rackmountpro.com

I've been purchasing from Tommy Tang at YMI for a couple of years now, and this company has raised my expectations about what a good vendor really is. I can't recommend these guys enough (although I do recommend them all the time). I have even requested Tommy's buisiness cards to hand out at conferences, etc.

The prices on the website may not be the lowest on pricewatch, but just give them a call and negotiate and they will do their best (and can usually match anybody's prices, and aren't shy to tell you if they can't). They offer great educational discounts as well.

They are faster than I could previously imagine possible. In the past, they've had items delivered before we could even push a PO through our system here (most other vendors wait for either full payment, or a written copy of the PO in the mail, which takes a long time). For small orders, most of the time parts arrive the next morning after I call. Larger orders (like our 6TB servers) may take a couple of days longer to assemble/test.

Service has been outstanding. There have been hardware issues in the past (which aren't YMI's fault), but all have been resolved within just a few days (and most of that time was for overnight shipping). On one occasion they even overnighted me 6GB of DDR333 ram to help me work out an issue with some DDR400 ram that turned out to be OS related. On several occasions, they've offered to handle manufacturer RMA paperwork so we could get replacements faster than the manufacturer's RMA process allowed.

I've never seen any vendor go this far for customer satisfaction. These guys are the real deal.

I bought a battery backup unit add-on chip to place onto my 3Ware 9550SXU-4LP. The first shipment had the battery but not the add-on chip. I e-mailed Terry and his response was extremely quick and professional and I received the missing part in 2-3 days. Their A++ support outweighs the few extra days delay. Would definitely do business with again!

We have ordered various systems from RackmountPro during the past couple of years (about 2 dozen, total). Their pre-sales service has been excellent, particularly their willingness to accommodate our requests for non-standard configurations (such as a configured to be expandable half-populated storage server and a low noise server. RackmountPro located a low noise rackmount Power Supply, configured a low noise fan bridge, and supplied special low power CPUs for us).

They ship very quickly, even custom configurations, and their quality of assembly has been first rate. The only problem we've experienced to date with one of their systems was when a motherboard had a network port go bad shortly after initial installation and a replacement was cross-shipped the day we called. Other than that, we've not had any problems with any of the systems.

We will continue to order from them, they've been an excellent vendor.

We searched online and found that this business has an active Facebook page with 27 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.