3.9 / 5
Trust Score
3.9
Reviews
3
Social
5
Featured
3.5
Technical
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Reviews Analysis
5
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 5 reviews
Smart.Reviews
3.9
5 reviews
Pindan.com.au Review
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Last update: Wed, Mar 9, 2022 2:14 AM
Switch Homes were upfront and completely transparent from the start. I worked with Mark Stillman who was realistic with what could be achieved with my building budget and visited me onsite to troubleshoot areas that may affect the design of the home. I was able to access display homes during its build process to see the quality before they were neatly presented for home openings. Customer service was exceptional before making a deposit and that quality of service continued throughout. Mark helped me prioritise what i wanted out of the build to meet my budget and i was presented with professional drawings of my future home with several redrawings as we got closer to my dream home. Costs were clearly itemised and estimated accurately which meant i could lock in decisions without having nasty surprises down the track. The builders standard specs and inclusions in our package were of a fair quality and known brands that i could review prior to signing the contract. We seldom needed to upgrade unlike with other projects builders who's 'luxury' range were really standard entry level fittings for Switch Homes. I also gained confidence working with an interior designer (provided by Switch Homes) to locking in finishing touches for our tiling and kitchen. The build process ran smoothly.
For the construction phase, my Client Liaison Officer was Stephanie Bonasera and site supervisor, Russell. They are excellent and informative. I received regular updates with the build process and any queries were answered within 2 days and resolved within the week. If there was an issue, Steph was excellent at communicating on my behalf and got results fast. I loved that i was approached first if there were any uncertainties ahead and i was given the drivers seat to change them (ie. cabinetry). She could foresee any problems ahead before i would and this saved me several hours from ever having to chase up them up myself during my own work time. Steph is brilliant. If there were any disagreements, we were able to come to an effective solution quickly. Russell is a very experienced builder and organised the trades well for the build to run with minimal delays. There was even a point where it was forecasted that our home would be completed two months ahead of schedule. Sadly we didnt receive our keys before christmas but i was impressed that trades continued to work right up to the very end before xmas break.
There really isnt much left to go now, and compared to other friends first-home building experiences, ours is a dream run!!! I would give Switch Homes 5 stars but then i would run the risk of being another heavily biased review. Overall, they are fairly priced, had quality inclusions, good craftsmanship and a knowledgable builder with good communication to the clients in a timely manner. They are completely transparent so no surprises or upsets during the build. There were occasional hiccups with trades missing minor details to the build requirements, but this was picked up either by me or the builder, and acted upon quickly.
The experience with Switch Homes has succeeded my expectations and calmed any fears i had with building. I would gladly do it again.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
We used one of their standard designs as a base and heavily modified it and took elements from several other designs they had including changing the roof design from a standard 25degree roof pitch to a 12degree skillion roof design...
Prestart was very easy for us, we met with several design/pre-start consultants who helped us to choose our colours and designs for tiles, paint and external render... They were all very knowledgeable and helpful, again, nothing was too difficult...
Overall, we were happy with the build, we did hit a problem with our roof because of the skillion design... We got delayed by about 6 weeks due to items in the roof cavity needing to be built out of order... This was a little frustrating and required me to escalate it within Switch... After meeting with the Construction Manager a few times, he was able to provide a schedule for upcoming works and got it taken care of immediately...
Once we got past the roof "hiccup" the rest of the build went smoothly and when it came time for PCI, there were only a few minor defects which needed to be touched up which were taken care of reasonably quickly...
My wife and I are very happy with the construction quality, as its definitely a step above other builders out there and would definitely choose Switch to build with!!! We've had so many people come up to us and make comment about how awesome and beautiful the house looks as its not a standard "cookie-cutter" design...
I would also like to say a special thank you to our Client Liasion Officer, she was an absolute delight to work with and would always follow up questions and queries very quickly!!!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Each time we have been deemed successful in our appeal. Pindan have had to repair/fix the work and reimburse us he cost of the appeal.
Dont be bullied into accepting second best.
Our Design Consultant was the highlight of the build and he should be commended. Everything else was sub par.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Pindan.com.au Review
We have become Australia39s leading building construction and property development companies Partner with the experts for your next big project
Pindan.com.au Customer Service Contacts
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3 years ago
review by Christine T.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)