Playful Promises

4.4 / 5

Playful Promises

playfulpromises.com
12 Reviews
4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

4.5

Technical

Is playfulpromises.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Pinterest account found with large audience
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • Business not mentioned on Wikipedia
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Trust score (4.9/5)

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Trust score (4.9/5)

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2UNDR 2undr.com
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Trust score (4.9/5)

Using the most advanced construction techniques and materials the 2UNDR range provides more support than a standard brief with the best fit comfort and style man has ever experienced

Luxury Lingerie Designer Intimates Apparel Get Free Shipping natori.com
1 review
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Trust score (4.9/5)

Experience alluring designer lingerie and clothing including contemporary womens intimates sleepwear from The Natori Company Free shipping all US orders

Usually stable businesses have more than 5 authority websites mentions, this one has 36 authority websites mentions and 9 mentions in other websites

Based on 80 reviews

Smart.Reviews

4.4

12 reviews

Trustpilot

3.7

68 reviews

Satisfied

Unsatisfied

Playfulpromises.com Review

Playful Promises is a London designed lingerie brand which mixes quirky directional design with all things playful flirty and even a little bit dirty

Playfulpromises.com Customer Service Contacts

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Last update: Wed, Mar 9, 2022 12:04 AM

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Playfulpromises.com Reviews & Complaints (12)

Love my new bra and knickers. Fit perfect and beautifully finished. Tge Customer Service team was very helpful with a query I had. Outstanding! Sexy lingerie has never looked and felt so perfect. Fab shop!!!!!
5

3 years ago

review by K Chalmers

Shockingly poor customer service from the owner and her staff who claim to care about their customers, and yet my partner was described as an 'ahole and a bully because she asked for a phone call to discuss the issue, rather than being igored in emails. The owner also wrongly assumed that because the emails were coming from my email address, that it was my words etc... but all i was doing was typing out my partners words. They only care about their customers when they are buying things, have any kind of issue and you're called names, like a little child spitting their dummy out!
1

3 years ago

review by Deleted User

Very beautiful lingerie and a really wide range of styles and sizes. My order was messed up with the incorrect item sent to me. I emailed customer service and they were brilliant and very friendly. They tried to send me the original item I ordered but the warehouse sent me the wrong thing again. Waiting on to hear back with what's going on but again, customer service gave a quick and friendly response. Only other issue is that I ordered a pair of knickers and they tore on the side within a day. They were also not sown properly to the waist band so the material was already creating loose threads. Not the best quality with that, but everything else that arrived is excellent.
1

4 years ago

review by Georgie

Epic!! Thank you so much Playful Promises xxx Purchased a new suspender belt, a girl can't have too many after all, plus an enamel pin for my jacket - easy online purchase & checkout system on the Playful Promises website - simples! But then it's over to Hermes to screw up yet another delivery - Point A to Point B - yay!!! No, Hermes lost the package! Playful Promises to the rescue, items resent, arrive 2 days later via a different courier. Thank you so much Playful Promises, one very happy girl here xxx P xxx
5

4 years ago

review by Paula

After following them on Instagram for a while and thinking that I could never pull this lingerie off, I saw a Gabi Fresh x PP bra on sale and decided to give it a go. They didn’t have my cup so I went for a size down, and although slightly overflowing, it automatically became my favourite bra. I felt sexy and attractive, and the bra was so comfortable that I had to buy another set.
This time I went for the Felicity Hayward Self Love set (briefs in the UK site and bra in the Australian because the UK didn’t have my size and I was determined!)
Briefs arrived about two weeks ago and the bra just now in the post. I write this while wearing it, I don’t think I have ever felt this sexy in my life before! It’s an expensive brand but you definitely get what you pay for, and what this has done for my self esteem is honestly priceless.
5

4 years ago

review by Cristina Bouza

Good quality lingerie, generous sizing and nice material. However, they do charge a premium cost for delivery and the courier is Hermes which is notoriously unreliable. They really need to make their delivery cheaper to match the level of service Hermes provides; my parcel was marked as returning to sender after it had just been dispatched then it arrived without any update. Customer service at PP didn't really check the tracking and sent a template response when I emailed them in confusion. Really need to change delivery company.
1

4 years ago

review by Alice

Non-existent customer service, ordered items, was told they had been shipped, never received them and the tracking number didn't exist! When you email you don't get a response, absolutely shocking, would never use again
1

4 years ago

review by Cookie

I purchased during the sales back in late December (placing my order on Christmas day to be exact). I was told that delivery to an AU address would be 3-4 business days with the standard delivery, which gave me plenty of time in between receiving my items and a photoshoot I was scheduled to attend on January 11th (in which I would wear my new items). I never received it until today (28.01.2020).

Originally, PP had run out of stock of one of my chosen items but failed to notify me until much later, so the rest of my order was still sitting in the warehouse. Had I not notified them of the delay (on 08.01.2020) in receiving my items, they probably would not have noticed. Because of this, I had to choose a different item and PP refunded the difference.

I then sent a follow up email over a week as my order still hadn't arrived. Again, it was still sitting in the warehouse, waiting to be shipped. I received an email back from PP stating that it had been dispatched and I received tracking information from Australia Post.

Today (28.01.2020) I received my order, however 2 of my items were missing. One of which was the item I had swapped out originally. I am yet to hear back from PP support but I am extremely dissatisfied by their customer service and will never shop there again.
1

4 years ago

review by Freya Hoareau

Like others here, I made a large order and chose next day delivery at checkout, paying extra. Its been ten days now and I have heard nothing and received nothing.
I've chased via email twice, no reply.
Its totally unacceptable to offer next day delivery when not possible, and pretty gauling to be told that right at the bottom of the page the t&cs inform you that next day delivery isn't available on sale items. Why offer it then?
I've been a loyal customer for years, spending hundreds of pounds with them. I won't bother again, this has been one of the worst customer experiences I've had in a while. Sort yourselves out. This is not how to run a business.
2

4 years ago

review by Kate Tomas

Really love the web site set up. Makes it easy to find what you need. My order came way faster than you expected.
4

4 years ago

review by TM

Issue with the warehouse has resulted in my order being delayed but it was chased up for me after contacting them through their Facebook. Look forward to receiving my items as their stock all looks beautiful.
1

4 years ago

review by Erin Draper

We found that this business has an active Facebook page with 93129 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.
5

by Smart.Reviews

Satisfied

Unsatisfied

Usually stable businesses have more than 5 authority websites mentions, this one has 36 authority websites mentions and 9 mentions in other websites

Playfulpromises.com Review

Playful Promises is a London designed lingerie brand which mixes quirky directional design with all things playful flirty and even a little bit dirty

Playfulpromises.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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