Best Profession Cosplay Costumes Online Shop

Absolutely the worst experience I have had ordering online. I volunteer at children's hospitals in costume and ordered a Dr. Strange costume from this company in late August for an event in early September. Based on their sizing chart, I meticulously took the required measurements which indicated a Large size and submitted my order. I was impressed with the quick delivery but, upon opening the box, discovered that the costume was at least 3 sizes smaller than the measurements I had submitted.

The belt lacked at least 5" from being able to close. The greaves lacked at least 3". I could not fit the tunic over one shoulder, let alone my torso. The ONLY item that fit was the cape, which was closed with a pair of safety pins.

I contacted the company and received polite responses, first telling me that the size they sent was accurate (when it was clearly not) and then offering a replacement if I shipped it back to them. I instructed them to send an XXL costume so I could alter it if need be. Their "free return policy" cost me an additional $85.00 to send the incorrect costume from Atlanta to China. They did offer me a 20% discount if I returned it (which I did).

Upon receiving the returned costume, they sent photographs of it, indicating that it was the correct size, as if to say that I don't know my own measurements. After THIRTY-SEVEN emails back and forth, they finally agreed to send the replacement... if I sent them ANOTHER $60 for shipping (again). When I showed them their own offer of the 20% discount whose difference would easily cover the shipping costs, they retracted it, saying that the discount would only be applied if I bought a second costume while keeping the first!!! They finally agreed to a refund, which does me no good at all, since I am back to square one for finding a costume.

The quality of the original costume was good, but if you make the same mistake of ordering from this company, double the size that you think you'll need or you'll wind up with one that might - MIGHT - fit Peter Dinklage.

Avoid this company at all costs.

I placed an order for a costume in August, 2021 and expected that it would not be a problem to receive it for an event in the end of October, but I was wrong. First, the company will not contact you with any updates and will not provide you with a tracking number when you place the order. They will charge you a large fee for "expedited" shipping and provide no other options. They do ask for a date that you hope to have it by, but based upon their lack of initiative, it does not help much.

If you contact them, they will respond once a day via e-mail, but again will not provide a tracking number, unless you threaten to challenge the purchase. The deadline that I put on the order was not met and the company did almost nothing to compensate me for their failure to meet the deadline.

Once I received the costume, I could not be more disappointed. The workmanship is incredibly poor and the costume looks nothing like what is advertised on their website. For the very high price of their items, I expected so much more. I ended up needing to order another costume via Amazon, which was much less expensive, but about the same quality.

I cannot say this with enough emphasis: DO NOT ORDER FROM PROCOSPLAY! You will be thoroughly disappointed and will be out a significant amount of money. I will never order from Procosplay ever again.

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