3 / 5
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1
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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
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Probikekit.com Review
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Last update: Wed, Mar 9, 2022 1:04 AM
#refund(3/5)
#customer service(3/5)
Completely un-PRO as possible
I asked for refund, but not answer.
#refund(3/5)
#customer service(3/5)
Stay away.
#delivery(3/5) #refund(3/5) #customer service(3/5)
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Brent Faas
CA
For companies
Review of Pro Bike Kit
Brent Faas
1 review
1 star: Bad
2 minutes ago
I ordered product from this company…
I ordered product from this company during a black friday sale. I live in Calgary Ab and in Phoenix Az. I used my credit card associated with my Calgary bank but requested delivery to my Phoenix home. They canceled my order for some reason and when I tried to reach them they said my order was associated to another account. I logged into the system with the same email address but after my order I couldnt get I to my account. So I tried to reset my password but it said it didnt have my email in their data base. It was the same email address they sent me my confirmation of the order. Then when you want to get support you have to stay up late because they support the US from Europe. They even sent me an email saying if I contact their live support I can get through the security
But when I contacted the live chat the same night I got the email. They said they cant help. The service from this company is the sh**s. Beware.
#delivery(3/5)
There is a moral to this story. Buy locally, the saving of a few dollars is simply not worth the headache.
Oh, yes you can return the item but the cost of shipping to England makes this not an option.
I had to return a faulty pair of shoes in late March to PBK, it acknowledged the receipt of the returned shoes on 19 April and promised refund within 5 business days. Despite lots of back and forth emails with the customer service team, I have still not received the refund for the shoes $244 or the $57 for the cost to return them, They insist the refund has been processed but won't provide evidence of that, despite me providing screenshots of my credit card statement for the period showing no refund has been received, as well as a copy of an online transcript I had with my credit card company where they confirmed no such refund had been received to the card.
Update as at 18 May
After 6 weeks of trying to get my money back for returning a faulty pair of shoes from ProBikeKit, I have given up. I have had to resort to requesting a charge back from credit card company. PBK repeatedly insisted the refund had been returned and for me to check with my bank. I did this each time and provided evidence back to PBK from the bank that no refund had been received. I am still out of pocket for the cost of returning the shoes to the UK,which PBK also claims to have refunded to me - first they said it was refunded to the credit card, then they said that the transfer had failed and they would instead refund it to my PayPal account - that was 6 weeks ago.............
So after 23 messages to PBK stretching over 2 months, I'm out of pocket nearly $60 and have nothing to show for it.
I've had no trouble with PBK before, including receiving a couple of refunds. But this has been a saga, dealing with 5 different 'customer service' representatives, and getting asked the same question by each of them and having to explain the problem over and over was ridiculous. And strangely, when my matter was 'escalated', the replies from PBK became virtually non-existent - black flagged perhaps??
Update as at 12 May, I get an email from PBK three days ago saying my issue has been escalated and the new guy asks all the same questions they have already asked me three times before, and I provide the answers agaIn and now there has been ZERO response from PBK. At least before they responding. Obviously escalation means complete silence.
#refund(3/5) #customer service(3/5)
When I did not receive the product by Jan 10, I sent ProBikeKit a note asking about the shipment. I also mentioned to them that I placed the order in spite of bad reviews. No reply to my email.
Just around the same time, I received an email from TrakPak about the package. The tracking indicated that it left their place 2 days after they said that they dispatched it (Fine. The shipment may have to go through different approvals). The shipment reached US customs 11 days later, and waited for their approval for a couple of more days.
Finally the package arrived yesterday via registered mail 21 days after it was dispatched. The box was packed fine. To my surprise all items were in perfect unopened sealed campy boxes.
I am super happy with my purchase (especially after thinking about all the negative reviews)! My experience has been fantastic and very positive. Yes, the shipment took longer than they promised.
Around the same time when I placed this order, I ordered a Campy crankset from another vendor in UK. I purchased from this other vendor several times in the past and had only positive experience. They shipped a week after ProBikeKit did at ~$6 cost and it arrived a week before (shipping time of 1 week).
Overall positive!
#delivery(3/5) #refund(3/5) #customer service(3/5)
#delivery(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Probikekit.com Review
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3 years ago
review by Evan W.
#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)