3.1 / 5
Trust Score
2.3
Reviews
1
Social
5
Featured
5
Technical
Is partstore.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 46 reviews
Smart.Reviews
3.1
30 reviews
Knoji
3.6
16 reviews
Partstore.com Review
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Last update: Fri, Feb 9, 2024 3:40 PM
The part arrived in brand new condition and worked perfectly.
Had the thermostat I needed in stock and at less then half the price other places wanted. Part was exactly the same as the I one I was replacing. Ordered on Saturday was delivered on Thursday with standard shipping 5 days only 3 of which business days. Was very happy with order.
Update: I ordered my part from another supplier, it's in stock and will ship today. I called to cancel and was asked if I didn't want to keep the order since the part was suppose to ship in another 24 days. I declined, told him to cancel. I was then told that he would try to get the cancellation order to the warehouse in time but the part may get shipped and I would have to return it. The parts out of stock for another 24 days and he's telling me he might not be able to catch it in time to cancel before it ships. Keep searching the internet and find someone not associated with this company to buy from. Be careful, alot of companies have contracted with these people to handle their parts.com business. Such as BestBuy.com Don't walk...Run away from these people.
I found the color wheel in the plastic box broken into many pieces. They were contacted and indicated, they will e-mail me a shipping label that I can use to ship the unit back to them and they will give me a full refund. I was not too happy wth this purchased. The item should have been inspected prior to shipment.
When I finally gave up and instructed them to cancel the order the last guy I spoke to tells me to accept the order when it arrives and call them for an RMA number. It was only after I advised them that I would refse the order and have them charged back via the credit card that they finally canceled the order. The only reason to suggest this for an unshipped order is to enable them to charge you shipping and possibly a restocking fee, and, of course, play the float with you money while they delay, as long as possible, crediting you the balance.
Would advise potential customers to shop elsewhere.
The battery arrived in about 2-days, however, the battery they sent me did not match with my unit. Their compatability information was incorrect.
When I called to have them correct the situation, they were very reluctant to help. They will pay return shipping, and refund my money, but they will not refund the extra $20 I paid for faster shipping. On top of that, the would not pay to ship the correct part any faster than ground shipping. When pushed further, they said they don't even have the correct part in their warehouse, and it would not ship for at least 3 weeks!!
I am returning my full order to them for a refund, but I will lose the $20 shipping I paid on it. Plus I do not have the parts I need and have to go looking for it again.
I will NEVER use this company again, nor would I recommend it to anyone. STAY AWAY!
4 weeks later they finally refund the cost of the item and tax but none of the $13+ of shipping. I emailed to complain and was told by the customer service rep that they do not refund any of the shipping and that the mistake was mine for ordering the 3.0. The rep also bothered to tell me that she can't honor her word of refunding me the return shipping because her hands are tied by the accounting department.
To summarize:
1. Misinformation on their website
2. Do not accept responsibility
3. They lie and don't honor their word
Do not shop here!
I too ordered a part from partstore.com and emailed them in hopes of getting an RMA# to send it back to the company for a refund since it was damaged. I have yet to receive any response in ten days time from them even though they replied to an order cancellation request in about two days time to tell me that I couldn't cancel because the order had already shipped. That tells me that they selectively respond to emails and ignore those that are requesting refunds.
My suggestion for folks in this predicament is to email your complaints to Best Buy's corporate office as they are now the owner of Partsearch Technologies Inc. which is the owner/operator of the partstore.com website. You can verify Best Buy's ownership by jumping a few paragraphs down in the following story at Business Week's website: http://www.businessweek.com/news/2011-03-28/harry-david-blockbuster-madoff-lehman-bankruptcy.html
Hopefully, people will complain enough that this website will get taken offline sooner rather than later by Best Buy and people won't have to lose any more money to them.
1. They do exist, and they are functioning, if only barely. I did actually receive my order.
2. There is no way to determine if an item is in stock, even after you order it.
3. There is no customer service number to call. You can reach a human by being very intrepid and looking for their SALES number. It took me three tries and
a 20-minute wait on the third try to get through to someone. That alone is reason enough to avoid this vendor.
4. If you go solely by their web site, it would seem that PartStore.com is a booming, flourishing, professional business, providing (as their name implies) parts for virtually everything in the home. Most are accompanied by the phrase "usually ships in 1 business day." Don't be fooled.
5. Email will go unanswered for weeks, if answered at all. After waiting over a week for confirmation of a ship date, I sent two separate emails requesting the order to be canceled. I received a response on the same day that my order actually shipped (2 weeks later) apologizing for the late response. Of course, since my order had already shipped, it could not be canceled, but I could return it for cost of shipping both ways and a restocking fee. You can interpret this practice as you wish, but it smacks of a shady and slimy business to me.
In summary, this business is in dire need of additional staff to handle communications, as well as a real-time stock availability tool on their website. Barring drastic improvements, I recommend that you should avoid PartStore.com and let it die a quiet death.
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Partstore.com Review
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3 years ago
review by Grandma826