Reservations

Reservation.com is a scam artist through unethical practices of deception. I was at the hotel website to reserve a room, however, without my knowledge, it was redirected to another website. There were additional fees not disclosed, until it was too late to undo. Attempts to cancel will only send another confirmation, that is, after-the-fact and not beforehand. There was lack of transparency and deception in how they conduct business. Any cancellation attempts will only generate another confirmation as this is how their website is programmed. Reservation.com is a deceptive organization and should be reported to the appropriate authorities, i.e., attorney general to initiate a class action lawsuit. This firm does not deserve even one star. It is a too scam!

So, not only did they charge me a $20 "service fee" but the rude customer service lady hung up on me when I told her that I wasn't aware of this charge! The total amount of the hotel doesn't show on your screen until after you've hit submit. And guess what? There's another $20 fee for cancellation. And even more fees bc she said will accrue just for calling!! Absolutely DO NOT use this service! I didn't even know I was using it, as it appeared to be the hotel website and not reservations.com. WOW is all I can say.......

I thought I was booking directly with the hotel and somehow it was with reservationd.com. Booked a refundable room and found out the refund was good for less than 24 hours. The cancellation fee was the entire booking cost. I was told no refund even though it is during the COVID-19 Pandemic. A total scam.

This is obviously a dishonestly run site. They don't let you know that when you confirm a reservation on their site, you are actually making a nonrefundable purchase which includes unreasonable fees and other charges. For a room at Holiday Inn in Chicago, they charged me $119 PLUS over $44 in "government mandated" taxes and fees PLUS $19.95 in more fees. The exact same room at Tripadvisor is $119 plus $19.95 in total taxes and fees. I leave it to you to figure out who is telling the truth. Be sure and check them out with the BBB. You will read this: BBB files indicate that this business has a pattern of complaints; consumers are reporting they are not made aware of certain fees the company charges in order to make a reservation through the site. Additionally, consumers have reported lack of transparency when it comes to going on what appears to be an actual hotel site...

I booked two rooms the same day. Arrived at our hotel was told we could not use any water. No shower or bathroom until the next morning. We did not stay due to the issue and this company will not give me my money back. They should have known that the hotel had no water and directed us to a different one but no. They are keeping my money and they changed you an extra 20.00 that they don’t tell you about. Don’t book anything with this company!! You will be sorry if you do!!

I used their service to book a hotel for a business trip. 10 minutes later I had to cancel. And now a month later I received an e-mail and they refuse to give me a refund even after they said they would. Terrible customer service. The email said to call the customer service number and when I called customer service they said to respond to the email. User beware this company is nothing but liars and frauds!!! Reservations.com do not use!!! If there was a score lower than one that's what I would give them they are keeping my $364

Reservations.com is a scam. You think you are on the hotel’s website and calling the hotel direct but it is actually a third party in a foreign country. They charge your credit card when you book the reservation and have no refund policy. Our 3 night stay was cut short by one night due to the room’s uncleanliness. The linoleum floor was filthy. I got on hands and knees and cleaned it myself. The paper towels were black! I had to do floor twice and still brown dirt was coming up. The hotel manager was sympathetic and agreed it was unacceptable and she would not charge us a penalty for checking out a day earlier. But because we didn’t book direct at hotel, the hotel manager could do nothing for us. I called customer service at Reservations.com and they said there was no refund policy. I pressed my case and the representative said she would submit a request for refund but we wouldn’t know outcome for 7-14 days. That was unacceptable to me with today’s technology. I asked to speak to a supervisor but one was “unavailable”. I instead took matters into my own hands and called my credit card and disputed charges. My credit card issued a temporary credit for one night’s stay pending their investigation. With nearly 1,800 complaints in 3 years to the Better Business Bureau, Reservations.com has a very bad reputation. Lesson Learned: Do not use third party services for your travel accommodations!

We found that this business has an active Facebook page with 12756 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. This business has a Youtube channel, which means they upload videos related to their business for their customers to see. Youtube is a great platform to engage audience and show what happens behind the scenes.