polesandtracks

3.9 / 5

polesandtracks

3.9 Average
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3.9 / 5

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4.5

Reviews

1

Social

5

Featured

4.5

Technical

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Reviews Analysis

30

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Based on 40 reviews

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3.9

30 reviews

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10 reviews

Polesandtracks.co.uk Review

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Last update: Wed, Mar 9, 2022 3:45 AM

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Polesandtracks.co.uk Reviews & Complaints (30)

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delivery 4.7 /5

price

quality 5 /5

customer service 5 /5

on-time

First class customer service - i had to send my first order back as I'd ordered the wrong size, and the replacements were sent out that same day, no quibbles.
5

3 years ago

review by R. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Poles and Tracks were excellent but the goods were not delivered on the stated day and one of the boxes was torn down the corner seams with polystyrene filler coming out. The
4

3 years ago

review by Y. I.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have used poles and tracks before in my previous house and once again very happy with he products I did find on opening the delivery that one of the glass finials had a corner chipped off and the other one in the set was scratched where they had knocked against each other. I made the call on bank holiday Saturday and spoke with a very efficient and pleasant Jenny who assured me that it would be passed to their supplier and would call me back on Tuesday to let me know how it would be dealt with.
True to her word she rang on the Tuesday morning to advise me that a new pair of finials would be dispatched without needing anything from me to uphold the complaint and they should be with me the next day.
Thanks Jenny and poles and tracks I will recommend you to others.
5

3 years ago

review by Pauline C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had ordered a pole from Karen Rhodes design Ltd and 3 weeks after there was no sign of my pole.I contacted Karen and she told me my pole wasn't available,but I had not been advised of this and had not received my refund.I had to argue to get my money back threatening to go to trading standards.
Next day I ordered a pole from Poles and Tracks,received the pole 3 days later, actually nicer than I thought it would be,a high standard. I was very pleased with it.I would always order from this company again.They are quick and reliable.
5

3 years ago

review by Elaine Gibson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very quick delivery (< 24 hrs from order being placed), but good job I was in as I received an email re delivery at 1200hrs and my order was delivered just after 2pm that same day!
5

3 years ago

review by N. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Goods ordered over the phone Tuesday delivered next day, great service and would definitely recommend.
5

3 years ago

review by N. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A special mention to Sophie Burford in Customer Services who was exceptional - she followed up my order with an email about the delivery company which I had requested and then sent me a missing grub screw for the product overnight
5

3 years ago

review by Q. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Exceptional service - delivered within 24 hours of ordering!!!
5

3 years ago

review by G. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very happy with item purchased, it arrived very quickly, however the cost of p&p at £7.75 for a single packet of curtain track gliders costing £2.50 is too high, especially as the packing was an ordinary envelope and the postage was a "large" stamp. Please review your p&p charges.
4

3 years ago

review by D. U.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Service and delivery could not have been better- from a telephone enquiry for delivery times to the arrival of the courier at 9.00 am on the promised day - Fantastic!
5

3 years ago

review by R. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

excellent, delivered within 2 days
5

3 years ago

review by X. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Despatch the following day and arrived the day after that. Kept me informed throughout.
5

3 years ago

review by I. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The delivery of my curtain pole failed to materialise on the date specified, which was an inconvenience however, a call to poles and tracks sorted that out and I had my pole the next day. That was the courier's fault however not down to Poles and Tracks, so all-in-all I was happy with the service.
5

3 years ago

review by V. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Pole arrived the day after I ordered it - Brilliant
5

3 years ago

review by N. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered several curtain eyelet pole sets, along with crystal finials and holdbacks. Their on-line website is very informative and user friendly. Being able to pay by PayPal is also convenient. Any queries or doubts are quickly resolved by their friendly staff. Goods arrived on time and very well packed.
Well recommended. Thank you
5

3 years ago

review by Malcolm Smith

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered this track originally back in August after waiting for nearly 2 weeks with no communication whatsoever I rang to find out where it was. I was told that it was out of stock till 19th Sept so I agreed to wait, 1 week after 19th of Sept and still no communication I rang again to see where my order was. After a return call I was told it was still out of stock this time till the 10th October ( I had to make the phone call to get this info! ) because I was angry that nobody had notified me I cancelled my order in the hope I could find one somewhere else. Unfortunately I couldn't so reordered it. After severel e mails I was assured that it would arrive by Friday 14th!! I called again on Friday morning to ask them to track it for me as I was told they would let me know when it had been dispatched, apparently it missed the van for delivery on Friday and I should be eternally grateful because they managed to get me a Saturday delivery. Dreadfull service and quite frankly the track wasn't worth the wait!!!!
1

3 years ago

review by Q. I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The service offered by staff in Aldermaston was first class. They were so helpful and we received the rings the following day.
5

3 years ago

review by Z. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

THe selling was brilliant, however the wrong size pole was delivered, initial discussion was 250 cm pole, final order 235 cm pole, delivered 250 ml pole. Delivery was day late , not your fault driver could not find pole on lorry
1

3 years ago

review by H. W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great email follow up, ordered on Sunday 4th of Jan, delivered Tuesday 6th of Jan, great service
5

3 years ago

review by O. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Web site needs tidied to comply with more than just Internet Explorer
4

3 years ago

review by P. J.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Polesandtracks.co.uk Review

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Polesandtracks.co.uk Customer Service Contacts

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