pure-triumph.com

The back order pannier bags arrived Tuesday February 7, 19 days (13 business days) after I placed the order (not bad for an overseas shipment). Everything arrived in excellent shape, and the bags are very well made and fit in the panniers perfectly. After my initial inquiry, Pure-Triumph kept me informed of the shipment progress, and even sent me a discount for my next order :-). Based on their post-order service, I will be using Pure-Triumph again for my next Trophy accessory.

I placed an order for two pannier inner bags on Jan 12 because the web site indicated I could order more than one (Amazon only had 1 in stock). On Jan 19, I inquired as to why I had not received notice of shipping. I was informed the next day that, regretfully, they one had 1 in stock, and another bag is on back order. So, I am a bit annoyed that they allowed me to order two when they one had one is stock (I could have ordered the other from Amazon), but I am pleased with the quick response to my inquire. So now I wait with the back-order blues :-( We will see how long it takes.....

I placed an order six days ago and it has yet to be shipped! No word as to why there is a delay!

Ordered a new long distance gel passenger seat for my 05 America. First time ordering from Pure-Triumph and the service was excellent. I placed the order and received an automatic confirmation. The next day I received notification that my order had been received and that I would be notified with a tacking number when shipped. After a few days I had not received any info so I sent an inquiry email. Within the hour I received a response from Adrienne Wahl that the part had arrived and it would be shipped shortly. The next day I received the tracking info and it arrived in great order. Great service and excellent customer service from Adrienne. I highly recommend Pure-Triumph for all your parts

was trying to find a fairing for my 2008 Rocket 111 they headed me in right direction. And the K&N air was great easy to install front bars look great .I,am looking forward to doing bussness with them for what ever I need for my Triumph Rocket 111 Thank U Larry Bessinger

Pure-Triumph had the parts I was looking for for my Rocket 3 and that I was unable to get through my dealer! Items arrived much quicker than expected as well!

I ordered the 1:18 scale tiger model bike for father's day - I ordered it 2 weeks before father's day (late May) - I paid extra money for faster shipping ..... my dad got the item July 19th over 5 weeks after I ordered it. I called pure triumph 4 times and no one was able to locate the order or had any idea what was going on. They told me there was a back-up and they had to order it, That conversation took place when the order was already 3 weeks overdue. I called a week later and they said it should be there in 2 weeks. But would not refund my money for the item or for the extra shipping. ALl in all the item is great and in good condition, but the customer service and wait time was absolutely terrible. I will never buy from this company again. Fair warning

I unexpectedly won a $100 Bike Of The Month Voucher from PT which was a pleasant surprise. I ordered items for more than this value from PT & asked for the $100 to be credited to this order - however it seems the computer did not accept this (according to my Visa account),and there is no human intervention to accept such requests. The only reason I placed the order (which incidentally seems to have taken an inordinate time to process) was to use this voucher.

I was looking for a SW-Motech Centerstand for my 2002 Triumph Daytona 955i. Everybody had it for well over $200, I found it on Pure-Triump for $179, plus a discount code offering 10% off. Fantastic deal!

Bought 3 t-shirts at the same time & am still waiting for 1 t-shirt. The t-shirts that I have gotten arrived on different days. I thought this was a bit strange. The t-shirts are nice quality (well 2 of them are) & will probably order from Pure-Triumph again.

Ordered 11/29/15 and received 12/14/15. It is a gift so I can't comment on the item until after Christmas. I received updates about the order via email which was nice.

Order placed 3 months ago. Still no product.

'Rivco' floor-boards for my 2007 Triumph America arrived very quickly and exactly as described, with full fitting kit.
A good firm to deal with a great web-site too.
Best wishes - Rob in Oz

Purchased a 2005 Triumph America in September. Really nice bike, but my wife did not like the Pillion seat so I ordered the OEM Tour Pillion through Pure-Triumph.
Came in a reasonable amount of time considering I ordered during the Christmas season. Great Black Friday price.

December 12, 2015 was the warmest day on record in central Indiana so we went for a ride. My wife loves the new seat giving it a 2 cheeks up.

All is good with the world.

Ordered a triumph exhaust for my rocket 3 and received incredible customer service and very fast shipping from Adrienne. Awesome place to buy from.

The parts were delivered one day ahead and were exactly what i ordered. This site is awsome. I'll be back!

I ordered a summer windscreen for my Bonneville from Pure-Triumph. My experience with them has been excellent. Turned out that the windscreen I ordered was not the appropriate one for my year of manufacture. The mistake was mine, not theirs. We arranged a swap and I sent the incorrect one back and they are sending me the correct one. Outstanding service.

The shirts were both good quality and design, although one of them took much longer to get here than the other one.

I bought my Triumph Motorcycle Jacket in the fall of last year. It is only made for the fall and Spring season. I am in the process of buying a jacket for the summer.

I have four Triumphs and have ordered parts from them in the past and they always deliver at the right price and on time. No delays or hassles they shipped my order exactly as I had requested. Adrienne is great and I will continue to use them as my one stop choice.

Thanks for the great service.

Craig

I ordered the rear crash bar set and it was delivered within five days. The process was easy and the price was right. I'll be doing business with them again.