Appliance Repairs Washing Machine Dishwasher Cooker Oven Fridge Freezer Repairs

CONMEN - BEWARE - CAREFULLY READ THE TERMS & CONDITIONS Booked a repair online, for a 'no fix no fee' cost of £179. I declaired that my appliance was more than 8 years old and consulted the FAQ which clearly states that if the engineer cannot repair the appliance a full refund would be given. It seems that because my appliance is more than 8 years old and the parts are no longer available I will not receive a full refund of £179 - instead they will deduct a £45 call out fee ! Not impressed in the slightest - I do feel that this point should be a part of the FAQ and not hidden in the small print of the T & C - but then if it was made clear they wouldn't be able to get away with ripping people off quite so easily !

I booked my bosch washing machine in for repair only to be told by the engineer when he turned up that he couldn't repair Bosch machines due to to the fact that only Bosch engneers could fix them. He informed me that the circuit board needed to be replaced and he couldn't do it. If an engineer is not able to replace a circuit board on a machine then you have no right to claim you can repair Bosch machines. I actually believe that this was an excuse used because the cost of the job would have been too expensive!!

very poor - after more than 6 week and numerous calls, they still hadn't mended my appliance. they kept saying parts on back order. i got fed up and called the manufacture directly to find the parts were in stock. i have cancelled Repaircare and asked for a full refund. and ordered the parts directly and cheaper. i will get a local fitter to fit.

I want to give a zero star review but cannot. Engineer failed to on the day. Engineer failed to phone to say he wasn't turning up. Company failed to follow up on my call promising to track down my engineer. However the company did bill me for a repair that it never carried out. I think we call that fraud! Be warned, do not consider using this company.

wasn't even fixed properly was here for 14 minutes, spent 120 on a 14 minute job that i had to go back over because the guy couldnt be bothered to do his job properly. Not happy with this at all was a waste of my time and my money. if i spend time and money researching how to get it repaired i do not expect to then have to go back over it again so it will actually work, i dont get paid to fix it and i didnt want to pay to have my time wasted.

I recently had a RepairCare engineer visit to repair a faulty dishwasher. Whilst the engineer was very professional and resolved the problem promptly and efficiently, some damage occurred which only came to light after the engineer had departed. I contacted the company and they duly sent the same engineer back to investigate. He found that the kickboard was fouling on the dishwasher door causing damage to the front panel. He didn't think that he had move it when conducting the initial repair but admitted that's he couldn't be sure. RepairCare have refused to consider it their responsibility despite the damage occurring the first time it was used after their engineer had visited. Not impressed and not recommended

I took day off and wait for engineer and never turn out and all i have is customer service saying "we emailed him and no response. There is nothing we can do"....totally useless company...Never again

One star is two stars too many! Absolutely useless and awful. Four months, about thirty phone calls (waiting 30 minutes to an hour each time), three engineer visits, original problem still not fixed and now a new problem after the engineer's last failure to fix original problem. I was told several times engineer was booked to come but then never turned up. DO NOT USE REPAIRCARE. DO NOT GIVE THEM MONEY.

Booked a fixed price repair for a built in oven, after several phone calls (over two weeks) no confirmed engineers visit or updates, I cancelled my booking, tried claiming an engineer came to visit (£50.00,) to order a part. Avoid infamous Company!!!!!!!!!!!!!!!!!!!!!!!!

Never came back ,after the engineer come out to check to if l had correctly diagnosed the fault with our washer/dryer on the 8 January on the job it said he also came on the 9 Which he didn’t !! On his visit he said he would order the parts which were needed which where the bearings as l correctly diagnosed

i have been trying to get my wine chiller fixed for over 6 weeks and i keep getting the run around. the part is apparently out of stock, however i phone the manufacturer directly to be told they have 5 in stock. they believe their system not the manufacturer, but i asked them to call the manufacturer and call me back - no call back - i am not impressed - i will now ask for a full refund and compensation for my time and phone calls. and instruct a firm to come out and fix it directly. avoid this company.

Replaced broken part in oven at cost of £175 which failed after 3 months. Company refused to replace hiding behind small print that repair and part only warranted for 90 days - unacceptable customer service. I am taking them to small claims court!!

Awful communication, awful service, impossible to get a straight answer about why the engineer didn’t turn up when he said he would, never called me back when they said they would. The list of complaints is endless. Avoid these people at all costs!

Their local agents were really helpful, texted us before the appointment with a two hour window, followed by the engineer confirming his estimated time of arrival - he was 10 minutes late due to unforeseen traffic. The engineer was polite, and fixed both the issue we had reported along with a couple of others he spotted, all within the fee charged. While others have obviously had poor experiences I wanted to show that it can be good news

The engineer 'missed' two problems with my double-oven cooker; said it needed a new fan & he would order it that day on his return to their office. He did neither and their pen-pushers in the office still wont tell me when the part is likely to be received or when i can expect a return visit. If I dont here back by the end of Thursday working time end. I will lodge a dispute claim with my debit card that was charged.

I ordered a repair to my son's washing machine on Saturday 13th April. Repaircare said the repair would be carried out on Wenesday 18th April. I believed this to be a reasonable waiting time and ordered the repair. Yesterday (Monday) I received an email from the appointed repairer who changed the repair date to 23rd April. I regard this inconvenience as unacceptable and I would not have ordered the repair had I been given 23rd April in the first place. Despite two phone complaints the repair date is still 23rd April. Additionally Repaircare's job tracking site https://www.repaircare.co.uk/repair/your-repair stated "A visit was arranged for 18/04/2018 but you rescheduled." This is ENTIRELY UNTRUE. Repaircare rescheduled when the discovered they could not meet their obligation to carry out the repair on 18th April.

Firstly they did not turn up on day said, rang at about 10.00 that day to say they had not ordered the parts (even though i had booked it 3 weeks prior), i tried to call but they never answer the phone. 10 days later engineer calls to ask if can do "Now" fortunately i was home that day - turns up fixes 4 out of the 5 small fixes however the biggest problem - my oven door front glass panel had slippped - they had ordered the wrong panel !!!! said would be back in 3 - 4 days with the correct one - Not seen since - we are now 3 weeks later, i get a call from the office saying that i have booked a new job to be done (i think they were about to ask for a payment) i told them that the orig. job has not been completed - said would investigate and come straight back to me ........ That was 2 hours ago - I am afraid i do not have anything good to say about this company.

engineer called out to repair rangemaster cooker ,had no idea what he was doing, very dangerous had to pay up front they did not ring back asked the engineer to leave as i could see he did not know what he was doing. so still faulty and have wasted £175 . very angree on no account use these people.

i have been waiting 12 weeks now for the job to be completed. They are unreliable, inefficient and incompetent . Kept trying to fob me off with with excuses like "the engineer couldn't find your house" or "they attended and nobody was in " "they left a note saying could not get in to the property" - all rubbish I have never had a note left and have been in all day on all of the 5 appointments that have supposedly been made !!!! - DO NOT USE THIS COMPANY KEEP WELL CLEAR IT WILL END IN TEARS

shocking company, paid for an arranged for a engineer to come out and fix a oven, only for the job to be cancelled via a very muffled voice mail at 5pm the day before! and I've had to chase the refund that has taken over three weeks to be paid back! DO NOT TOUCH THESE CLOWNS! total bunch of Muppets, would not be surprised to see these on watchdog!