now very angry and very stressed with the family scheduled to spend Christmas with us. I called PF to try to move things quicker with the replacement damaged doors only to get the answer machine saying the store was closed. I thought this may have been due to some one forgetting to switch it off, so I made a couple more calls and messages but with no response. Knowing Leekes were the parent company I called their customer services. PF had closed until Boxing Day they told me. The answer machine message said nothing other than the store was closed. We had lost another 3 days. Leekes promised to help but were in fact part of the problem as they took to long until they eventually said sorry they would have resume after Christmas as there was not enough time left. We had over a week to go until Christmas but they were adamant they could do nothing.

Over the Christmas we were dealing with family illness which made everything harder to deal with.

I wrote to the CEO of Symphony to ask at least they send the replacement refrigerator door. They did and sent it with the representative on a special trip. I informed Leekes that I had managed to do what they said was impossible. The lady said she could not have done this as it was outside procedure, then (to cover her own back I assume) she wrote me an email taking the credit for the delivery!

The Symphony representative took pictures of some of the damage as he said otherwise the staff wouldn’t believe him.

By this time we had to cancel Christmas as the worktop people said they did not have enough time to make the top due to the multiple date changes due to damaged units and doors. Fortunately and thanks to ourselves we did have a working refrigerator.

I consulted Citizens Advice who guided me on how to approach the problem. Everything that Citizens Advice told me to say due to my legal rights Leekes disagreed.

Rather than take the long road of compensation via the legal route I appealed to the CEO of Leekes. Note: The Leekes CEO does not reply to any correspondence. Instead she gets others to reply and eventually we were offered £200 compensation. Due to family illness it took sometime for me to reluctantly accept. I accepted because by this time it wasn’t the money so much as getting the names PF and Leekes out of our house.

Remember up until this time our experience had been very positive with PF but reluctantly we have now bought all the remaining furniture and carpets elsewhere and win’t be returning, ever.

Don’t buy a kitchen from PF!
2

3 years ago

review by L. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Furniture very good - a shame that it took 4 months to arrive
4

3 years ago

review by T. P.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Service was first class and would definitely recommend Park Furnishers to any one.
5

3 years ago

review by Paul Morris

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Beware the returns policy... We recently bought an Ercol Snuggler - after a few weeks it was evident it had no postural support at all and I developed back pain. We were outside the returns policy window and they have refused to take it back. I recommend you sit on prospective purchases for several hours and avoid the Ercol Gela range completely.
1

3 years ago

review by Jeremy V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Parkfurnishers.co.uk Review

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