Pfaltzgraff

In January of this year I bought some replacement dinner and salad plates and coffee mugs in the Orleans pattern. I was happy to find that the Orleans pattern was still in stock because I knew it had been discontinued for a while. What I got, however, was far from the original dishes that I still had.

For example: 1 - Replacements were very heavy - even heavier than my originals.
2 - Plates chip very easily -- I already have 2 dinner plates with gouges on them.
3 - Dinner plates do not stand up straight in dish washer as the old ones did. They hang over and make it difficult to put in additional plates. Apparently the current mold being used is different from the previous mold, thus causing the extra weight and shape difference.

I believe one of the reasons why this product has turned out to be so inferior is because they are now being manufactured in China. They were originally manufactured in Thailand.

If replacement dishes ( or even new styles) are going to be produced in China from now on, I will never
buy from this company again. Many of my friends and club members were considering the Pfaltzgraff line but now have had second thoughts about purchasing your products.

Placed an order on 11-24-2012 and as of today 1-4-12 have not received order. Have been told that order is back ordered. So canceled it and was given a run-a-round with customer service. Have not been issued a credit yet. Items I have gotten there before seem to scratch very easily.
given my experience with this company, I doubt I'll purchase from them again.

Negative reviews had me freaked out but the deal was too good to pass up, Ordered a sale item for $10 and used a 30% off coupon code to reduce the item to $7. Had to add another $7 for shipping for a total of $14. The same item was over $20 everywhere else and $24 on Amazon. Ordered on a Monday and the item shipped the following Thursday. There was an email confirming the order and an email confirming shipping. I had an average online shopping experience and have nothing to complain about. The item arrived as ordered and well packaged. They would have gotten 5 stars for faster order processing.

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