Planbuild

We built and moved in at the start of 2015 in Brisbane south. We did have a few mistakes with our home. To list a few: wrong facade built, wrong plans submitted to council, wrong size block submitted to council, miscalculations in driveway costs and turfing - of course costing us more money, pricing jumped 20 000 from our initial pricings after they added on retaining walls, slab upgrade, etc. (that they actually didn't even put up in the end but tried to still charge us for), etc. etc. wrong tile colours in kitchen and they would not fix these or issue us any credit saying that "yes we do agree they are not white (which is what we chose) but they are an "off white", no doors in our house closed properly they "fixed" these by putting some cut up matchsticks in the door, front door lock completely fell out the first time we opened the front door - took them eight months to fix. we were very disappointed in all of the mistakes in our home and the very poor customer service that no one ever cared or would return calls. That being said they are great value for money compared to other builders prices. The fittings internally and finishes are great quality and again great value and much better than other builders standard fittings. Also upgrades are very competitively priced. Build time was very fast and problem free.

02/17Just to update - after planbuild saw our review they finally came to our house to fix the maintenance issues we had been trying to get fixed for sometime, so we are much happier now that someone finally came and fixed the issues. They said apparently there were issues with the old maintenance manager that may explain a lot of our problems and the new maintenance manager who came over was lovely and very helpful.

We purchased the land in August last year and then proceeded through design and build, seamlessly moving in by end of April. We experienced excellent customer care with expert design and construction from start to finish. Planbuild supported us to find the land from our very first visit to a show house, and subsequently treated us to the best attention from all concerned. With special thanks to Maria and Sarah, we have found the experience both exciting and satisfying. The finished product is stunning and ticks all the boxes we had wished for.

Built an Epernay in the Northwest of Brisbane and have been living there 12 months. First time building new for us and overall a very happy experience. Sales staff were very knowledgeable and helpful. Picked a design and made some changes - a positive was the extent the builder allowed modifications to design and interior selections, importantly at very reasonable costs. Contract prep seemed slow and communication was inconsistent, however this was likely related to them being pretty busy, and the final contract was more than satisfactory in terms of flexibility, value and cost.

Building time was 5 months - slightly longer than pitched to us but it went up quicker than the other dozen houses under construction in the area - so pretty happy. Friendly and responsive site supervisors - but we had to initiate all communications.

A number of issues, ranging from minor to significant, were identified during construction and after handover. Planbuild effectively addressed all issues in a timely manner. This, together with the high quality of the construction and finishings, were very much appreciated and the reason why we would happily recommend Planbuild. I have had painter friends tell me that the tiling, paint job and finishings on our place is better than what they saw in the showhomes.
Design and selection flexibility, reasonable cost, high quality of workmanship
Communications and contract prep timeframe could be improved

We found that this business has an active Facebook page with 7088 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.