4 / 5
Trust Score
3
Reviews
5
Social
5
Featured
4
Technical
Is racv.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Instagram account found with large audience
- Business is mentioned on Wikipedia
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
124
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Based on 126 reviews
Smart.Reviews
4
124 reviews
Trustpilot
3.7
2 reviews
Racv.com.au Review
RACV is there for members with emergency roadside assistance car and home insurance home assist travel services car loans
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Last update: Wed, Mar 9, 2022 2:10 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
This year received a premium increase on house and contents of almost 300%. The explanation was that the underwriter has now been able to correctly map the property and the risks warrant the increase.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Within about a day or so, we listed all contents that we thought were damaged. An assessor came to inspect two days after lodging and explained that some additional items were damaged, even those we were not aware of as water damage can take time.
Over the weekend the washing machine started shorting the house and an agent on the phone advised us to source an electrician to write up a report that it is damaged from the water and they’ll send us to the nearest retailer to pick a new machine. They would also pay the electricians bill.
After the initial assesment, RACV decided to send out their own assessor (previous one was from Restorx) who added some more items to the list.
Overall, we got a pretty fast payout for items that were damaged or are likely to show significant water damage within a month and electrical items were replaced with pretty new and high range replacements.
Customer service always gave you the feeling you were speaking to a person and not a machine or script reader.
Overall experience was great and will keep our insurance with them.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Every staff member seem to be hand-picked, as they are all friendly, compassionate and extremely helpful. They look at your particular situation and suggest accommodation and transport options, then make all the calls to make it happen. This frees you up to focus on fixing the vehicle problem.
They calmly and methodically take the major stress out of the situation. We can't recommend them highly enough, 11 out of ten!
Sincerely, Deanne
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I Provided all the details to the phone operator including the brand and gas model of the system.
They said that none of this information was needed -- which should have been the first clue that something was not right.
I also requested that the RACV tradie call me 5 - 10 minutes before coming -- so I can put in my facemask and gloves as a precaution.
The RACV tradie turned up and then called right outside the door - ignoring the original request to give a 5-10 minutes notice.
After 'investigating' the gas heater he advised that it was faulty because 'red light was blinking 4 times'.
While he was there, I noticed that the batteries in the house remote were flat and I asked if this had anything to do with the error.
He advised this was not the issue as the actual unit was faulty because of the blinking and that another company would provide a quote to fix it.
Probably spent 10 minutes on site before leaving.
I then received an SMS from another company offering a quote to fix it...which made me feel like the RACV tradie was just generating leads for them.
The manner in which the RACV tradie conducted himself didn't inspire much confidence so I called a gas heater specialist who came the next day and advised me that there was nothing wrong with the gas heater and the red-light blinking was normal during operation. It was indeed the flat batteries that caused the issue. In under 30 minutes he was also able to do a routine service on the unit.
On the same day I also called RACV regarding a small leak in a sink outlet in another building.
This led to lots of phone calls, a request for a refund and ultimately a complaint being made an investigation.
During this escalation process I had to continually repeat what happened -- even though all phone calls were recorded.
So basically, I had to say the same thing 3 times to 3 different people as I was being escalated
During the final investigation I refused to repeat myself the 4th time and directed the person to listen to the previous recordings.
I then further requested all communication to be in writing... as the process was draining and I wanted to have a paper trail.
The investigation took around 2 weeks and I ultimately received a semi-generic letter where they acknowledged that I have identified some areas for improvement but a refund would not be given. This letter also spelled my surname in 2 different ways.
Ultimately my experience was:
* Providing any useful and specific details during the initial incident phone call is a waste of time
* The person who turned up is onsite is junior / inexperienced and misdiagnosed the issue.
* Requests to provide a 5-10-minute phone call before arrival were not accommodated
* While the phone calls were recorded, they are not listened to.
* Any notes taken are inaccurate so expect to repeat yourself over and over again with each person.
* If unhappy, they can cancel your membership but you will never get the money back
* Complaints department will once again -- ask you (for the 4th time) to explain what happened - rather than review previous phone calls.
* The investigation was long and they spelled my surname incorrectly in the outcome letter.
So that was my experience -- which I wanted to share in case anyone is interested
RACV - CASE ID - 2020-0000774136 [ ref:_00D6F1PLb1._5004a1IarE:ref ]
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
21 days later with a number of follow ups during I decided to call RACV to be told "sorry your claim is declined". Decision based on Tandem inspector, same guy who bunny hopped his car on his arrival and started a recording from outside of the premises. A quick in and out visual and measurement which he is discussing with his work colleague over his phone, whilst I stand there waiting, unprofessional. Max of 7 mins at the house then to be told sorry we cant assist you. There was No plumbing Report, No BOM report, No physical roof inspections, nothing.
Absolute disgraceful not only with the decision but with the manner this was handled. Whilst you, RACV are one of the biggest insurers in Vic, you cannot continue to treat customers like rubbish.
All my policies will be changed, well done Tandem you and RACV are a match made in heaven, both lack customer service, untruthful and not accountable for decisions you make and continue to brag how great you are, not.
Wake up, you've been taking my money for many many years on several policies and now can't pay a claim which responds to an insurable event in your PDF.
Disgraceful.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Insure portable valuables (phones, laptops) that are lost, stolen or accidentally damaged anywhere in Australia or New Zealand (inside your home and outside).
So when they try to sell you a add on to your insurance, do not think you are covered and i personally think it is wrong and misleading so Woolworths insurance, you now have my business for my own company, my cars, my house, my boat and everything else.
Bye RACV.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We are very grateful and would highly recommend Shane to anyone! Thank you
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Racv.com.au Review
RACV is there for members with emergency roadside assistance car and home insurance home assist travel services car loans
Racv.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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Unfortunately, on that day I decided to use their car to drive in to the city and got into a car accident. The other driver hit me when I made a hook turn and it was clearly not my fault. RACV refused to help even though we only had a few days of lapse. We said we normally received the bill via letter post and did not know it had been emailed to me as I don't live with my parents anymore and it is not my insurance policy. RACV told me me that they will review my policy and said I have to wait, I asked for the time-frame as I need to know in order to prepare for the worst, she was incredibly rude and dismissive, considering how distraught I was; telling me "It's your problem, you have to deal with it your self. You just have to wait".
After the review I was told that my policy had been rejected. I asked for advice and was told that "it's up to you, you have two choices one is that you send us the accident details and we will see if we will contribute a 100 or 50 dollars." "I asked what can I do now?" and was told "We don't you give you advice on this matter". What really disappointed me is that they said "It doesn't matter if you are with us for one year or 5 years or if it's your fault or not". I guess they do not care about their customers and the rapport that has been built for over two decades .
3 years ago
review by Lindy B.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)