Peter Alan

4.4 / 5

Peter Alan

4.4 Great
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4.4 / 5

Trust Score

4.3

Reviews

4

Social

5

Featured

4.5

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Peteralan.co.uk Review

The multi-award winning estate and letting agent specialising in selling and renting homes across Wales

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Last update: Wed, Mar 9, 2022 3:44 AM

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Peteralan.co.uk Reviews & Complaints (30)

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delivery 4.6 /5

price 4.6 /5

quality 4.6 /5

customer service 4.6 /5

on-time 4.6 /5

Megan Cummings the letting manager at Peter Alan is useless
Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at Peter Alan is employing these goons?? When i call these things i sometimes wonder if ive got a crossed line with Fraggle Rock, I have never dealt with such a fraudulent, lying, useless bunch of morons as Peter Alan before. Landlords avoid Peter Alan at all costs. Below is a few of the many issues i have had with Peter Alan

1)Peter Alan lie to Landords about tenants financial circumstances just so Landlords have to pay them the £400 tenant find fee. Peter Alan told me the tenants rent was guaranteed by Cardiff Council and then moved in someone who didnt pay. When you complain to Peter Alan that you are not receiving the rent theyPeter Alan said was guaranteed Peter Alan just cancel the management of the property with immediate effect just so they dont have to deal with it.

2) Peter Alan estate agents withheld rent money from me and i had to issue legal paperwork to Peter Alan to get the money that was rightfully mine.

3) Megan Cummings at Peter Alan refused to post out the keys for my properties for 6 months

4) Peter Alan lost the keys for one of my properties and I had to issue a county court summons to reclaim the cost of the locksmith Peter Alan refused to repay this for over 6 months and Peter Alan estate agents only paid after i issued a court summons.

4) Peter Alan dont pay their subcontractors who do work for them for 6 months.

5) When offers of rent payments are made Peter Alan dont call back to arrange the payments leaving the Landlord out of pocket.

Landlords do not trust Peter Alan with your properties.
1

3 years ago

review by PaulSmith

#delivery(1/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

I found all the staff at Peter Alan's very professional, friendly, efficient. A big Thank You for all your help and keep up the Excellent Service that You have always maintained.
5

3 years ago

review by W. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our initial meeting with James was very positive and he made a very good impression. Generally Bernie was calm and helpful, although it was sometimes difficult to contact her.
The rating is poor due to Joe who we met for the first time when he arrived at our property 5 minutes before the Open House was about to begin. He asked to use the toilet which took up more time and was not really acceptable as the house had been cleaned. We gave him a whistlestop tour of the house as he had never visited before and we do not feel this was a good basis for showing the house in its best light to prosepctive purchasers. We feel he was unprofessional and under prepared. Joe also told us that he would not be able to provide feedback on the Open House until the following Monday. When we did ring later on the Saturday afternoon he was brusque and did not provide any useful information. On subequent meetings he was again brusque and did not help with our requests.
1

3 years ago

review by Mr Mrs

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Recently purchased my first home with the help of Mark Wilton, Mortgage Services Consultant. Mark is very knowledgable and explained everything thoroughly.
He kept me up to date with emails an follow up
Phone calls to get things sorted as soon as possible.
Would highly recommend
5

3 years ago

review by D. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’ve been buying and selling houses for the past 15 years, I’ve recently sold a house through Peter Alan using the Maesteg branch, Shauna Jade and Jess have been absolutely amazing, these girls have been a pleasure to work with, always professional, happy and always positive.

I’ll definitely be using Peter Alan Maesteg again.

Thank you for your hard work, I’ll look forward to working with you in the future

Diolch
5

3 years ago

review by Mr Spencer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’m so pleased I chose Peter Alan to help sell my house. Paige was so optimistic about the proposed price and was full of enthusiasm, as was Lauren and Jamie who showed the prospective buyers around my house. They were very professional, always arrived on time, polite but also friendly. Above all, they succeeded in finding a buyer after just two weeks of many viewings. While the house is in the process of being sold, Rachel is keeping me up to date every step of the way. I would highly recommend the team at Peter Alan, Talbot Green.
5

3 years ago

review by Miss Gully

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

All the staff at Peter Alan have been excellent throughout the sale and then purchase of our new home, Lisa, Tracey, Jennifer and Marie in particular have been really helpful, thankyou ladies.
5

3 years ago

review by Mr Paul

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had excellent service from Richard Bennett and his team at Victoria Park Branch Cardiff. They were always very approachable and kept us informed at all stages during the sale of our property
5

3 years ago

review by Mrs Mary

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Got a valuation from a few different estate agents in the local area but none were as helpful or friendly as Peter Alan. They were very positive about the property and I got maximum value for selling my house. They went into good detail about the whole process and what they would do and supply and the fees were a
Set price so I knew exactly what I was going to pay. Throughout the whole selling process they kept me updated at every opportunity and we’re very helpful with and queries I had and helped me resolve them with information and guidance as soon as possible. Sale of my property was very quick and very easy and would definitely recommend them to anybody who is also looking to sell their property.
5

3 years ago

review by N. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked Peter Alan to value my property. Two Estate Agents were present as part of a quality assurance exercise. Both agents were the perfect mix of professional and friendly and made me feel at ease. They were easy to contact before the viewing and I felt comfortable enough to question them during the viewing. They were clear with their selling process and I feel confident that they would be my Estate Agent of choice if I decide to sell.
5

3 years ago

review by Miss Amy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The team in Newport marketed the property quickly and ensured a quick offer within 10 days. They kept chasing the buyer to ensure completion took place and always kept me informed.
5

3 years ago

review by Mr Nolan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would definitely recommend Peter Alan Maesteg recently sold my mothers house as she passed away.The service ,support and advice was first class,we could not have had better service anywhere else.Thank you girls .
5

3 years ago

review by Mrs Eryl

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Appointment made on Tuesday 13 November for photography and measurements but Estate agents did not turn up after I took day off. Not happy.
1

3 years ago

review by Mrs Bridget

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Peter Alan are amazing with us as we are first time buyers and not rushing us to make a choice straight off giving us time to look around and make a desicion when we are ready!!!
4

3 years ago

review by Mr Joshua

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Peter Alan was great finding a buyer for my property really quickly but let the experience down by not getting the paperwork to my solicitor on time so set everything back by a month which was stressful as other people in the chain where talking of pulling out because of the time waiting.
1

3 years ago

review by G. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’ve dealt with Porthcawl branch of Peter Alan and found the service really good. Staff are friendly, introduced themselves as genuinely helpful people.
5

3 years ago

review by S. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As a first time buyer the whole process seemed slightly daunting! From the first point of contact to Peter Alan right through to completion they have been outstanding. Every question was answered as quick and it was asked! I was kept fully up to date with the progression of my purchase at all times! I can not thank the team based at Talbot Green enough, especially Rachel Mullins and Damien Bartlett for their effort and efficiency, ensuring my journey was both a pleasant and rememberable one. Fantastic service provided and I would highly recommend them to anyone who is thinking of buying or selling their home.
5

3 years ago

review by Miss Natalie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Tracy and more latterly Lana worked very hard to achieve a positive sale - the process took more than six months however. We wish we could say the same thing for the solicitors for both parties - there seemed to be no initiative or drive on their part, only acting when prompted by ourselves.
Whilst renting out our Property over many years, Peter Alan also provided a reliable and professional service.
5

3 years ago

review by T. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The staff were all very helpful and were a pleasure to deal with, we were kept updated about viewings and timings, we think our property was well priced and had quite a few viewings and an offer to purchase after only 6 weeks, we would particularly like to thank Lucy Saunders our sales negotiator for her work in handling our sale.
5

3 years ago

review by U. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would like to start by saying the service we received from Peter Alan was very poor & not good value for the £3300 we where charged yes I new the fees before hand but did not expect to be treated in this way very little contact from Peter Alan very few emails to let us know what was going on I contacted my solicitor to ask do Peter Alan pass on information I provided & solicitors told me no information had be passed on to them I do believe in the final weeks of sale of house the buyer & myself made it happen because of our persistence I will be contacting Peter Alan directly by email I've also been to there office in Talbot green to express my concerns I feel very let down & expected much better service
Yours sincerely
MR D BREEN
2

3 years ago

review by Mr Dominic

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Peteralan.co.uk Review

The multi-award winning estate and letting agent specialising in selling and renting homes across Wales

Peteralan.co.uk Customer Service Contacts

No contact details for this company.

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