3.5 / 5
Trust Score
3.5
Reviews
1
Social
5
Featured
4.5
Technical
Is petdiscounters.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
4
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
Based on 4 reviews
Smart.Reviews
3.5
4 reviews
Petdiscounters.com Review
Get great Discounts on Pet Supplies Huge selection 8000 of the products to shop for your Dog Cat food toys treats supplements toys and much more
Petdiscounters.com Customer Service Contacts
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Last update: Wed, Mar 9, 2022 12:34 AM
When their website states "The majority of orders are shipped within 2-3 business days- Monday through Friday, after receipt... we are confident that nearly all items can be shipped within 14 days from the time that your order is placed. If we believe that an order will be delayed for a longer period of time, we will contact you." I was not contacted. I had to contact them to tell me that the order will be delayed after the second email.
I really needed these wheels for my hamsters, as the Kaytee Silent Spinners (Purchased 4 - all worthless). I purchased did not spin like they did when they had the ball barrings.
I am in serious consideration of just canceling this order, receiving a refund or disputing the purchase, and finding a more reliable place to purchase the Wodent Wheels. This experience was an absolute failure.
This is basically how the emails went:
* First Email - http://puu.sh/hKEFk/1579cf03a8.png
Their response - http://puu.sh/hKEGO/ec4bece01b.png
* Second Email - http://puu.sh/hKEIr/aff2b62797.png
Their response - http://puu.sh/hKEKe/0b39d1043e.png
In case the links are obsolete:
* First Email - "I order two wodent wheels online on 4/17. It's been nearly 9 business days. I understand that it will take some time to arrive. I haven't received any shipping details. I'd just like to make sure this is on it's way and receive an estimated time on when it will be arriving."
Their Response - "shipping tomorrow morning.
Thank you" (I swear that's all they sent...)
* Second Email - "Is there an estimated time for the order to arrive? Its almost been a month. Any chance I can get a tracking number?"
Their Response - "Hi, we sent you a e mail last week about your order, we are waiting for our new shipment to arrive, we are expecting it this week and will ship your order asap. We apologize for the delay."
* Some information has been taken out for privacy concerns. *
I will be updating this in the future if anything changes or I have any updates on my experience with PETdiscounters.com
I emailed them, but still no response. So I opened a PayPal dispute, knowing that would get a response. Only then did they explain that the items I ordered weren't actually in stock, and they had had to order them separately, causing a delay. They insisted that I had to close the dispute before they could proceed with my order. Any experienced user of PayPal knows this is not true, so I said as much and asked them to continue with the order.
Instead of fill my order -- with the payment they'd already collected from me -- they refunded the payment and closed the dispute, thus cancelling the order. Completely baffling.
If you don't have the items in stock, don't list them as in stock. And if there's a delay, let the customer know! It doesn't take long to send an email or mark something as delayed. That's pretty basic customer service.
Do not buy from these people. Their web site -- which is pretty slow to boot -- claims they've been online since 1999, but they clearly haven't learned anything about customer service in those years.
Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites
Petdiscounters.com Review
Get great Discounts on Pet Supplies Huge selection 8000 of the products to shop for your Dog Cat food toys treats supplements toys and much more
Petdiscounters.com Customer Service Contacts
No contact details for this company.
Share the company's rating
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Petdiscounters.com is a great site and I will definitely buy my products here from now on, when needed, and will rave about this site to other people as well.
3 years ago
review by sugar_babygirli