Customs Clearance Agents Customs Broker Australia Freight Forwarder

Using this company for the 3rd time as a customs broker. Always prompt with their replies, and have provided advice that has expedited our import process. We will use them again without hesitation.

I was looking for a customs broker to assist with customs clearance of an LCL (less than container load) sea freight consignment, and sent a request for quotation to this company and others via email.

While I received quotes from the others promptly within 24 hours, Platinum Freight Management Pty Ltd refused to reply to my email (two of them actually, since I added more info in a separate email later the same day).

After five days of no response, I added a comment on their Facebook Page sharing my frustration.

Within one hour this comment was deleted from their FB Page and I was blocked, as well.

[name removed] from "Platinum Freight - Customer Care" had suddenly also sent me a REPLY to my original email that he was unwilling to respond to five days earlier:

"We are unable to assist.
Please choose another brokerage.
We are a premium customs brokerage not a cheap brokerage - as per your email below.
Thank you for allowing us to explain the non-response.
Regards"

That lingo is ridiculous and his lack of response is certainly not "explained" on the basis of his perception that I was after a 'cheap' brokerage - no where in my email did I even use the term 'cheap'. What I did explain in my request for a quotation was that this was personal effects of low value and that the charges should reflect that.

By admitting that he finds it perfectly okay to NOT even respond at all, when he THINKS his potential customers will not earn him enough money, is a disgraceful show of character!

I am glad I did not enter any contract with Platinum Freight Management Pty Ltd this time, because I was also considering a customs broker service for an upcoming and ongoing import business.

I cannot recommend this company, based on my experience.

I have recently dealt with Peter from Platinum Adelaide. Everything he said he would do, he delivered on. Wouldn't hesitate to recommend. Tracking and delivery information was correct and their service delivered on my expectations. Mark K. Max Cranes

I am currently using Platinum Freight for a shipment into Sydney and I must say that the service I have received has been as good as you could expect. Right on the ball and great communication

I have used Platinum Freight twice now and found them very easy to deal with. Peter is extremely helpful and I found if I just forward him the details of my overseas purchase, he and/or his team just sort out the smooth transition through customs right to my door. I wouldn't know what the port authorities require or the various little charges which is why I use a professional. I'm not a big importer, however they seem to treat me with the same level of care as anybody. I have need to use them again within the next few weeks and look forward to another easy experience. Really I can't speak highly enough of this company.

I contacted Peter McRae as soon as my Chinese supplier sent me the necessary paperwork. After that it all happened without intervention on my part. Peter handled everything with effortless professionalism. His communication with us was always on-time and accurate. I used Platinum before and will do so again, without doubt or hesitation. I am an irregular importer and just want to leave all the detail to the experts.

I've been closely working with several Customs Brokers companies over the past 10 years and have NEVER experienced such a LOW level of professionalism! I wouldn't trust this guys with a parcel of $1. Save yourself time, money and energy find another company to assist you!
After providing all the requested documentation to Platinum Freight, they’ve given me a wrong date of arrival for my shipment that has caused additional expenses for storage fees, than instead of an apology the director has advised me that it’s not his problem and suggested to look for another broker, which I happily did. Finally got the shipment cleared and delivered by another broker and continue working with the other company with no dramas whatsoever.

First time user of Customs Broker for my imported goods. Excellent service and communication from Ramona Francis & Peter McRae. Highly recommend.

They caused a $725 fee for 1 day storage at one of their associate companies, the goods were held in ransom and every day was $355 more. When asked what was going on I received very rude treatment.
I never write reviews but I feel so intensely ticked off that I will keep writing reviews for these guy's.
I insist that they pay back the $725 stolen from me.

We searched online and found that this business has an active Facebook page with 190 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.