Pru

3.4 / 5

Pru

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

3.3

Reviews

2.7

Social

5

Featured

3

Technical

Is pru.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 762 reviews

Smart.Reviews

3.4

9 reviews

Reviews io

1.55

91 reviews

Trustpilot

1.2

662 reviews

Pru.co.uk Review

Discover our range of retirement plans saving investment options and car home insurance products Get more from your money with help from Prudential

Pru.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 3:23 AM

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Pru.co.uk Reviews & Complaints (9)

I have been trying for months to get a pension fund value and to draw my pension. Up to now I have been given 5 different values and seem to be unable to start the process of cashing in my pension. I have made numerous phone calls and have had to wait up to 45 minutes just to speak to an advisor. This is the worst customer service I have ever received.
3

1 year ago

review by Deleted User

Had leak in roof on a Bank Holiday Monday late evening after arrival back from holiday. Rang company & they promised to sort it. Plumber sent that evening & sorted problem. Well pleased with service.
5

1 year ago

review by Deleted User

I was contacted by the Pru to say I was owed money because of mistakes made by them and would receive it within 28 days. This was 3 months ago. My husband died and it is his annuity they have not paid me correctly for 10 years. When I phone I am told various excuses from computer problems to so many other claimants and always told don't know when I will get the money. Being promised money you realise you could do so much with is cruel on the mind but wishing doesn't have any effect. Only want what I am owed but just cant get it.
3

1 year ago

review by Margaret Holmes

Been trying for days to get my calls answered waiting for an hour each time and told there is just an over a 10 minute wait at the beginning . I can’t Register with my pru online as the 2 policy reference numbers I have been given don’t exist. I understand staff is low or are they shut completely which I think they are but would like to know why don’t my policy numbers don’t exist and where my pension money
3

1 year ago

review by Deleted User

Was informed by Prudential in October that the money owed to me by them for underpaid annuity, would be made withing 28 days. Week short of Christmas and I am still waiting (56 days). The only person you can talk to is someone reading off a script stating payments are delayed. Wonder if the bosses bonuses ever get delayed ? Are Prudential in financial difficulty ? Contact with a back street shyster would probably get a better response.
3

1 year ago

review by Karen Hurrell

with help of EdwardJardine my pru advisor,he helped me with good advice for the future of my pension,he also said my money would be with me in 4 weeks it was bang on time.made me feel very comfortable chatting to me,and gave me excellent advice,.i have always had good experience with prudential.they are the best and get 5 stars from me.
5

1 year ago

review by Michael Swain

They are suddenly withholding an annuity payment for March which I have been receiving for the last 14 years without a problem. Impossible to reach them by phone or initially by e-mail. Gave me an e-mail to use after I had posted a bad review on Trustpilot and Facebook. Just got a standard reply but am not hopeful after seeing all the bad statements about them.
3

1 year ago

review by David Gooch

If you're an executor of an estate, be warned that Prudential will only issue payments by cheque and will not issue them using the name of an executor. Rather they make payments to "The Executors". We found that most banks will not accept this. You may find that you will only be able to bank the cheque with an executor's account (which very few banks offer). In our case, Prudential had a "computer says no" approach to this situation and blamed the banks for not accepting the cheque, rather than simply re-issuing the cheque in the name of one of the executors. Prudential do not seem to recognise that they are just making life unnecessarily difficult for those who may already be dealing with difficult situations.
3

1 year ago

review by Deleted User

We searched online and found that this business has an active Facebook page with 641 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We found that this business has an account on LinkedIn, which could be used for posting job opportunities, researching other companies, promotion and client attraction.
3

by Smart.Reviews

Pru.co.uk Review

Discover our range of retirement plans saving investment options and car home insurance products Get more from your money with help from Prudential

Pru.co.uk Customer Service Contacts

No contact details for this company.

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