4.3 / 5
Trust Score
3.3
Reviews
5
Social
5
Featured
5
Technical
Is proform.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- We found several negative reviews about this site
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
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Reviews Analysis
7
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
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Proform.com Review
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Last update: Wed, Mar 9, 2022 12:33 AM
Upon opening the box, 90% of the plastic components of the treadmill were completely destroyed and demolished. I contacted their customer service that day, which was Saturday. A man answered and told me that I'd have to call back on Monday and there was nothing they could do. He was rude and condescending in our conversation.
I then called on Monday after waiting on the phone for the better part of an hour. After talking to their customer service, they told me that if I could tell them which parts were destroyed, they would send new parts. I told them the parts. I asked them how difficult it would be to install these parts. They assured me quite easily and I would only need a screw driver. They proceeded to tell me that they had all of the parts except the top hood and that they would ship them now and when the missing part arrived they would also ship that.
After more than another week I got the parts. They lied in the difficulty of installing the parts. One part I had to install was the belly pan. To do so, I had to remove the top part of the treadmill from the lower frame with wrenches. I also had to unwire the circuit board within and pull wires and power cords through belly pan. I had to undo routed wires. It was a difficult fix. I'm pretty handy though, so despite that, I got it fixed. It did take two people though to fix it as I needed someone to hold it straight up so I could attach the pan.
The bigger question is why did I have to fix it at all? I'm not trained to rebuild treadmills. They should have offered a new machine or sent a professional repairman to come fix it. But that's just not how they do business.
Flash forward, it's been more than a month and a week and I still don't have the last part and it is still showing out of stock on their website. Keep in mind that even after I get the last part, I still have to assemble the rest of the treadmill, which includes mounting the arms and main control panel. I can't accomplish this until I get that last part. So I've yet to even test to see if it works correctly.
I wouldn't recommend anyone ever purchase a product from this company. Customer satisfaction is not at all on their agenda. If you have to purchase proform junk, do it from a local store, or from a reputable company like Amazon.com. If you purchase directly from proform, you'd be better off simply burning your money.
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Proform.com Review
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3 years ago
review by srchsa