PowerDirtBikes

I have been waiting 8 weeks for my product. No one answers when you call. And you just get the run around when you get an email response. No one can give you a ship date. Now I have to claim fraud to try to salvage a Christmas for my children certainly cant wait till the last minute to see if it shows pathetic it really is.

Bought a bike it arrival, was missing bolts and the throttle cable broke on the first ride. This was an Easter present for my son, it arrived late OK, stuff happens. Missing bolts that's a bad sign, brokn throttle cable on first ride, not cool. Been calling for 6 weeks and its all BS. They lie and lie, oh and you don't get the free ride gear or a title with the bike go figure. I'm warning everyone do not buy from here please. I don't want anyone else to have to deal with this place or people. Please go elsewhere and do your resource. I did and got sucked into a small family business that preys on people. I'm was disabled vet on a fixed income. This is not a patriot friendly company. You have been warned please press the back button now.

This is scam !!!! I even think that all positive previous reviews is lies. Look up at the Yelp how many there are bad reviews . We ordered Apollo dirt bike on July 3 . Today is July 29. Nobody answers the phone . Nobody answers through email . We never get any responds on Facebook messenger as well . Just once I heard a voice of Heather H. and without answer on my question she hanged up on me . Then I got a few text messages from her with no clear information . She promised to get information about our order and it last for many hours . Now we are promised to get refund . Why ? So , they don't have it here in USA ? Why it takes to get respond from warehouse for many hours . We have cellphones now, we have internet ... Why after 3 weeks we didn't get any updates ??? Would you like to have such a deal ? If it's not scam this is very bad business . If you don't want to get angry and upset your kid stay away from this company . If I can say that this is a company . My son is very upset now, I'm very angry and now I'm doubting about refunding process .

After researching companies for weeks, read review and review, called place after place just to not receive an answer on the other end or a call back, we decided to go here. We ordered an apollo 70cc fully automatic dirt bike from this company for our sons birthday. Everything was great from the first phone call to the last of communications. The bike is wonderful, runs great, no issues. We did have to assemble small things on the bike but they let us know that when we ordered. My husband did it on his own, no issues, easy peasy. I did have two small problems which was they did not send the training wheels with it and the front fender that we had to assemble got cracked when my husband stepped on it. The staff there is so helpful, nice and professional. They got us our training wheels and the new fender out right away and they got the fender covered for us under warranty (which we were expecting to have to pay since it is not a defect with the bike, it was my husband's fault). They have warehouses they ship from across the country. We are in SoCal so this one shipped to us from Texas. We had it in TWO DAYS! The longest part was waiting for our payment to finish going through but overall, we had our sons new bike within a week from the time of purchase! Plenty enough time for his birthday, which we were really worried about! So happy with these guys! We will be purchasing again for our older son! Highly recommend!!! This company definitely needs more reviews as their customer service and shipping times is exceptional compared to other places!! Always, always, always read your reviews and do your research on the company you are wanting to go with! We are so glad we did! You will NOT be disappointed with them!

I would like to take this opportunity to commend HEATHER for all her efforts and assistance in solving an ordering issue on my behalf. She was relentless, yet, professional and went over and above necessary measures. Koodoes to Heather

I bought a 125cc grom clone from them and everything went super smooth, i got the bike super quick, the title came in a week after. I had a few problems and the customer service manager Heather helped me out big time, i really recommend buying from them! i dont usually review places but i had to give them a review

I ordered a Apollo X18 for my sons birthday and I am very happy with my overall experience, I went with Powerdirtbikes because they are BBB accredited. I ordered on Monday and received it Thursday before my sons Bday on Saturday so I am pretty happy and so is he.

Ordered Tuesday, got payment receipt, they got their $. Today is Saturday, have received 0 shipping info, 2 emails, 3 phone calls, no one responds back...I want my $ back, I'll buy someplace else...

Ordered a bike on June 3rd, according to their website they advertise fast shipping so that sounded pretty good to me and that's why I ordered from them. June 14th rolls around and I haven't heard any updates from them so I emailed asking for any updates, they said they were traveling for "work events over the past couple weeks, we will be in the office next week and check for an update".... next week rolls around didn't hear anything so I called them about 10 times in a matter of 5 days and NO ANSWER.. another week goes by and I call and call no answer, I find a number to text them and I asked for a simple update on when my bike was going to arrive they respond "we will refund your order, thank you" so at this time it's June 25th pretty much an entire month Since I paid in full for the bike $1,299... so after going back and forth a few days they said "the funds go out from us right away once accounting dept processes the refund and it takes however long your bank takes to process the payment, call your bank and ask how that process works".. so I did, I called my bank and they told me that's not how it works at all... July 2nd rolls around still no refund, July 13th rolls around still no refund, July 27th rolls around still no refund, every day I have contacted power dirt bikes through email and text and they eventually ended up telling me there's nothing they can do about it it's all up to my bank... I ended up going to my bank to file a reversal of funds but in the process I had to get a new debit card because of fraud. This whole process lasted from June 3rd to August 1st, no apology from the company, no refund, they didn't reach out to me in any way, and no bike. None of this would have happed if they would have just been transparent with me throughout the process. And to the lady that emailed me after 2 month of receiving horrible customer service ya obviously I'm going to be a little pissed because I paid full price for a bike and was straight up lied to about multiple things.. You told me in an email "you get further with sugar than with vinegar.. that's a terrible annology to use in this situation, if you knew anything about certain types of sugars you would know that over TIME sugar in certain foods will turn into vinegar... kinda sounds like that analogy works in my favor.

I have several items I wish to purchase .... PowerDirtBikes gives me all the options to buy ... whether now or in the near future... I love this! Staff were knowledgeable and helpful in every way! Disappointment is not in their dictionary!! Lifetime customer Rosa!

So far so good.. I ordered an Apollo dirt bike from them..I wish the shipping was faster because it took almost a week for me to get it but I am in a rural area is probably why. I watched their video to help me with the assembly of it and it was pretty easy. This bike has definitely been a lot of fun and has gave me something to do to keep busy during the stay at home order.

They have no correspondence unless you call.. The sales guy knows nothing about your order. you call leave messages at their 800# and they may call you back in a few days.. You email them no response.. Horrible never use them.. Only reason I am still waiting for the item is they have my money and to get a refund I'm afraid will take longer than this order to be delivered..

I ordered a dirt bike over the phone almost to years ago for my son's birthday and I have not received the bike, or a refund, then as I'm keep in touch with heather she keeps tellin me bullsh*** about it's being processed, they turned around a ran my credit card for the amount of the dirt bike again after they already ran the card and took the money for the bike, so I was charged twice for a dirt bike I have yet to receive and now that I brought that to Heather's attention and have my bank statements showing this company ripped me off, now Heather will not return my calls or emails in regards to my refund... company is a scam

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