3.6 / 5
Trust Score
3.1
Reviews
3
Social
5
Featured
3.5
Technical
Is petbarn.com.au legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- Facebook account found with large audience
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
5
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 51 reviews
Smart.Reviews
3.6
5 reviews
Knoji
4
33 reviews
Mamma
3
2 reviews
Reviews io
4
1 reviews
Sitejabber
2
1 reviews
Trustpilot
2.6
9 reviews
Petbarn.com.au Review
Petbarn sells one of the biggest ranges of pet food in Australia as well as a huge range of veterinary products and pet accessories Its everything for pets
Petbarn.com.au Customer Service Contacts
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Last update: Wed, Mar 9, 2022 2:10 AM
Buying insurance with Petbarn for my new dog I was offered a $50 credit that could be used at Petbarn shops. I agreed to the policy. However, when I purchased this week items in the Petbarn shop at Woden in the ACT I was told that there was no credit of $50 raised on my account. The friendly manager offered to ring the insurance branch of Petbarn up but could not get through. Two days later I received an email from Petbarn insurance telling me that the offer of $50 was never made. Making some research about Petbarn insurance I found out that Petbarn uses Hollard insurance as their underwriter and I remembered some years ago, I had a terrible run in with the company when it came to a claim. If I had known that Hollard is the underwriter I would never have insured my dog with Petbarn or any other company using Hollard as an underwriter.
It is a common task that nowadays companies record all telephone calls between their employees and their customers to keep this apparently on file for ‘training’ purposes. It is arguable if this is genuine as most companies sell personal data to third parties and you later receive unsolicited emails or phone calls from all sorts of companies and con-artists wanting to sell something. When I answered the email it happened that the email was rejected as ‘restricted’ by the server of Petbarn. A similar action happened when I tried to ring the company on their official phone number. This is the second time this happened to me as I had an enquiry some days before with a previous insurance enquiry. This is rather dubious.
I suggest that anyone wanting to ensure their pets with any company like Petbarn should firstly find out who their underwriter is and then be sure to make enquiries about the underwriter. Often, it is possible to have an insurance for your pets with the company that insures your house or car. You may even get a better deal with your existing insurer. Insurance is a rather dicey business and in many cases, you pay for large advertising campaigns on TV, Radio, or the Internet. For sure, you pay for all these unnecessary overheads, insurance companies are not welfare organisations regardless if they are the RSPCA pet insurance or any other organisation. Maybe, it would be better for the RSPCA to keep animals alive than spending large sums of money on TV, Radio, and Internet advertisements as apparently there is not enough money for food and space for animals and they get often euthanised. Think twice before you sign up for an animal insurance policy and please shop around and at least listen to your vet.
19%???? and they tell me that 'This increase is within the increase limits'. CPI is only 2.5% and rest assured, my income doesn't increase anywhere near that amount.
I don't know how people can afford to continue paying pet insurance if they are increasing their fees by almost 20% every year.
Stay away from these thieving mongrels as their prices seem fair and reasonable when you sign up, but look out for those nasty renewals.
So thank you Pet Barn insurance, you have just signed our pets death warrants because your policies are no longer affordable and our hip pockets are not lined with gold!!
DO NOT USE THIS COMPANY
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Petbarn.com.au Review
Petbarn sells one of the biggest ranges of pet food in Australia as well as a huge range of veterinary products and pet accessories Its everything for pets
Petbarn.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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3 years ago
review by Julia B.