Pettitts

4.2 / 5

Pettitts

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

4.8

Reviews

2

Social

5

Featured

4.5

Technical

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Reviews Analysis

30

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0

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0%

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Pettitts.co.uk Review

For the past 30 years Pettitts has led the field in arranging tailor-made journeys worldwide A friendly experienced team with genuine first-hand knowledge

Pettitts.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:44 AM

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Pettitts.co.uk Reviews & Complaints (30)

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delivery

price 5 /5

quality 5 /5

customer service 5 /5

on-time

We have used Medway Travel for many years now for our holiday and business travel.
Although I've never met Astra and Maddie and the rest of the team , I feel the know me very well . I can't fault their service and professionalism. They are a pleasure to deal with and we have had some fabulous holidays . I would ( and do) recommend them to anyone looking for this kind of attentive service.
Kim Beale
5

3 years ago

review by Kimberley N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I found Vanessa to be very professional and helpful with my queries. The booking was made promptly and very efficiently and the detailed confirmation was sent to me both by email and post.
5

3 years ago

review by E. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I hav e booked holidays with Pettitts for many years. As usual the booking process was informative and efficient. I based my itinerary on a standard one and varied it to suit my interests.
4

3 years ago

review by Charles V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Astra was excellent,she came back to me within two hours with all the details of hotels,fights and prices.I booked straight away.

She is always very helpful and efficient.
5

3 years ago

review by Jacqui Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used them many times over the years and they have never failed to provide an excellent service
A special thank you to Astra

David
5

3 years ago

review by David N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Angela's expertise and attention to detail are second to none. Her customer services are just right - highly recommended.
5

3 years ago

review by Cris D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been dealing with Pettits for over 20 years and have always had good service. They are able to deliver the product I request and I have always been prepared because of their eye to detail for any problem I might encounter. I have never had any, in all those years so well done Pettits
5

3 years ago

review by Eileen X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sorted out complex holiday arrangements for 11 travelling to Florida involving different flights accommodation and car hire
5

3 years ago

review by Carol J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I highly recommend Pettitts Travel, we have traveled with them for the last few years. They take the stress out of planning detailed itineraries and always recommend lovely hotels and experiences.
5

3 years ago

review by M. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been booking with Lauren at Pettitts for over 10 years now. She always gives us great and honest advice, which we really value, and we trust her implicitly. She always goes the extra mile for us, and we are not easy to please! We have never had a bad experience with Lauren or Pettitts all the time we have booked with them, and we would highly recommend them!
5

3 years ago

review by Ceri X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been booking my Holidays with Astra at Pettitts for the last 13 years and i must say the service is second to none. I have never had any incidents or dramas during my trips and some of the trips i have requested have been quite bespoke so you would normally expect taxis not to turn up or certain hotels to not have the booking etc... but i can say with my hand on my heart this has never happened. I would never use a high street travel agent or fly by night cheap (supposedly) internet company again.
5

3 years ago

review by Adam J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am giving a lower rating than normal because there were delays in service during the Xmas period. Normally I would have give 4 or 5 stars
2

3 years ago

review by Rodney C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I can only judge fully after experiencing the trip they have organised.
5

3 years ago

review by X. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A Very helpful lady called Roseanna which didn't seem annoyed even when I made her change my Route 66 itinerary 47 times.

Look forward to my trip!
5

3 years ago

review by Charles E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

with little to no time before actual departure dates for 2 separate holidays, I asked the advisor over the phone (Hannah Lawrenson) to put itinerates together for non standard holidays which she did with ease and a great deal of professionalism. each time I went back to ask more questions they were gladly answered with accurate responses.

all documentation arrived well presented and set out
5

3 years ago

review by Paul D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Alexis Palmer is the best ever travel agent I have dealt with, she is so helpful friendly and nothing is too much trouble. First class
5

3 years ago

review by Donna T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We found Pettitts to be very efficient helpful and informative when arranging our train trip to Madrid.
We would certainly recommend them to others.
5

3 years ago

review by T. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First class service from Vanessa, a very knowledgeable and helpful agent who really knew her stuff. She took her time finding the right deal for us and put together the package we really wanted. As it's for our rather belated honeymoon, we are 'over the moon'!
5

3 years ago

review by Sarah Okeeffe

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked a holiday in Bhutan later this year. The itinerary was complex and I was demanding. It took a little while to resolve but the result is very good. Pettitts was informative, patient and efficient. I may add that I have used their services for a number of years and would certainly recommend the company.
4

3 years ago

review by Charles Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We used Pettitts Travel about 4 years ago for a trip to Italy by train. Astra Beadle was the contact, and she organised everything for us, and was so helpful. The trip was fabulous and trouble free.
We wanted to book another holiday to Hong Kong, and did not hesitate to contact Astra again. As before she has been so helpful and has organised it all, leaving us to simply look forward to our holiday.
We would definitely recommend using Astra at Pettitts Travel.
5

3 years ago

review by V. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Pettitts.co.uk Review

For the past 30 years Pettitts has led the field in arranging tailor-made journeys worldwide A friendly experienced team with genuine first-hand knowledge

Pettitts.co.uk Customer Service Contacts

No contact details for this company.

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