pfpenergy.co.uk

2.6 / 5

pfpenergy.co.uk

2.6 Poor
For scoring calculation, we evaluate more than 25 parameters.

2.6 / 5

Trust Score

3.8

Reviews

1

Social

1

Featured

4.5

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

5

reviews

vs

0

AI declined reviews

0%

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About pfpenergy.co.uk

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Last update: Fri, Dec 4, 2020 10:48 AM

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pfpenergy.co.uk Reviews (5)

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quality 5 /5

customer service 3 /5

Very high-quality service. I have been cooperating with them for many years. The fuel system has been well thought out. There is a lot of useful information on their website, they tell about their work.
5

4 months ago

  •  

review by Andry

#quality(5/5)

AVOID PFP ENERGY LIKE THE PLAGUE!! At the end of my deal with PFP Energy, they put my account onto the Standard Variable tariff, which increased the cost of my energy, however, they took a conscious decision not to increase my DD payments to reflect the increased charges - 12 months later my account is in debt. I queried this with PFP Energy and was told they'd sent me a single email to inform me I'd reached the end of my deal, which I missed in the avalanche of daily emails. Its worth noting that when PFP Energy want a meter reading and they want to avoid the cost of sending someone out to read the meter in person, they use all available methods of communication, hounding you with text messages and post. If my DD payments had been increased, or they'd used the same level of persistence in contacting me when it's going to cost them money, I would've had an opportunity to secure a more favorable tariff, also ensuring my DD payments were in line with my energy usage, which wouldn't have put me into debt. Even a member of PFP Energy's call center team said this was one of the worst cases he's seen, but unfortunately PFP Energy as a company didn't see their conduct as a cynical ploy, in fact they feel they've handled themselves admirably and can't see there is any issue on their side. PFP Energy state the values they hold of being friendly, clear, honest and fair drive them to make sure that every customer has a smooth PFP experience. This is anything but the case, PFP Energy has zero integrity, zero morals, zero customer service and should be avoided at all costs!!
1

4 months ago

  •  

review by S Clow

#customer service(1/5)

Excellent service. Very fast at re-calculating energy usage – and reimbursing us when we had a "credit in the bank". Very helpful and jolly service from Jenny join Customer Services. The website is well-designed, vibrant and easy to use. Used them for 5 years now, and because all has gone well, no need to change.
5

4 months ago

  •  

review by C Marks

#customer service(5/5)

The worst energy company ever left them in April settled my bills now sent a bill for £2269 saying will report to Credit Agency, I have messaged them twice but they won't reply. I am now putting together everything I can for the Energy Regulator these people cannot be allowed to continue also getting my local MP involved. Do not use PFP Energy the WORST EVER.
3

11 months ago

  •  

review by Richard Appleby

We searched online and found that this business has an active Facebook page with 373 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

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