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Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
4.1
30 reviews
Pctorque.com Review
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Last update: Wed, Mar 23, 2022 12:10 AM
Arrived and it was just what I wanted. Incredibly well built, well performing and attractive. It's a bit louder than I would like doing simple things like web browsing, where a loud cooling fan kicks on and off repeatedly; an option to keep it running continuously at a lower rpm would be nice. All in all, I'm very satisfied and would recommend PCTorque to anyone looking for a gaming laptop.
I've had my 5797 for about a week now and so far I have been quite impressed. For being such a beast of a machine it does a very good job of maintaining a reasonable temperature. Sometimes it gets a little on the warm side right around where my right palm rests, but nothing uncomfortable. I had mine installed with 64 bit Vista (my first vista experience, i have xp on my desktop) to get the full use of ram and also move towards a 64 bit OS. I'm pleased to say that it everything has ran beautifully on it so far. No BSOD's yet and Crysis, WoW, and HL2 run just fine on it with no driver issues or anything. All of the goofy little gadgets such as the webcam and fingerprint scanner seem to work just fine. The resolution and refresh rate of the built in webcam aren't too spiffy, but I could really care less about that anyway. Overall I must say I am quite pleased with the laptop.
Only a couple little complaints-
1) When I first booted up the laptop, it complained about some crash it had and wanted to boot up in safemode. I crossed my fingers and booted it up normally and everything was fine. This is really Sager's fault and not PCTorque's, but I thought I'd mention it.
2) The plastic used to enclose the screen seems a bit.. cheap to be honest. It seems to smudge and dirty easily so if you're OCD about having a beautiful computer, this might annoy you.
PCTorque-
I made my order over the weekend and it seems they were out of the office at the time. So of course my temporary limit increase on my card reset before the transaction went through and caused some problems. I sent an email about this, but didn't receive any reply. A few days later I got a hold of Ben on the telephone and we got the situation resolved, but I thought it was strange how my email seemed to have been ignored.
I spent the next few days obsessively calling back to check to see when it would ship. I guess that PCTorque doesn't find out until the day after the shipment goes out from Sager, that it shipped. Having one day shipping and wanting to be home to receive the shipment, obviously this made things somewhat interesting. After a few days Ben got through to Sager and found out when my machine was suppose to ship out and passed that information on to me (I guess Sager was missing a part or something).
That basically summarizes my experience with PCTorque's customer service. Initially I was somewhat unimpressed as my email concerning my daily limit seemed to go ignored. Ever since that though, every email I have sent them has been answered. Also, it's very nice to be able to call and actually speak to someone that is fluent in English on the phone. They also were always polite.
I'm a bit weary to post this review this early, but I suppose if something goes south I can always get back on here and let you all know:^) . Anyway, as of right now I would recommend PCTorque to those that are looking for a gaming laptop and are willing to pay a little extra for reliability and a customer support that actually supports the customer.
Everyone else can go buy from Alienware and then post their nightmare of a story on some blog.
Nic.W
AKA Core2Gamer
In order to save ~$300 in California state sales tax, the laptop had to be shipped to NY and then back to me.
I had paid for overnight shipping. They charged me a little more, but I was able to get it shipped 2 day to NY and 2 day to me and even got a saturday delivery.
The np9280 is huge, but not as heavy as I expected. Vista had all kinds of trouble installing on it, but I figured it out after a few hours of frustration. The trick is when Vista installer gives you the chance to load drivers, load EVERY driver off the included driver CD.
The bios wasn't flashed with the new BIOS that supports XP.
I would absolutely recommend pctorque to anyone considering an online laptop purchase.
I don't take a purchase like this lightly, so I expect more than just a conformation E-mail. The people at PC Torque kept me up to date on order status, build and shipping through E-mail and phone calls with an expressed emphasis on
" If anything is wrong let us know and we'll make it right". Anybody that shows that much confidents in their product and service defiantly has me sold. It's been an excellent experience for me and look forward to doing business with PC Torque again.
If you want the best prices and the best customer service to go along with it, then PC Torque is the place for you!
The unit shipped in a timely manner, considering my obscure location, and the sales staff were helpful and prompt. The computer works great.
I'm completely satisfied, and I would definitely order from them gain.
I was very happy with the service and would definitely recommend both PC Torque and Sager Notebooks.
In relation to the Sager notebooks, they are fantastic performance machines, I’ve purchased three and all three have been delivered working and without dead pixels (without extra dead-pixel insurance). The two original 9860s from 2004 are both now dead although one was dropped. The other probably requires a new motherboard and therefore is probably fixable. They both worked extremely hard for their lifetime, with one being transported nearly daily for the two years. Not too bad for performance notebooks in my opinion.
It was a good experience.
I should Add I could have ordered from PC Connection a computer because family works there. But knowing how their CS is, so I stuck with someone who answered my questions.
On the ugly below, I mentioned that I received an ancient version of PowerDVD with the system. PCT just informed me they are sending a new one out. Yay PCTorque! Will update this again upon receipt of the CD.
Purchased a Sager NP7652
The very good: Presale - excellent response to all my questions, I never had to wait long. PCTorque agreed to sell me a laptop with a clean W7 install, without the crapware you get from Dell and the others. Shipped within 48 hrs, and I received the laptop in good shape. Everything seems to be in working order so far, although I haven't burned a CD yet.
The pretty good: Laptop did, in fact, have a pretty clean W7 install, but there were still a couple extras that I needed to take out. No biggie.
The fair: Instead of a real Windows CD, I got one of those dreaded restore disks. But also not a biggie, because when I slicked the system and reinstalled Windows (I wanted to make major changes in the partitions) the restore CD pretty much acted like a MS CD.
The ugly: I ordered the laptop with a Blu Ray reader. It came with an ancient version of PowerDVD. Booo. But to be fair, I haven't griped to PCT yet, I've been busy. I'll update this review when I have the results of this.
Overall: A good experience! With the one exception of the ancient PowerDVD (which may yet get resolved), I am quite happy. I would recommend PCT to anyone looking for a laptop.
My transaction went really smooth. I would rate it 5 out of 5. Customer service was great and everything else was hassle free. Only issue someone could see is that UPS seems to be the only shipping option. I didn't have problems with UPS personally, but people have their preferences, or maybe had a bad experience with UPS before.
In short, I would recommend PCTorque to anyone looking to order Sager units. My transaction couldn't have gone better.
Before I bought the computer I told the sales person I would be using it to run my business with and had read such great things about these computers so I figured that if I spend $3864 dollars I am sure to get a dream machine and the best tech support in the world.
The first time I sent it in they kept it for a MONTH and the day I got it back it was like it never left, the freezing, crashing, blue death screens continued as I struggled to run my business with it.
Now I have sent it in again, They stopped making and selling the 8120 about 6 months or so after I bought mine, which was one of the first sold.
I could not be any more disappointed and pissed I spent almost 4 thousand on a LEMON.
YES I BOUGHT THE 3 YEAR EXTENDED WARRANTY ALSO BUT HERE I SIT ON A 7 YEAR OLD MAC I BOOK $THAT HAS NEVER FAILED ME THAT COST 1400???????
THE QUESTION IS WHAT STEPS WILL I HAVE TO TAKE TO BE TREATED LIKE A CUSTOMER WHO SPENT 4K ON A LAPTOP?????
Jason Webster
Dealing with PCTorque was great. I ordered in the midst of what I assume is the holiday crunch, but I was still gotten a hold of by Jason to talk about potential problems with the credit card. When I fixed it, I emailed them and I got a response within hours on a weekend! I'm very happy with my purchase thus far and I definitely recommend PCTorque.
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Pctorque.com Review
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3 years ago
review by camfrye