Pro Viv Vivariums Large range of vivariums

4.6 / 5

Pro Viv Vivariums Large range of vivariums

4.6 Great
For scoring calculation, we evaluate more than 25 parameters.

4.6 / 5

Trust Score

4

Reviews

5

Social

5

Featured

4.5

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

3

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

About Pro Viv Vivariums Large range of vivariums

Pro Viv Vivariums sell a large range of vivariums The best quality in the uk at a great price We also sell a comprehensive range of set-ups and accessories

Contact

No contact details for this company.

Last update: Thu, Mar 18, 2021 2:51 PM

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Review provivs.co.uk

Pro Viv Vivariums Large range of vivariums Reviews (3)

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refund 1 /5

Dishonest seller - damaged goods and no accountability This seller is the most dishonest seller I've come across. Lie after excuse after lie regarding my order, the manufacturing of and progress...then radio silence. Won't answer messages/emails or even calls. Fast forward a few months later - I receive my vivarium in mostly good order. I notice that the one side is chipped and notify the seller immediately. He then asked to send him pics which I did and said that he'd send a replacement out ASAP - this never happened = LIES! I then built the vivarium, opened the very well packaged glass and noticed that both panes were badly scratched - again, I notified the seller who replied to me, requesting pictures. I obliged, sent the pictures and was told that he'd replace them immediately - again nothing happened = MORE LIES! I then tried, literally every day, to call the seller (who I thought I had a good relationship with at this point... remember, I was EXTREMELY patient and understanding regarding delays, his entire workforce walking out on him and not being able to produce, etc.) and he stopped answering my calls and replying to my messages (similar to the beginning when he'd run out of excuses as to why my item was not yet ready). This was really confusing to me - I had been promised replacement side panel and glass - in black and white sms text and none had arrived. So, after 2 months of trying I logged a dispute on PayPal and asked for a partial refund for the amount it would cost me to replace the glass and side panel. The seller, via the resolution centre rejected my "offer" there and demanded I return the goods for a full refund... naturally this is not possible - which, given his experience of PayPal disputes, he was fully aware of. I have a lizard living in this viv - it's been months afterall since I claimed via PayPal - which can't be removed or placed elsewhere while I pack up the vivarium and send it back to him (at a large cost - as it's heavy and needs to be couriered) and therefore am unable to fulfill his request and get my issue made good. It's a real pity as I trusted and believed Steve each excuse and lie he told me. I will not buy from them again and I urge you to use his competitors (repti-life or similar) in the future as they are not swindling, caniving, "dodgy" sellers as this guy. Provivs came highly recommended to me - I guess the good stories are good...but my experience was really bad. REALLY bad! Avoid this business like the plague!
1

4 months ago

  •  

review by S R

#refund(1/5)

Couldn't of asked for better service, order 2 Viv's one 4ft and 1 5ft, collected from there hull store. Ended up that stand I ordered not from provivs for 5ft was not suitable due to miss advertised measurements, after speaking to Steve about what I required he made a custom stand for me. Abousoloutly brilliant service,
5

11 months ago

  •  

review by Greg Carter

We found that this business has an active Facebook page with 9117 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

About Pro Viv Vivariums Large range of vivariums

Pro Viv Vivariums sell a large range of vivariums The best quality in the uk at a great price We also sell a comprehensive range of set-ups and accessories

Contact

No contact details for this company.

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