recordstore.co.uk

Please do not order from this company if you ever want to receive your order within the time stated. I order a vinyl last Saturday 14th Dec, the last day for Christmas orders, just rang to find out when I will receive as I haven't had any emails to be told that they are out of stock!!!! That's just great at this time of the year to be told they never had the item and if I hadn't have rung would still be non the wiser. Do yourself a favour and stick with Amazon or HMV - will never ever use again.

Excellent Service. The box set my partner ordered was damaged when the courier threw the parcel over our garden gate when we weren't home to receive it. recordstore.co.uk quickly replaced the item (even thought the damage was not their fault) - the only evidence they required was a photo of the damage. We have never had any problems with this company and would recommend. Felt the need to leave an online review regarding the great service, as generally people only bother when they're unhappy.

Ignored emails for two weeks about cancelling an order and then finally emailed to say sorry you should have contacted us earlier and we will not be cancelling the order. Customer service staff are not interested in the fact i emailed to cancel minutes after placing the order as they have requested via their website and they are the ones at fault. Very shocking company and would advise to not use them if you expect any customer service.

Honestly i don't understand all these negative reviews, i ordered the signed edition of manic by halsey and it arrived in 10 days. Great service, I will buying again.

Been ordering for 6 years, and this is the 3rd time in 6 months I was sent unsigned items. I have also had 2 orders in the past year not arrive.

I have used Recordstore.co.uk several times and every time there has been a problem. Mostly with damage to record sleeves. I know that once they leave their store, there is not much they can do, but I buy a load of vinyl online, and the % that arrive damaged is so small. I did mention this, but they could not care less. They are also dreadful to contact, if you do have a problem, you will not get a reply for a good 3 or 4 days, and then there is a bout of 'email question tennis' where they will ask you many, single, stupid questions (I am sure this is because they hope you will just give up). There is also the factor of missing items, which has happened twice - both occasions were dreadful experiences. The records were limited editions, and after the aforementioned 'questions', by the time they finally agreed to do something about it, and I requested a replacement, the record/s was sold out. Frustrating beyond belief!

I have used record store for over 10 years, they are my go to site before anywhere else. A large percentage of my most prized viny and CD has come from these guys, (the last being the signed Who CD last week), signed,limited and special releases. If I have ever had a problem it's resolved, (That's not many!) Always delivered on time and exactly what I've ordered. Twitter is a great way to communicate with them as they are very responsive. Here's to the next 10 years! (No I don't work for them!)

We found that this business has an active Facebook page with 10096 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.