planethomelending.com

I refied my mortgage with planet in 2019 with hopes of lowing the original rate that ws given at purchase . I was given a better rate and we closed in March , A month later I was sent a check for escrow for 3200 . I was a little confused as why they would sent me a check . I called planet and asked the operator (which all calls are recorded) as they say . I asked the operator as to what I should do with this check , the operator told me that it was my check to deposit , I asked several times are you sure because i do not want to be short on my escrow, she assured me that i was not . I deposited check , 6 months later i have received a new statement that mortgage payment had gone up 400 dollars , due to a shortage in escrow . Exactly what i told the operator accrued and now i had to dispute and hours of going back and forth with planet ,I had to go as high as the RVP of planet. The put me on a payment plan to payback their own mistake , they never admitted . I am now with a new mortgage company who got me out of the mess they created .In addition I was asked this year to refi with them again and that I had to come to the table with closing and escrow shortage over 7200 , when every other mortgage company was offering better rate and zero out of pocket .. Beware of their refi and make sure ou go over every doc and DO NOT TAKE ANY MONEY SEND YOU , because most likely they will ask you to pay is back ..With Planet if its to go to be true it most likely not , and not even to get into their customer service reps with attitude and chewing gum ..

This is my 2nd refinance with planet home lending. Ly loan officer shawn Pelk and Ardrae Montgomery were a nightmare! We began the process at the end of February for a va irrrl which turned into a nightmare. I was told not to make my mortgage payment and everything was fine. It wasnt. I was sent a very rude email the night before closing telling me to pay a large judgement or they wouldst close. Mind you, this was a judgement discharged in bankruptcy. Bo contact, no response. I had to hunt down my own title officer to get the information. At this point after 2 refinances, I would never trust this company and its lazy, corrupt employees

Chuck

hi new do they have any working phone numbers. the ones I have don't work.

Had this mortgage company for years. Went to refinance to get my ex’s name off the house and it took them over 5 months to do the paperwork. When asking why it was taking so long I was just told that they were backed up. This was before Christmas and it is now February. I began this at the beginning of October. I will be looking for a new mortgage company in the future.

I had a double payment go out due to auto bill payment. call customer support they said take a screen shot showing the double payment no problem. I did waited a week nothing!!! looked in my email and found a email saying they needed a shot of both payments? if you got two payment on the account it would show up as a +1300 right?It had been 7 day after the last payment and 10 day from the first payment.Need to have better fallow up with customers and better accounting practices if my bank showed two withdraws you should be able to see two deposits in 10 days!!!!!!!!!!

Horrible customer service. I tried to get a hold of this companies insurance department for over a month and would be put on a call back and would receive a call back at least 5 hours later and couldn’t take the call because I was at work. I finally got a hold of Consuelo and she was so confused that she couldn’t even give me a straight answer. Then she started blaming me saying I hadn’t done what I was supposed to do. At the end of the conversation she was being so rude she had me in tears and then she hung up on me. I have never been treated so horribly by a company before. If I had a choice I would not have this company as my mortgage company!

My mortgage was sold to this company and their customer service is AWFUL!!!! Stay AWAY!!!

Terrible customer service, they give the run around and do not read all notes on the account. Would not recommend them at all

Pretty disappointed so far. Already had multiple issues in just a few months.

Didn't receive our tax forms.

Logging into their website is very difficult. The password requirements are really strange and there are no hints, so I can never remember what it is and have to reset things every time I log in. Even this is difficult, as it typically has trouble finding my username. Not sure how that could be.

Today was the big issue. I paid my mortgage early and the system doesn't update so any automatic payments are paused if you pay it before it is scheduled. I got charged twice for my mortgage, which caused an overdraft on my bank account. I called to ask about this and the very uninterested person told me that it would actually try to withdraw the money again, causing a 2nd overdraft and there was nothing they could do to stop it, so I should call my bank. I asked if they could at least take care of the overdraft fee(s) that they caused. They told me "no" because it was my fault.

I spoke with a supervisor (who didn't care either) about it and he said the same thing and that if I wanted to cancel any automatic payments, they need 10 days notice! I asked to be sent this document, as I did not remember reading that. He began reading some document to me, out loud. When he couldn't find the wording about it, he agreed to email it. I received a document about how if I would like to cancel automatic payments completely, they need 2 weeks notice. I was not looking to cancel, simply to stop a 2nd attempt at withdrawing money. It says nothing about not being able to make the regular payment early. Thankfully, I had enough money in another account to transfer over to this account to cover a 2nd mortgage payment, and my bank actually treated me like a person, refunding the overdraft fee.

Made me feel like Planet Home Lending doesn't care about me at all.

They take payments even after they have been paid off, and blame you for it. You will need to schedule a 30 minute meeting with them if you can ever get ahold of them to pay them off. Communicating with them is like like dealing with loan sharks

If I could give this HORRIBLE company zero stars I would. They are slow with communication, they say things to appease you and NEVER follow through. Nothing but bad excuses and false hope.
Unfortunately, my mortgage was sold to this unprofessional company shortly after making the 2nd payment. We were approved for a refi in Feb of 2020. Finally on 03/14/2020 we were sent paperwork to Esign. It was sent back the same day and the consultant Robert Clute asked to give them a week because they were “Really busy” but would get to us ASAP.
We waited a couple of weeks and when contacting Planet we were told just to stand by 2 more weeks. In 2 weeks we were told it would close by the 2nd week of April. Then it became the end of April. Here we are May 1st, NO PROGRESS and now we were told by Robert that it would be closed by the end of May.
I will be doing everything I can to give my business to another lender. Planet Mortgage does not value the customer or their word. BEWARE.

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