Planet Organic

4.1 / 5

Planet Organic

planetorganic.com
34 Reviews
4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

2.9

Reviews

5

Social

5

Featured

4.5

Technical

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  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Pinterest account not found
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Reviews Analysis

34

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0

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Based on 1022 reviews

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4.1

34 reviews

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Planetorganic.com Review

The UKs largest fully certified organic supermarket Planet Organic offer organic food delivery across the UK and Europe From organic veg boxes fruit veg organic wine health and beauty we think carefully about everything we sell so you dont have to

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Last update: Wed, Mar 9, 2022 3:45 AM

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Planetorganic.com Reviews & Complaints (34)

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delivery 4.3 /5

price 4 /5

quality 4 /5

customer service 4.3 /5

on-time

Delivery came next day, what was great if u need it in short time. Food was nicely packed. Only thing I had problem with was that some things like broccoli came in bad condition, it was yellow, meaning it was off. And some things came different from which I ordered. It was stated that if some things are of stock it will be replaced, but I think it should be given notice for products out of stock so customer can choose on their own with what they want their ordered products to be replaced with. Since I was given products which I usually dont buy or like, and since I was paying for it and not cheap I was quite unhappy
2

3 years ago

review by Marcela

Planet Organic is an expensive place to shop for food but I like the fact that they have offers on some healthy staples, such as grains and oils, some vitamins, as well as skin care products. Delivery is super fast and efficient and you really don't have to spend a fortune on items - some items like oats, rice, pasta, veggies cost the same or lower (when on promotion) than your regular store but represent varieties (such as sprouted, etc.) that you cannot find in a regular store. Hence, I find Planet Organic a great addition to my food and supplement shopping. For me it is much more reasonable than a more expensive outlet like Whole Foods.
5

3 years ago

review by Q. Y.

Excellent customer service. Recently received two leaking jars in my delivery. Two replacements were sent out that day no quibbles. Highly recommend Planet Organic easy to use website with good selection of products including excellent quality own brand essentials at great price. Thank you
5

3 years ago

review by Andrea Jackson

the staff are rude! the staff are rude!! the guy named James had a bad attitude to serve me and help me choose the right product for me! he seemed almost annoyed at having to do his job he looked drugged and out of place! Store in Muswell Hill
1

3 years ago

review by S. H.

I had to go to the store on THREE occasions to collect my order after receiving an email saying when my order will arrive. First time they said the van had broken down so they did not receive anything and suggested coming again the next day. Next day some of the floor staff tried to find the order but could not, and they were not even trained in doing click and collect orders, did not know where the stock was kept, etc. Then I had to leave them my email so the manager could look into it "in case the order was sent somewhere else"... At the end of that day the manager emailed me saying the parcel is now there. So had to go there in person again to collect - and again the in-store experience was just far too slow and rubbish. Had to keep showing them my order number, the staff couldn't find the parcel again, such a disappointment. Next time I know I'll actually save money and not to mention loads of time by ordering it to my house.
1

3 years ago

review by L. P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been buying from planet organic for a few years for both fertility and pregnancy supplements. They have, in my opinion, products that have helped me more than any other. I also love walking around the shop in Devonshire Square, great for health ideas!
5

3 years ago

review by Mrs Sarah

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have not received my shopping.... it supposed to arrived on the 26th today is 28t and not news of when... why am I receiving this message about a shopping I never received....??? I understand the situation with the covid16 but at least some information about our deliveries... we are isolated at home are your lines or emails are not working... please advise asap
2

3 years ago

review by Mrs Maria

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been a customer with Planet Organic in Westbourne Grove since 2017. I place a weekly order and am constantly amazed at the quality of Customer Service I receive. Members of the team use their initiative to deal with natural difficulties that arise in particular Dario and the Manager Elisa Mills who offers that Wow factor that companies often want to know about. I feel like a cherished customer and am extremely appreciative of this. I cannot recommend Planet Organic highly enough. With appreciative thanks. Cristina
5

3 years ago

review by Ms Cristina

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First time using the delivery service, on the day I received a text giving a 1 hr delivery window and it was delivered in that time, when the package arrived I was really impressed by how well each item was packed, time and care had gone into the packing which I greatly appreciated.
5

3 years ago

review by F. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would have given you a 5 star review but due to the excessive and needless use of single use plastic packaging I have given you 2 stars.
2

3 years ago

review by R. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I do recommend to my friends, especially for hard to source items, although all the way to Scotland from the south is slow.
4

3 years ago

review by A. V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Quick service, all ready within 2 days from ordering, however I was disappointed by how much paper is wasted, all my shopping was in paper bags that I did not need and the shop assistant confirmed that If I did not take them she was going to bin them. I had my own bags so I would have binned them just as much. Please do not waste precious resources. In fact offer clients that bring their own bags a small discount, reward them. Paper bags are not the future and they are not the answer.
1

3 years ago

review by U. W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made a purchase from Switzerland and had it delivered to Germany. The day the order was supposed to be shipped, I saw that another item (that was previously sold out) was back in stock. Adrian from customer service told me the item could be added to my order if I ordered it before 1pm that day with pick up. I now received all items that I wanted and am extremely happy! Of course I wish shipping to Germany was a tad cheaper, but am thankful for some awesome customer service (thanks Adrian C.)!
5

3 years ago

review by Ms Caren

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The first member of staff seemed to have an "attitude", i.e. he was doing me a favour by answering a question. However , this was offset by his polite and friendly colleague at the main till. Will not necessarily shop there again as there is a far friendlier competitor's store in Kingston !
2

3 years ago

review by A. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered twice with Planet Organic and both times the package hadn’t been delivered when they said they would in their email or the courier’s email. Even though I paid for the next day delivery on my second order, nothing was delivered ‘the next day’. I understand the circumstances we live in, I would just prefer they give a more honest information on their website while ordering. Then you’d prepare yourself for the 10day wait (my first order). The products though are a good range and great quality.
1

3 years ago

review by K. T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I sent in an order; they weren't able to supply one of things. A very friendly, professional member of staff called me to suggest a replacement. I was really impressed with that! Order received with the substitute in excellent time.
5

3 years ago

review by Ms Annie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered from them a few times now, and after they have confirmed the order, I then receive an email of missing items. Very annoying.
2

3 years ago

review by T. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have to say that I was disappointed when the first delivery arrived and there was a smashed glass bottle with passata strewn throughout the box. It was delivered by Royal mail and I have to say that it is probably the third time I have received damaged goods in the last six months. I reported the issue to planet organic expecting nothing more than a replacement Passata. Well they sent the whole order again and they did it via DPD. I would’ve liked to have heard back from them but I understand that they are very busy and I am very grateful if not a little taken aback by their generosity. I would’ve paid for the rest happily but it was fast and the prices are better than a lot out there. The packaging is biodegradable and if they don’t send it via Royal mail I’m pretty sure you can say this is one of the best experiences I’ve had and I will be a returning customer.
5

3 years ago

review by P. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Arrived on time as promised and even knew name of Driver who would be delivering in in which one hour time slot!
5

3 years ago

review by Mrs Ea

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i was disappointed that you I didnt receive my full £10 discount as they were taken off each item you purchase. So even when the product is not available, the £10 was not adjusted accordingly when it should have.
4

3 years ago

review by T. J.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Planetorganic.com Review

The UKs largest fully certified organic supermarket Planet Organic offer organic food delivery across the UK and Europe From organic veg boxes fruit veg organic wine health and beauty we think carefully about everything we sell so you dont have to

Planetorganic.com Customer Service Contacts

No contact details for this company.

Share the company's rating

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