4.3 / 5
Trust Score
3.3
Reviews
5
Social
5
Featured
5
Technical
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- Many trusted websites are linking to this site
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- Facebook account found with large audience
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18
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 23 reviews
Smart.Reviews
4.3
18 reviews
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2.5
5 reviews
Raileurope.com Review
Kaufe Bus- und Bahntickets fr Reisen quer durch Deutschland und ganz Europa Einfach und sicher online buchen
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Last update: Wed, Mar 9, 2022 12:33 AM
DO NOT USE! YOU WILL BB VERY SORRY
And on top of everything else,they do not care, they act like it is your fault.
Did I mention that you will be very sorry if you use them?
STAY AWAY!!!!
What kind of Mickey Mouse (sorry Walt) business are they running?
My first telephone conversation concerned the different classifications of tickets and policies of use for these tickets. I asked if we were delayed and missed our train, what was the procedure. I was told that we would just exchange the purchased tickets for new ones at the time we needed. I asked if we were delayed into the next day or more what would be the procedure. I was told that we would just need to trade the unused tickets in for new ones for the date and time needed at the train station in Europe. I restated this question and was given the same answer.
Two days later I called the same number, talked to a different representative and asked again what the policy for the high-speed train tickets if our flight was delayed and we missed our ticketed time. I was given exactly the same instructions and when I repeat the question about a delay of more than a day, was told again that I would just exchange the unused tickets for ones at the time and date we needed. At that point, I purchased two tickets along with their trip insurance (another scam).
On July 2nd, our flight to New York was delayed in Austin, Texas. At approximately 6 pm, I called Rail Europe to notify them that our flight was delayed which MIGHT make us miss our planned train departure on July 3rd in Copenhagen. I was told I needed to MAIL the train tickets back to Rail Europe and get new ones issued or a refund. When I explained that 1) we were delayed and at that time didn;t know if we were going to miss our scheduled train 2) that this was not the procedure that I had been told when I bought the tickets and 3) that I was in an airport, no where near a post office, awaiting departure and could not leave the airport to get to a post office. I then asked to speak to a supervisor and was given a Mr. R. Wissemes, who identified himself as a supervisor. I then repeated points 1-3 listed above and after a rather heated discussion Mr. Wissemes finally said that if I would mail the tickets back from EUROPE, he would issue a refund. I again stated that this wasnt what I had been told when I purchased the tickets and since we would be going directly from the airport by train to Stockholm to board a cruise ship, and that there would be no way I could mail the tickets back until we returned to the states on August 1, 2014. He stated that if I would call the number I was talking to him on upon my return and then relay our conversation, he would mark our file and honor these tickets. He stated that this wasn't the usual company policy but since I had been told otherwise, he would honor it. I took his name, checked the phone number to call, took the address to mail the tickets to and thanked him. I hung up.
Upon arriving in Copenhagen after having to be rescheduled to a later flight (arriving on July 4 at approximately 11 am) we tried to exchange our unused Rail Europe tickets in at the airport train station. We were unable to do so and had to buy two new tickets for approximately $360 (a little more than half of the $685 I had paid Rail Europe).
On August 1, upon our return to the states and as requested, I called the phone number for Rail Europe and got an agent named Sophia. I relayed what Mr. Wissemes had said and she told me this wasnt company policy. I told her he explained that but that he marked in our file what he told me and that he would honor our unused tickets, that I was notifying her that I was going to mail the unused tickets back.
Sophia put me on hold and when she returned she said there were no notes in any file. She then said that our conversation would of been taped and I asked her how I could get someone to listen to this tape. She told me she would do it and promised me she would call me by August 6th after she listen to it.
At that point I told Sophia that I was going to call our credit card company to notify them of my trouble with her company. She told me that this would only severely delay any return on our tickets and asked me to wait till she called me back on the 6th of August.
On August 12, after not receiving a call from Sophia, I again called the number for Rail Europe and asked to speak to her. She hadnt listened to the tape yet but promised that she would and would CALL me back before the end of the workday. At 5:30 pm, I hadnt received a call. I happened to look at my email and noticed that I had an email from Rail Europe that was sent shortly after my earlier call to this company. It was from Sophia and stated the company policy for refunds and that since I HADNOT MAILED THE UNUSED STAMPED TICKETS TO THEM 48 HOURS BEFORE they were scheduled for use, there would be no refund.
There was no mention of listening to the conversation between supervisor Wissemes and myself. Also, the original contact with supervisor Wissemes on July 2nd was already less than 24 hours before the tickets were to be used on July 3rd, well passed the now mentioned 48 hours requirement.. I am now trying to recoup our money through our credit card company. I am not the only one that has been lied to, do your research, read the comments on their own website- I wish I had!
I have been traveling internationally for business and pleasure for the last 25 years. I pride myself on being well versed on the ins and outs of travel. My travel has been by air. When it came time to book train service through Europe I thought, I would go to an expert. I also thought, be prepared and book my tickets in advance. WRONG, book when you get to Europe, DIRECTLY, with the rail system for each country. I thought I was dealing with the European rail system directly when I was booking with Rail Europe. WRONG. They are brokers!! And the worst ever. Stupid American! I was hoodwinked, and by searching reviews, apparently, this is their companies M.O. based on the number of horrible reviews. While in Europe trying to get help with my tickets in Europe (multiple concierges at 5 star hotels) they laughed when I mentioned Rail Europe "no, no, no you book with trains for each country directly, Rail Europe is no good." Reaching Rail Europe help in the US is hard, if not impossible. And if you do reach them......it's essentially, did you read the fine print (aka - you are screwed).
In the event you are reading this review after you were duped as well, I am sharing the contract information below I found. Write to them and make them honor their pledge they put in writing - which is just currently lip service on a website.
Zine Belhonchet
CEO & President at Rail Europe, Inc.
[email protected]
Corporate Headquarters
44 South Broadway
White Plains, New York 10601
Phone: 914-682-2999
RAIL EUROPE - Our Pledge (EMPTY PROMISES)
https://www.raileurope.com/about-us/our-company.html
We are all ambassadors for the real Europe which is discovered uniquely through train travel.
We take pride in our company's European heritage and are passionate about sharing our experiences, cultures, and insights. We develop our expertise and knowledge in order to provide North American travelers with an authentic European experience.
We believe the spirit of train travel is about enjoying simple pleasures, respecting the environment and connecting to people, places and cultures. It is the ease with which Rail Europe brings these together that creates a rewarding experience for both our customers and ourselves.
We value always doing the right thing - being environmentally conscious, trustworthy and accessible to our customers and to each other.
As trains do, we at Rail Europe continually move ahead. We strive to progress, innovate, and be outstanding in all that we do.
I ordered two train fares for both me and my wife. The website processed my order and charged me the full amount for the tickets. This is where the night mare began and it has not ended. When it came time to print the tickets, yo were prompted to click on the print icon to print the tickets. The print icon did not respond and no instructions were given to secure the tickets. The email received specifically stated that the email conformation could not serve as your ticket. I tried using the chat room and the woman I was chatting with just disappeared never to be heard from. Then I tried to send and email and had no response. As a last resort i called the companies corporate office in White Plains, NY and guess what, all of their agents were busy, so was put on hold for hours. Bottom line this company is the worst nightmare I have ever encountered.
It took me 3 hours of my life to run after them, beg, cry and finally I got an email saying that I'll get the coupon by email in 2-3 weeks....
I wish I could sue them and cause them bankruptcy. I've never in my 54 years encountered any service (or non service) like this.
I'll continue buying from them just because that as a Canadian, I have no other options. And I hate it!!!
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Raileurope.com Review
Kaufe Bus- und Bahntickets fr Reisen quer durch Deutschland und ganz Europa Einfach und sicher online buchen
Raileurope.com Customer Service Contacts
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We were absolutely wrong. After our purchase, everything seemed ok--we were able to print tickets for England and France at home, and it simply said that when we arrived in Italy we would need to enter our confirmation code to print tickets at the stations. It seemed simple enough. However, when we arrived in Italy, we discovered that all trains were Trenitalia, and that the confirmation codes issued through Rail Europe were invalid. When we first had the problem, we waited in a long line and nearly missed our train to talk to Trenitalia staff. Multiple staff members became involved in our case, and none could figure out the problem or how to use our confirmation codes from Rail Europe. Despite their best intentions and trying to be helpful, the best they could offer was to sell us a new ticket and ask for a refund from Rail Europe.
We boarded our first train with the instructions from Trenitalia staff to explain the situation and buy a ticket from the conductor when he came by. He never came, so we did not have an issue on this ride. However, in the meantime, we emailed Rail Europe for advice. It was a kind email. When they responded (which was not immediate, so we had to deal with this issue again before we heard from them), they evidently did not read our initial email. We clarified that we did not need a refund, but that the Trenitialia staff didn't know what to do with us except tell us to contact Rail Europe and perhaps get a refund and re-purchase tickets in Italy. Rail Europe denied us a refund we did not ask for. They also blamed us for nearly missing our train, stating that because we booked the first and second legs ourselves, the 25 minute layover was insufficient so it was our fault. They completely ignored the fact that we could not GET our tickets. They also booked us various trips with multiple legs with much less than 25 min layovers.
I was infuriated to receive their response, which not only did not address our concern or offer any solutions, but in fact blamed us for the problem. I responded stating that their response was completely unacceptable and stated that they needed to respond to me urgently, as all the remaining tickets we had were booked in Italy through Rail Europe. They never responded again. My husband and I wasted valuable travel time getting to every Trenitalia station early to see if anyone there might be able to help us. No one could figure it out. As a result, we rode trains with only receipt/confirmations, but not actual tickets, worrying the whole time that we would be fined for something we could not control. The stress and time this took was ridiculous.
Finally, the very last station had a man who figured out how to issue our tickets. Unfortunately, his English was not great so we do not know what he did to make the confirmation codes work. We had to handle the entire thing on our own. I NEVER heard back from Rail Europe, despite various emails including stating that I was completely disappointed and would ensure that review sites heard about their unprofessional, unacceptable practices.
So, buyer beware. Book through Trenitalia directly if traveling in Europe. Someone should penalize Rail Europe for taking money from consumers and not providing the service/ticket that they say they are. I hope someone may read this and it may save you the stress, anxiety, and time that we had to spend trying to resolve it.
3 years ago
review by bridgetteatallah