Pen Heaven

4.3 / 5

Pen Heaven

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.3

Reviews

3.5

Social

5

Featured

4.5

Technical

Is penheaven.co.uk legit?

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  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
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  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 1747 reviews

Smart.Reviews

4.3

31 reviews

Sitejabber

1

1 reviews

Trustpilot

4

1715 reviews

Penheaven.co.uk Review

Find a huge range of luxury pens from brands including Parker Cross at Pen Heaven In-house engraving service free UK delivery and same day despatch

Penheaven.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:44 AM

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Penheaven.co.uk Reviews & Complaints (31)

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delivery 4.7 /5

price 5 /5

quality 5 /5

customer service 5 /5

on-time

I contacted them and they asked for a picture of my "old" refill, I bought 4 refills, paid the postage but when they arrived the didn't fit my pen. I contacted them and they said they could give me a refund if I sent them back paying more postage. So, I would be paying two lots of postage to end up with nothing.
1

3 years ago

review by Lyn Ratcliff

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excelent service, delivered within 3 days, beautiful first class quality, an excelent gift for a person who has everything x x very pleased x x
5

3 years ago

review by Rita Horton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Please send me what I ordered I have been waiting 3 weeks.
2

3 years ago

review by Kevin O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

With some doubt in my mind of the quality and delivery i was brilliantly surprised with high standard execution of the engraving and prompt delivery within 2 working days despite the coronavirus complications. A marvelous gift, many thanks!
Harry
5

3 years ago

review by S. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent service from first phone call, 24 hr engraving service and dispatch. Beautiful pen arrived on time beautifully packaged.
5

3 years ago

review by N. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Item returned to them two weeks ago due to incomplete address. Have phoned and emailed several times only to be fobbed off with the excuse that it hasn’t arrived back yet. So ultimately I have paid for an item which I’ve not received.
2

3 years ago

review by D. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been tracking my package since May. It is currently in the United States. My mailing address is Germany. Your customer support told me to wait 4-5 weeks? Is it magically going to redirect itself to Europe? Would rather have a refund or new product sent to correct address.
1

3 years ago

review by Pete Williams

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is the second order I have made and received two years apart. Nothing had changed. Ordering was easy, choice was difficult as so many, delivery was quick- 3 days from order to delivery by post including the personalisation. To finalise I now have two happy little girls each with their own individual personalised pens. What’s not to like?!
5

3 years ago

review by Mrs. Pk

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

fabulous, good quality product delivered unbelievably quickly, birthday present and he loves it.
5

3 years ago

review by Jude Ragan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A good choice of specialist pens for my dyspraxic ten year old, which were in stock and promptly delivered. I bought a Yoropen pen and pencil which she really likes, and are helping her to improve her grip and feel less fatigued when writing
5

3 years ago

review by Samantha Peek

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’ve bought a number of items from Pen Heaven now ranging from ink and replacement cartridges to fountain pens. Their service has been quite outstanding. In addition to being great value, the customer service department is exemplary when I have had any issues with orders. A really good company to deal with who care about their customers.
5

3 years ago

review by Peter Robertson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Penheaven.co.uk Review

Find a huge range of luxury pens from brands including Parker Cross at Pen Heaven In-house engraving service free UK delivery and same day despatch

Penheaven.co.uk Customer Service Contacts

No contact details for this company.

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